It Support Active Directory
Resume:
Michael Verdier
**.*.*******@*****.*** - 609-***-****
Certifications:
A+, Net +, Security +, CCNA, MCSE
US Air Force - Military 1986-1989 Honorable Discharge
Professional Experience:
Capital Health Medical Center 10/2022 - Present - Windows 10 HW/SW Lead Deployment Technician
Microsoft Active Directory computer, user and group administration
Experience with Microsoft SCCM OSD process to image PCs.
Install, configure and deploy Windows 10 desktop and laptop PCs.
Install and troubleshoot software and PC peripherals such as printers, scanners, etc.
Utilize online system to keep track of assets and inventory.
Adding information to the domain, which may involve registering the pc in the domain and building it into the domain
U.S. Air Force McGuire AFB 6/2022-10/2022 - VOIP Telephone Migration
Department of Defense Clearance
Working closely with military bases implementing DOD Military Unique Deployment Guide (MUDG) / Joint Interoperability Certification and Assessment (JITC) tasks of the required Avaya installed products.
ability to sustain a high performance while handling multiple priorities under pressure.
Provide knowledge base for VoIP infrastructures based on Clients design and management
Outstanding organization, time management, and interpersonal skills.
Intrado 4/2022-6/2022 - Office 365 Migration Helpdesk Support Tier 1-2 (Remote)
Activate and configure Office 365 suite program educate user on data migration provide knowledge bases for utilizing of Office 365
Serve as the point of contact for all users ensuring complete migration coordinating via MS Teams, Webex, Teamviewer and Servicenow to provide follow-up support contact, as necessary during all phases of deployment and maintenance projects
Ensure escalation issues are directed to the appropriate internal resources, as required
Lead and participate in tracking requests (e.g., members, as required
service, activity status, database updates, follow-up communications, etc)
Participate in conference calls with other team Perform data preparation for call routing ensuring 100% accuracy and within established time frames.
ability to communicate technical information (verbal and written) to a wide range of end-users.
Document all troubleshooting steps to servicenow to contribute to knowledge base articles of resolutions.
North American Partners in Anesthesia - 9/2020-4/2022 - Win 10 Deployment Tech
National travel deployment onsite/remote
Utilizing remote access software configuring devices.
Create and establish VPN connectivity manage
name and establish device on the network via Active Directory.
Install and configure Zoom /Teams install and configure Citrix to establish access to external networks.
Responsible for Imagining and Installing new machines for new users
Activate and configure Office 365 suite program educate user on data migration utilizing One drive program install and configure user specific software utilizing SCCM/MDT.
Install, troubleshoot, and configure printers, PC’s and desktops.
Ensure printers scanner mobile devices are functional.
Configure and verify Multi Factor Authentication (MFA) is operational.
Educate on Bit locker provide code.
Provide tier 2/3 helpdesk phone support when needed.
Decommission VoIP phone system configure desk phone to sync with Zoom application.
Robert Wood Johnson Medical Center - 8/2020-9/2020 - Win 10 Deployment Tech
National travel deployment onsite/remote.
Utilizing remote access software configuring devices.
Create and establish VPN connectivity manage.
Name and establish device on the network via Active Directory.
Install and configure Zoom /Teams install and configure Citrix to establish access to external networks.
Activate and configure Office 365 suite program.
Educate user on data migration utilizing One drive program install and configure user specific software utilizing SCCM/MDT.
Ensure printers scanner mobile devices are functional.
University of Pennsylvania Medicine - 12/2019-8/2020 - Win 10 Deployment Tech/End User Support
National travel deployment onsite/remote
Utilizing remote access software configuring devices.
Create and establish VPN connectivity manage
Name and establish device on the network via Active Directory.
Install and configure Zoom /Teams install and configure Citrix to establish access to external networks.
Activate and configure Office 365 suite program educate user on data migration utilizing One drive program install and configure user specific software utilizing SCCM/MDT.
Ensure printers scanner mobile devices are functional.
Working in a clinical and administrative environment.
Enterprise Car Rental - 9/2019-12/2019 - Sr. Configuration Tech (POS & Win10)
National travel deployment onsite/remote.
Utilizing remote access software configuring devices.
Create and establish VPN connectivity manage.
Name and establish device on the network via Active Directory.
Install and configure Zoom /Teams install and configure Citrix to establish access to external networks.
Activate and configure Office 365 suite program educate user on data migration utilizing One drive program install and configure user specific software utilizing SCCM/MDT.
Ensure printers scanner mobile devices are functional.
Completed Projects:
Caesars Palace - 7/2019-9/2019 - Sr. Configuration Tech POS Win10/Oracle Xstore
Louis Vuitton - 9/2018-7/2019 - Sr. Configuration Tech POS Win10/Oracle Xstore SW Upgrade
Albertsons ACME Supermarkets - 7/2018-9/2018 - POS HW/SW Upgrade
Caesars Palace - 5/2018 – 7/2018 - POS SW Upgrade
Lockheed Martin - 9/2017-3/2018 - Win10/Offices 365/HW
Hilton Hotels - 3/2015 - 6/2017 - Win10 SW/HW Server/Routers and Switches Upgrade
Bank of America - 2/2012-12/2014 - Win 10 Upgrade Hardware/Software
PNC Bank - 4/2010 -10/2011 - Windows Upgrade Hardware/Software
Provide on-call IT support for various projects.
Initialize and configure Cisco Routers and Switches for Clients networks.
Configure Cisco Router Protocols that satisfy Client’s security policies Provide Switch cord management when installing new Switches.
Trouble shoot routers and switches ensure network connectivity and protocols are
Operational.
Keep detailed documentation of services provided for performed as per scope.
Disassemble, package and document old device within accordance with client’s project scope.
Install new device and ensure network connectivity, user profiles, networks printers and other device are operational for end user.
Installation and configuring of Microsoft Window 2008-12 ServersAbility to ensured user profiles is established in Active Directory.
Windows 10 Migration from Windows 7 office 365 upgrades via SCCM while ensuring archived PST files migrated.
Ensured data migration to new asset meets user’s approval/asset management through CATS system.
Remote assistance provided through A-tool system and Dameware systems
Work within active directory to establish systems to the network and resolve issue tickets via Remedy/Service Now ticketing system.
Education:
PC Age IT - Edison, New Jersey 2014
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