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Fayetteville, GA, 30215
... Technical Skills: Zendesk, Avaya, Microsoft Office Suite Knowledge & Skills Areas Zendesk Contact Centers NetSuite Billing Support Salesforce Audit Compliance PROFESSIONAL EXPERIENCE Sales Rep, L’OREAL PARIS INTYERNATIONAL 11/2016_01/2020 Analyze ...
- 2023 Aug 17
Atlanta, GA
... diagrams • Compile matrix of devices and Unified Communications applications PNC Oct 2021- Oct 2022 Cisco and Avaya Voice Engineer •Migrate existing Cisco/Avaya setup to BBVA •Update dial plan and call flow •Install, move, add, and make ...
- 2023 Aug 08
Peachtree City, GA
... Webex Slack MS Teams MeetMeNow Adobe Connect Zoom • Development Tools and Methodologies: Microservices Components APIs IVR Avaya Cisco Citrix IVA Angular Low-Code Platform (i.e Pega Customer Service) AMDOCS CES and Billing .Net SQL Cloud (Amazon Web ...
- 2023 Jun 26
Atlanta, GA
... Migration Department of Defense Clearance Working closely with military bases implementing DOD Military Unique Deployment Guide (MUDG) / Joint Interoperability Certification and Assessment (JITC) tasks of the required Avaya installed products. ...
- 2023 Jun 11
Atlanta, GA
... Microsoft Office 2007 Applications, Project Pro 2007, Internet Applications, PeopleSoft HR, Kronos, FDR, Advisor, Witness, Avaya and Aspect Call Volume Monitoring Systems, Right Now Web, Accurint, Smart Web, Microsoft Office Suite, CMS, RMS/RMS-NG, ...
- 2023 Jun 09
Atlanta, GA
... Avaya IP office software config and troubleshooting. Citrix 6.5 and 7 general support. Setup and footage gathering off various analog and IP camera security systems. Nurse call software installation and support. UPS battery monitoring and timely ...
- 2023 May 19
Atlanta, GA
... Developed deployment solutions for network technologies including Optical VoIP VPN SAN switching and routing, Avaya Definity G3, Cisco Unified Communication Manager, Dial plan configuration and routing, SIP, H232, PRI and WAN protocols. Expertise in ...
- 2023 May 10
Stockbridge, GA
... ● Proficient in Guiderwire Policy Center, Avaya and Five 9 phone systems. TSE Financial Group, Atlanta, GA Licensed Life/Health Ins. Agent 2020- Present ● Managed all aspects of day to day operations including policy reviews with clients ● Provided ...
- 2023 May 02
Ellenwood, GA
... users via Active Directory (Groups, permissions, security etc;) Setup and configure Network Printers(Ricoh) POE Phones(Avaya) Operating via ServiceNow ticketing system to remediate issues under SLA requirements Setup and Configure scanning ...
- 2023 Apr 05
Atlanta, GA
... Experience in SMART Admiration, Supporting and troubleshooting large-scale CS100 Nortel and AVAYA-IP telephone switch networks of over 800 extensions and 4 remote locations and HF and VHF/UHF Radio Systems. Using Network Security Monitoring Tools to ...
- 2023 Apr 01