Customer Service Data Entry

Trelette Gomillion

Atlanta GA • Phone: 404-***-**** • Email: *********@*****.***

Professional Profile

Result oriented Professional with proven abilities in strategic planning, project management, and customer service. Core competencies include: Human Resource Generalist, Payroll Administration, Management Reporting and Change Leadership.

Areas of Expertise

● Project Management

● Relationship Building

● Strategic Business Planning

● Customer Service

● Business Analysis

● Quality Assurance

● Licensed in Life & Health Insurance

Proficiencies

● Microsoft Word

● Excel

● Kronos

Professional Experience

Xceedance Insurance Solutions

Citizens Insurance, Jacksonville, Fl.

Customer Care Agent

● Provide Licensed P&C Agents and Policyholders with system navigation and policy details.

● Assist agents with insight of individual policy requirements and provide resources regarding regulatory changes and requirements.

● Provide Policyholders with assistance online policy access and billing.

● Communicates with Underwriters and second Tier Reps for quality assurance.

● Proficient in Guiderwire Policy Center, Avaya and Five 9 phone systems. TSE Financial Group, Atlanta, GA

Licensed Life/Health Ins. Agent 2020- Present

● Managed all aspects of day to day operations including policy reviews with clients

● Provided detail insight for clients regarding policy renewals.

● Authored professional correspondence to customers.

● Developed and implemented strategic marketing plan for business through social media.

● Implemented effective practices to ensure accurate insurance claims. Farmers Insurance, Atlanta, GA

Insurance Agent 2017-2019

● Designed and implemented effective marketing strategies to sell new insurance contracts or adjust existing contracts for clients.

● Contacted potential clients and created rapport by networking, cold calling and using referrals.

● Appraise the needs and demands of individual customers and sell the suitable protection plans.

● Retained continuous awareness of transactions, sales and terms and kept relative records.

● Checked insurance claims to solidify trust and safeguard reputation.

● Effectively studied job-specific knowledge and applied it on the field.

● Provided effective and proficient customer service to clients and staff. VIP Transportation, Atlanta, GA

Office Manager 2014- 2015

● Directed activities related to dispatching, routing, and tracking transportation vehicles.

● Planned, organized, and productively managed office staff to ensure work was accomplished in a manner consistent with organizational requirements.

● Implemented schedule and policy changes as needed

● Collaborate with managers and staff members in order to formulate and implement policies, procedures, goals, and objectives

● Oversaw new employee hiring, onboarding, and training.

● Established and monitored procedures for record-keeping, including filing, customer service and data entry.

● Performed tasks to establish and maintain employee/payroll records. Duties included checking and auditing timekeeping records, time and attendance, new hire, and termination.

● Planned and directed analysis of complex business, regulatory requirements to be solved with automated system enhancements and procedural improvements.

● Facilitated weekly production meetings with Tax department Vice President, Senior Management team and systems group.

● Participated in system analysis, year-end statement production testing and made enhancements to the tax reporting process which reduced client statement requests by 25%. SouthEastran, Inc. Atlanta, GA

Quality Assurance Specialist 2011- 2014

● Managed front line concerns relating to Medicaid Program.

● Analyze data and review procedures to provide quality customer service.

● Identified and resolve concerns through a process of investigative fact finding, documentation, and rational conclusion.

● Effectively triage and supervise issues to successful completion and resolution.

● Developed a service team through mentoring and training.

● Assisted in service development for specific clients and internal process improvements.

● Motivated employees to excel through mentoring, coaching, and training.

● Liaison with legal department as it relates to compliance, legislative, and regulatory concerns.

● Developed and maintained departmental performance metrics to provide senior management with monthly informational updates on key operational issues and service concerns. Southeastrans, Inc. Atlanta, GA.

Customer Service 2007- 2011

● Identified and assessed customers’ needs to achieve satisfaction

● Built sustainable relationships and trust with customer accounts through open and interactive communication

● Provided accurate, valid, and complete information by using compliance methods/tools

● Meet personal/customer service team targets

● Handled customer complaints, provided appropriate solutions and alternatives and followed up to ensure resolution

● Followed communication procedures, guidelines and policies. Education and Training

● Business Course-Operation Hope

● Westlake Highschool – Graduated May 1998

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