SUMMARY OF QUALIFICATIONS

As an Information Management Specialist, experience in computer network and cybersecurity my responsibilities at the Information Resources Management Office (IRM) are juggling a complex portfolio, providing Software and Hardware Information Technology (IT) application support in Computer Networking & ISSO responsibilities’, Radio & Telephone, Secure VIPO & Video Conferencing Support to Employees in Controlled Access Area (CAA) and Post Communication Centre (PCC). I manage various IRM functions and applications, Microsoft Azure cloud network management, Exchange Server Active Directory, Office365 and vSphere client management. IT Asset Management, MS-SharePoint, Myservices, Access Control Systems Auditing applications and provides efficient support to the Embassy’s large-scale Class-Net Systems (36+ users, 24 Thin Client workstations). Experience in SMART Admiration, Supporting and troubleshooting large-scale CS100 Nortel and AVAYA-IP telephone switch networks of over 800 extensions and 4 remote locations and HF and VHF/UHF Radio Systems. Using Network Security Monitoring Tools to analyze network data and detect network-based threats. Examples of tools used include Argus, Nagios, Pof, Tenable, Splunk, and OSSEC.

WORK EXPERIENCE

U.S. DEPARTMENT OF STATE (DOS) U.S. Embassy, Cairo, Egypt

Information Management Specialist (EPAP) August 2022 – Present

Responsible for imaging and deployment Secure TEMPESTED computer systems and User Administration on Active Directory, monitoring and pushing required patches to computers and servers. SMART Administration and performing OpenNet/ClassNet LRA task.

Manage and operate Microsoft Azure cloud server, deploying administering, and keeps an eye on Azure solutions as well as the storage, identity, governance, virtual networks, and computing in a cloud environment.

VMware administrator responsible for monitoring and managing systems that operate through VMware products and services. Ensuring the security and stability of VMware networks by running technical control procedures to maintain quality standards.

Administering Active directory domain services with a wide range of responsibilities including, Creating, modifying, and deleting user accounts, groups, computer accounts, organizational units (OUs), and other objects in the directory service database.

Planning, evaluating and carrying out security measures to protect the United States Embassy from breaches. I monitor networks and servers to ensure that assets are safe, and work to quickly secure data in the event of an attack.

Using Encryption tools to protects data by scrambling text so that it is unreadable to unauthorized users. Examples of tools include Tor, KeePass, VeraCrypt, NordLocker, AxCrypt, and TrueCrypt. Periodically conducted web vulnerability scanning,

scan web applications to identify security vulnerabilities including cross-site scripting, SQL injection, and path traversal. Tools used include Burp Suite, Nikto, Paros Proxy, and SQLMap.

Information systems security officer (ISSO) responsibilities and performing COMSEC responsibilities, using approved cybersecurity tools (ISSO Toolkit, iPost, Slunk) to audit systems to achieve everyday compliance. Antivirus software finding viruses and other harmful malware, including ransomware, worms, spyware, adware, and Trojans. Using tools like Norton 360, Bitdefender Antivirus, Norton AntiVirus, Kapersky Anti-Virus, and McAfee Total Protection.

Managing PBX CS1000 Telephone operation, NetBox, IVG and E1 Line operation. Analog and Avaya VOIP telephone operation and post HF & U/VHF Radios.

Assisted in the management and tracking of IT assets for a company with over 100 employees and 500 devices.

Conducted regular audits of IT assets to ensure compliance with company policies and regulations.

Assisted in the procurement and disposal of IT assets.

SharePoint Administrator developing SharePoint page for various offices to meet user needs.

U.S. DEPARTMENT OF STATE (DOS) U.S. Embassy, Dar Es Salaam, Tanzania

Information Management Specialist (EPAP) August 2018 – August 2022

Responsible for imaging and deployment Secure TEMPESTED computer systems and User Administration on Active Directory, monitoring and pushing required patches to computers and servers. SMART Administration and performing OpenNet/ClassNet LRA task.

Manage and operate Microsoft Azure cloud server, deploying administering, and keeps an eye on Azure solutions as well as the storage, identity, governance, virtual networks, and computing in a cloud environment.

VMware administrator responsible for monitoring and managing systems that operate through VMware products and services. Ensuring the security and stability of VMware networks by running technical control procedures to maintain quality standards.

Administering Active directory domain services with a wide range of responsibilities including, Creating, modifying, and deleting user accounts, groups, computer accounts, organizational units (OUs), and other objects in the directory service database.

Planning, evaluating and carrying out security measures to protect the United States Embassy from breaches. I monitor networks and servers to ensure that assets are safe, and work to quickly secure data in the event of an attack.

Using Encryption tools to protects data by scrambling text so that it is unreadable to unauthorized users. Examples of tools include Tor, KeePass, VeraCrypt, NordLocker, AxCrypt, and TrueCrypt. Periodically conducted web vulnerability scanning,

scan web applications to identify security vulnerabilities including cross-site scripting, SQL injection, and path traversal. Tools used include Burp Suite, Nikto, Paros Proxy, and SQLMap.

Information systems security officer (ISSO) responsibilities and performing COMSEC responsibilities, using approved cybersecurity tools (ISSO Toolkit, iPost, Slunk) to audit systems to achieve everyday compliance. Antivirus software finding viruses and other harmful malware, including ransomware, worms, spyware, adware, and Trojans. Using tools like Norton 360, Bitdefender Antivirus, Norton AntiVirus, Kapersky Anti-Virus, and McAfee Total Protection.

Managing PBX CS1000 Telephone operation, NetBox, IVG and E1 Line operation. Analog and Avaya VOIP telephone operation and post HF & U/VHF Radios.

IT Assets Management using approved application to inventory and manage IT assets and maintain a system that staff cannot do away with but follow required process. Provided technical support to employees for hardware and software issues.

Assisted in the management of IT assets, including the tracking and disposal of outdated equipment.

SharePoint Administrator developing SharePoint page for various offices to meet user needs.

Awards Received: Franklin Award, July 2018, and November 2018

Meritorious Honor Award, June 2021

Office of the Army Surgeon General Defense Health Headquarters

IMD IT Support Services May 2017 – June 2018

Provides responsive IT technical support to United States Army Medicine officers, mainly smooth running of computer systems and ensuring users get maximum benefits from them.

Installing and configuring computer hardware operating systems and applications and monitoring and maintaining computer systems. Talking to staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues and troubleshooting system and problems and diagnosing and solving hardware or software faults by replacing parts as required.

providing support, including procedural documentation and relevant reports, and setting up new users' accounts and profiles and dealing with certificate issues.

Rapidly establishing a good working relationship with customers and other professionals, such as network engineers.

U.S. DEPARTMENT OF STATE (DOS) U.S. Embassy, Addis Ababa, Ethiopia

Information Management Assistant (IMA) September 2015 - June 2017

Responsible for imaging and deployment Secure TEMPESTED computer systems and User Administration on Active Directory, monitoring and pushing required patches to computers and servers. SMART Administration and performing OpenNet/ClassNet LRA task.

Manage and operate Microsoft Azure cloud server, deploying administering, and keeps an eye on Azure solutions as well as the storage, identity, governance, virtual networks, and computing in a cloud environment.

VMware administrator responsible for monitoring and managing systems that operate through VMware products and services. Ensuring the security and stability of VMware networks by running technical control procedures to maintain quality standards.

Administering Active directory domain services with a wide range of responsibilities including, Creating, modifying, and deleting user accounts, groups, computer accounts, organizational units (OUs), and other objects in the directory service database.

Information systems security officer (ISSO) responsibilities and performing COMSEC responsivities, using approved cybersecurity tools (ISSO Toolkit, iPost, Slunk) to audit systems to achieve everyday compliance.

Managing PBX CS1000 Telephone operation, NetBox, IVG and E1 Line operation. Analog and Avaya VOIP telephone operation and post HF & U/VHF Radios.

IT Assets Management using approved application to inventory and manage IT assets and maintain a system that staff cannot do away with but follow required process.

Installing and maintaining LANs, WANs, network segments and both internet and intranet operations.

The installation and maintenance of various applications, including hardware and software.

Monitoring network efficiency and maintaining effective security measures.

Modifying the performance of network systems as and when required.

Overseeing potential upgrades, migrations, and repairs to improve system capabilities.

Working with a range of appliances, including servers, desktop and laptop computers, routers, printers, mobile phones, and tablets.

Periodically coordinating Classified Diplomatic Courier pouch and Military Support flight services.

SharePoint Administrator developing SharePoint page for various offices to meet user needs.

U.S. Department of State U.S. Embassy, Kinshasa, DRC

Diplomatic Post Office (DPO) Supervisor July 2013 - June 2015

Managed and supervised a three-man Mailroom team that saw to savings of about $24,000 a year in IRM/DPM/DPO operation. By enforcing the use of approved department applications like the ILMS for all mailroom operations which removed financial malfeasance and increased efficiency delivery of mail.

Frequently coordinated Classified Diplomatic Courier pouch and Military Support flight services.

Performed daily IPC operations, including openings, closings, and CS100 Telephone maintenance and Supervised Telephone/Radio section of two FSN technicians.

Efficient management of large-scale ClassNet systems users and Thin Client workstations.

Imaging ClassNet and OpenNet computers and deploying them to Users in the CAA.

Conducted newcomer and departure ISSO briefings of IRM operations to employees.

Awards Received: Extra Mile Award, June 2014 and November 2015

U.S. Department of State U.S. Embassy, Colombo, Sri Lanka

Security Escort, (RSO) July 2011- March 2013

Conducted routine checks before escorting all non-cleared personnel, janitorial teams, maintenance crews, and contractors performing work in secure areas of the Mission or other locations. Liaised with the RSO shop to oversee work and ensure that secure areas remained uncompromised. Secured worksites upon completion of work by verifying that all un-cleared personnel exited the area. Prepared CAAs for work crews and confirmed that all materials entering CAAs were inspected prior to entering.

Coordinated classified Diplomatic Courier Pouch services and occasional support flight activities for the mission.

At the same time Hired as short-term lecturer to teach courses in Graphic Design. Assignment ended when school lost funding for all short-term staff. Taught Interactive Design, Identity Systems, and Web Design. Recognized for knowledge of subject matter and willingness to help the students understand challenging concepts.

EDUCATION

University of Maryland University College Adelphi, MD

BS in, Computer Networks and Cybersecurity June 2012 – June2016

Relevant coursework

Administering Windows Server

Network Forensics, Architecture and Design

Computer Security Systems

Configuring CISCO switches (directly applied training to current work)

Establishing and maintaining an active user directory (directly applied training to current work)

CCAN, Security+, Network+ and CompTIA A+

Foreign Service Institute (On the Job Training)

IT/Information Systems

Annual SMART Systems Administration

Exchange Server/Active Directory 11/2018

Test Out PC Pro, 12/2016

Avaya Telephone System, 03/2016

MS SharePoint, 02/2016

Test Out Security Pro, 12/2015

Test Out Network Pro, 02/2015

CompTIA Security+ 03/2015

Security Training

Intermediate Systems Network 10/2021

National Incident Management System,

Community Preparedness, 11/2016

National responds framework, 11/2016

Counterintelligence Awareness, 05/2016

Foreign Affairs Counter Terrorism, 08/2014

SOS: Security Overseas, 02/2011

Annual ISSO Information Assurance Training,

VOLUNTEER ACTIVITIES

Interviewed 50 candidates for the Mandela Washington Fellowship for Young African Leaders Initiative, U.S Embassy Addis Ababa, 2017.

Assigned to transportation team for Secretary John Kerry and Dr. Jill Biden visits to the DRC. Responsible for ensuring security of all baggage for VIPs and their team, 2014.

Assisted in replacing fiber optics cables at the U.S. Embassy Dar es Salaam, 2018.

REFERENCES

Joseph Rizcallah, Information Programs Officer adv9u2@r.postjobfree.com

Gregory Strozier MNCM, Information Management Officer adv9u2@r.postjobfree.com

Axelord Samuel M, Information Programs Officer adv9u2@r.postjobfree.com

Michelle L Judy, Information Management Specialist adv9u2@r.postjobfree.com

SUPPLEMENTAL INFORMATION

I have been fortunate to work with experienced and knowledgeable IMOs, IPOs, and IMSs that coached and trained me on IRM trade crafts, including Information Systems Security, IT technical assistance and Nortel telephone operation and Repeaters Kenwood radio communication systems. Additional I have taken mandatory training and certification course upgrade my knowhow in the IT environment. I have always worked in fast-paced, high stress environments and am able to keep a healthy sense of humor and a high level of energy to not just manage my work, but to make it reward. I am a fast learner and I work hard. One of my strengths is that I accept accountability and when things go wrong and fight hard to make them right.

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