Network Technician Support

SKILLS

• Customer driven support

• Diagnosis, troubleshooting, break/fix

• Maintaining knowledge bases

• Remote support

• GNU/Linux CLI navigation

• Configuration and maintenance of hardware

and software on Windows and Mac OS

• Educating user base of security hygiene

• Virtualization used in testing

• Network analysis and design

• Product recommendation and procurement

• Security standards and protocols

• MS O365 support

• Project management

• Team oriented mindset

• Accurate and clear communication

EXPERIENCE

01/2022 – PRESENT

LEVEL 2 FIELD SITE SUPPORT TECHNICIAN, CENTER FOR DISEASE CONTROL, NTT DATA

Direct support of ~250 local and remote end users. Federal imaging and wiping process of all machines. Ticketing through service now. Coordination with level 1, 2, and 3 teams out of Georgia for escalated tickets that support sites worldwide. Proficient in various process for software requests and approvals including licensing which may include vendor. Installation requests for different devices and job roles and procedures behind. Support of onsite meetings with varying technologies; cameras, screens, microphones, along side different teams. Maintain knowledges base with known issues and new procedures. Assist clients with Zscaler, MFA, and CitrixGO setup configs and common troubleshooting. Proficient in using all CDC based internal websites for asset tracking, user information, systems information. Remote support using RDP or LogMeIn. Train users of best practices regarding information security policies in place. Assist in setup of government issued cellphones and tablets using InTune. FORT COLLINS 80256 · 303-***-****

******.********@*****.***

linkedin.com/in/andy-przekwas-

4b6652181

SYSTEMS AND NETWORK TECHNICIAN · HELPDESK SUPPORT · PROJECT MANAGER · JUNIOR SECURITY ANALYST

Tech enthusiast, leader, and industry professional. Striving for efficiency, cohesiveness, and success daily. My passion for designing, fixing, and learning about systems and networks with my team and customers is what keeps me coming back. Strategist in solving problems and their relationship to the bigger goal. Understanding of how technology, data, people, and budget work together to achieve company goals.

ANDREW

PRZEKWAS

2

03/2022 – 01/2023

SYSTEMS AND SUPPORT TECHNICIAN, MADWIRE LLC

In house and remote support of ~ 600 end users throughout the US. Daily support through ticketing using Zen-desk, setting up automation of assignments and notification emails. Asset management using Snipe-IT, including tracking, archiving, and auditing. Phone administration via Zoom including account creation, setup configs, common troubleshooting. Creation and development of more efficient processes for new user on/off boarding and project tracking using Monday.com, working with various HR and leadership employees. Maintaining up to date documentation for knowledge base. Imaging and deploying devices to users based on role and need- Mac OS and Lenovo/windows. Internal infrastructure managed through Cisco Meraki- remote software deployment and MDM. Assisting in routine security audits ensuring best compliance (Crowd strike console and KnowBe4). User account administration via active directory and Azure. Creation of email accounts and file sharing with Google workspace. Familiarity with various VPNs (Windows built in, Azure) their configurations and common issues. 10/2020 – 03/2022

IT TECHNICIAN, COLUMBINE HEALTHCARE SYSTEMS

All support and help desk calls for 13 sites in Northern Colorado. PC imaging and repair. Asset database management and helpdesk ticketing via Spiceworks and Service Now. Account Manager for Verizon mobile devices for ~500 phones and tablets which included initial setup config, deployment, and troubleshooting. Product recommendation with budget analysis for various job positions and needs (management, graphics, nurses) Assist in coordinating new facility setup and renovation jobs with customers, vendors, IT team. Avaya IP office software config and troubleshooting. Citrix 6.5 and 7 general support. Setup and footage gathering off various analog and IP camera security systems. Nurse call software installation and support. UPS battery monitoring and timely replacement. Creation of security badges company wide. Monitoring and production of door locks reports using program called Maxxes. Network troubleshooting and setup with Cisco switches and WAPs. Installation of smaller data runs with MDF and IDF cable maintenance. Purchase new and refurbished equipment based around facility needs, budget, and timetable. HP and Xerox printer mechanical functionality and network workflow scanning. 10/2020 – 03/2022

SERVICE DESK SUPPORT, FRONT RANGE COMMUNITY COLLEGE Resolve faculty difficulties including desktop support, lab monitoring and re-imaging, AD user password resets, software installs. Hardware repairs on desktops, projector and smartboard installations, configurations, and troubleshooting. Fix A/V related issues in lecture halls. Ticketing system with Lansweeper. Helped manage PC and laptop assets. NOTEABLE PROJECTS

• Madwire LLC: Managed and developed a kiosk signage system for use on-site showing company information (webpages, pictures, slideshows) for 12 screens throughout the facility. Scope of which included scalability, remote management, setup, deployment, and documentation.

• Columbine Healthcare Systems: Lead local team in system wide OS migration from windows 7 to windows 10. Around 250 workstations or laptops replaced or upgraded according to individual facility budget

3

EDUCATION

12/ 2019

AAS COMPUTER INFORMATION SYSTEMS, FRONT RANGE COMMUNITY COLLEGE 3.5GPA

12/ 2018

CERTIFICATE OF NETWORK TECHNICIAN, FRONT RANGE COMMUNITY COLLEGE Concepts and skills needed as a network technician in any network environment or on a Microsoft System

6/ 2018

MICROSOFT TECHNOLOGY ASSOCIATE CERT, FRONT RANGE COMMUNITY COLLEGE

Windows Operating System Fundamentals (98-349)

12/ 2019

DELL EMC CERT, FRONT RANGE COMMUNITY COLLEGE

Information Storage Management

REFRENCES

• Gavin Ecker – Peer and colleague – 970-***-****

• David Jones – CISO, Madwire LLC – 303-***-****

• Ed Wilson – IT Director, Columbine Healthcare Systems – 970-***-****

• Cheryl Bennet – Former IT Director, Columbine Healthcare Systems – 303-***-****

• Matt Arnold – IT Manager, Front Range Community College – (970) 699- 1399

Contact this candidate