| Resume alert | Resumes 51 - 60 of 252 |
Office 365 Active Directory
Atlanta, GA
... Technical Knowledge: Platforms: Windows Vista/7/8/10/Server, IOS, Android, Zendesk, SalesForce, Citrix, Remedy, Avaya, Cisco, ServiceNow, Linux, Tools: Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Microsoft Visio, Microsoft Outlook, ... - 2021 Jun 22
... Technical Knowledge: Platforms: Windows Vista/7/8/10/Server, IOS, Android, Zendesk, SalesForce, Citrix, Remedy, Avaya, Cisco, ServiceNow, Linux, Tools: Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Microsoft Visio, Microsoft Outlook, ... - 2021 Jun 22
Office Support
Atlanta, GA
... reset passwords Provided Office 365 support for employees Mapped local and network printers to end user computers from a remote location Basic Active Directory password resets and group additions Avaya VOIP Voicemail configurations and password ... - 2021 Apr 19
... reset passwords Provided Office 365 support for employees Mapped local and network printers to end user computers from a remote location Basic Active Directory password resets and group additions Avaya VOIP Voicemail configurations and password ... - 2021 Apr 19
Customer Service
Atlanta, GA
... Knowledge of Call Center Technology including PBX, Call Management Software, (BSR/Avaya Advocate), IVR and CTI (Computer Telephony Integration). Understands the importance of Quality Service and how it is measured. Handles all customer inquiries ... - 2021 Feb 11
... Knowledge of Call Center Technology including PBX, Call Management Software, (BSR/Avaya Advocate), IVR and CTI (Computer Telephony Integration). Understands the importance of Quality Service and how it is measured. Handles all customer inquiries ... - 2021 Feb 11
Support Manager
Mc Donough, GA
... - Document and resolve internal employee support, office 365, 365 email support, Avaya phone support, malware and virus removal, and also computer builds Technician Sprint May 2016 - Jul 2017 (1 year 3 months) Provide genuine customer service skills ... - 2020 Dec 16
... - Document and resolve internal employee support, office 365, 365 email support, Avaya phone support, malware and virus removal, and also computer builds Technician Sprint May 2016 - Jul 2017 (1 year 3 months) Provide genuine customer service skills ... - 2020 Dec 16
IT/Telecom Professional
Union City, GA, 30291
... PROVIDED CUSTOMER SUPPORT FOR PHONES (CISCO, AVAYA, NORTEL, ADTRAN) TO INCLUDE PROGRAMMING, TRANSLATION SETTING UP VOICEMAIL, NAME CHANGES AND PASSWORD RESETS AND ROUTERS AND SWITCHES(NORTEL DMS, CISCO) CONFIGURATION AND MAINTENANCE ORDERED NEW ... - 2020 Nov 26
... PROVIDED CUSTOMER SUPPORT FOR PHONES (CISCO, AVAYA, NORTEL, ADTRAN) TO INCLUDE PROGRAMMING, TRANSLATION SETTING UP VOICEMAIL, NAME CHANGES AND PASSWORD RESETS AND ROUTERS AND SWITCHES(NORTEL DMS, CISCO) CONFIGURATION AND MAINTENANCE ORDERED NEW ... - 2020 Nov 26
Business Systems Analyst Manager / Project Manager
Atlanta, GA
... securities filing time from 10 days to 48 hours Slashed handoffs from 15 to one PM for the GSS/IVR Replacement Project – Project managed $800K call center software modernization used by the Global Sales Service Center from Avaya to InContact. ... - 2020 Nov 20
... securities filing time from 10 days to 48 hours Slashed handoffs from 15 to one PM for the GSS/IVR Replacement Project – Project managed $800K call center software modernization used by the Global Sales Service Center from Avaya to InContact. ... - 2020 Nov 20
Enterprise Technology Associate
Atlanta, GA
... • Trained new hires on IVR, Avaya, Bill Matrix, Kubra and internal billing systems. Determined charges for services requested, collected deposits or payments, as well as arranged for billing. • Referred unresolved customer grievances to designated ... - 2020 Jul 15
... • Trained new hires on IVR, Avaya, Bill Matrix, Kubra and internal billing systems. Determined charges for services requested, collected deposits or payments, as well as arranged for billing. • Referred unresolved customer grievances to designated ... - 2020 Jul 15
Manager Program
Atlanta, GA
... Advanced Statistics and Data Mining, Team Foundation, Visual Studio, ServiceNow, ConceptBoard, AVAYA, JIRA, IVR, Confluence, JD Edwards, HP Quality Center, Apple Mac/iOS, PC, and Concur (System as a Service) References are available upon request - 2020 Jul 12
... Advanced Statistics and Data Mining, Team Foundation, Visual Studio, ServiceNow, ConceptBoard, AVAYA, JIRA, IVR, Confluence, JD Edwards, HP Quality Center, Apple Mac/iOS, PC, and Concur (System as a Service) References are available upon request - 2020 Jul 12
Customer Service Office Assistant
Georgia
... Switchboards: Cisco, Avaya, AT&T, Meridian and Rolm. Juris2, IPDAS, IPMaster, FileSurf, Elite, CompuServe, Documentum, Visions, FileKey, Hummingbird DM, Kronos, DTE, AccuRoute, ATG, Locate, InContact, Salon Iris, CTM Staffing, Skill Survey, and ... - 2020 Jul 04
... Switchboards: Cisco, Avaya, AT&T, Meridian and Rolm. Juris2, IPDAS, IPMaster, FileSurf, Elite, CompuServe, Documentum, Visions, FileKey, Hummingbird DM, Kronos, DTE, AccuRoute, ATG, Locate, InContact, Salon Iris, CTM Staffing, Skill Survey, and ... - 2020 Jul 04
Manager Service
Atlanta, GA
... communication skills Proficiency in utilizing PC based tools & applications Microsoft (Word, Excel, PPT, Access Outlook) Avaya, SNIP, IEX Total View (3.0 & 4.0) Kronos, Salesforce/Omni, Five9, SharePoint, Calabrio, Ujet, Zendesk, Tableau, Looker, ... - 2020 Jun 18
... communication skills Proficiency in utilizing PC based tools & applications Microsoft (Word, Excel, PPT, Access Outlook) Avaya, SNIP, IEX Total View (3.0 & 4.0) Kronos, Salesforce/Omni, Five9, SharePoint, Calabrio, Ujet, Zendesk, Tableau, Looker, ... - 2020 Jun 18