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Product Manager

Location:
Peachtree City, GA
Salary:
$125000
Posted:
June 26, 2023

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Resume:

ROSSELLE V. ARNAIZ-CRUZ LinkedIn: https://www.linkedin.com/in/rosselle-arnaiz-cruz-8b081841/

Mobile No.: +1-404-***-**** E-mail: adxw2k@r.postjobfree.com Address: 111 Chase Court, Peachtree City, GA 30269 Page 1

Profile Summary:

Rosselle is a tenured professional who has accumulated more than 20 years of extensive work experience in the fields of Information Technology and consulting, telecommunications, banking and finance/financial services and government while working on multiple time zones and cross-cultural environments. She has acquired expertise in product design and delivery, full stack software development, end-to-end testing and product launch/implementation using various technical applications/tools, standards (like CMMI, ISO, and British Standards) and fully referencing legal and compliance laws (like Sarbanes-Oxley, GDPR, PCI DSS, HIPAA, and CCPA). Her primary focus for the last 17 years has been on product management, development and delivery of self-service (via web, IVR, or /IVA) and assisted

(desktop) customer care/customer experience-related products for self-service portals and contact centers, some created as custom-made applications, while others were delivered as software as service (SaaS) or platform as service

(PaaS) solutions, all of which are infused with workflow automation, conversational and process AI and real-time customer decisioning that support capabilities like identity and access management, user/customer account management, secured payments and collections, billing issue remediation as well as contact center reporting and insights delivery leveraging various development tools like angular, microservices, components, gitlab, REST APIs, low-code development platform (Pega Customer Service) and cloud (AWS and PCF for managing UI assets and experience APIs/layer), applying appropriate and relevant methodologies such as SAFe Agile, RAD, scrum and waterfall. She’s a team player who needs little to no supervision and loves healthy debate over product strategy/roadmap and finding the most creative, high-quality and time-appropriate solutions that would smartly address customer/client needs.

Areas of Expertise:

• Industries/Sectors: Information Technology (Consulting/SaaS/PaaS) Telecommunications Contact Center - Customer Service, Customer Care/Experience and Retail Support Banking and Finance Government Services

Intellectual Property and Trademark Management

• Core Capabilities: Product Management Business System Analysis and Design User Experience (UX) Design

Governance and Compliance Project Management Strategic Planning and Roadmapping Risk Mitigation Change Management Quality Assurance Testing and Defects Management Release Management Continuous Integration and Continuous Delivery (CI/CD) Asset Management Technical Documentation Product Demonstration

• Products: CRM and ERP Systems/Applications Web Self Service Solutions Enterprise Solutions Traditional and/or Low-Code Solutions supporting Identity and Access Management, Account Management, Payments, Refunds and Collections, Billing Issue / Case Management, Order Management, Business Reports and Insights Generation

• Specialties: Conversational and Process AI / Machine Learning Real-time Customer Decisioning Workflow Automation SLA Management Payments Management with Digital Wallet Integration Microservices RESTful, Process and Experience API Development and Integration Content Management

• Product Designing and Project Management Tools: Sharepoint Confluence Jira Jira Align JiraSW Rally

HP Quality Center qTest Visio Enterprise Architect PlantUML BluePrint Eclipse UXPin Figma Azure Clarity MS Project Office 365 Camtasia MS Powerpoint Webex Slack MS Teams MeetMeNow Adobe Connect Zoom

• Development Tools and Methodologies: Microservices Components APIs IVR Avaya Cisco Citrix IVA

Angular Low-Code Platform (i.e Pega Customer Service) AMDOCS CES and Billing .Net SQL Cloud

(Amazon Web Services/AWS and Pivotal Cloud Foundry/PCF) OKTA (MFA and Verify) / OAuth Oracle (OES and OIM) Splunk Power BI Tableau Ingenico DevOps SAFe Agile Scrum RAD Waterfall

• Asset and Issue Management Tools: ServiceNow Relic Jira Service Management xMatters Relevant Job Experiences (Private Practice)

May 16, 2022 to March 22, 2023 Pegasystems, Inc.

1 Main St.

Cambridge, MA 02142

JOB ASSIGNMENT Senior Product Manager (Remote)

Product Engineering, Customer Service Microjourneys for Communications Tasks/Responsibilities:

As a Senior Product Manager for Pega, a leading global low-code SaaS (software as service) and PaaS (platform as service) company headquartered in Boston, Massachusetts, USA, she performed the following responsibilities: ROSSELLE V. ARNAIZ-CRUZ LinkedIn: https://www.linkedin.com/in/rosselle-arnaiz-cruz-8b081841/ Mobile No.: +1-404-***-**** E-mail: adxw2k@r.postjobfree.com Address: 111 Chase Court, Peachtree City, GA 30269 Page 2

● Led the technical roadmap and implementation of Natural Language Processing (NLP) and text analytics features of the Pega Customer Service application including defining features and use cases for NLP, and architectural patterns and best practices that are applicable across the horizontal and vertical applications. Demonstrated thought leadership in text analytics and NLP and translated that thought leadership into products that resulted in increased sales and a market leadership position.

● Maintained deep understanding of market trends, needs and issues for the assigned product.

● Identified and researched technology trends related to AI and NLP, as well as industry trends as they relate to Customer Service, CRM, and CRM technology.

● Translated market and product understanding into a product vision, strategy, and roadmap.

● Provided guidance and thought leadership to sales and consulting teams.

● Engaged with clients, via sales and consulting teams, as part of sales and implementation cycles.

● Created and delivered product demonstrations to senior leadership team (SLT), global market leaders, sales and solutions consultants as well as technology/engineering teams. Major Accomplishments on this Role:

• [May 2022 - March 2023] Peer-reviewed the following Pega customer service applications: o Pega Customer Service for Financial Services

o Pega Customer Service for Insurance

o Pega Customer Service for Health Care

• [March 2023] Designed PegaWorld June 2023 proposed demo arcs for Pega CSComms Booth o Will showcase the following Pega CSComms in Infinity ver. 8.8 capabilities:

Move Service (via web self-service and interaction portal/desktop)

Change Plan – Upgrade service (via interaction portal/desktop)

Manage Billing Issue service (via web self-service and interaction portal/desktop) o Will highlight Pega differentiators like omni-channel experience (Pega Center Out), workflow automation, AI/ML features (i.e. conversational AI, process AI, instant decisioning, Next Best Action, real-time re-decisioning), case and action suggestion, SLA management, CSR script adherence, knowledge management, system embedding via DX APIs.

• [February 2023] Completed high level designs for Pega CSComms in Constellation (new Pega platform) new microjourneys (as stated in Product Roadmap 2023 and Beyond) with general availability target release in July/August 2023 (all capabilities were documented in Pega’s Agile Studio (Pega project documentation tool similar to Jira and Rally) and relevant visio diagrams in team/project sharepoint.

• [January 2023] Delivered Pega CSComms in Constellation product version 8.8 in limited availability release alongside deep dive demos which included a successful presentation to Alan Trefler (founder and CEO of Pega) and Kerim Akgonul (Pega’s Chief Product Officer) where all global product stakeholders were also in attendance. This version covered the following microjourneys and features: o Horizontal case templates: Make Payment, AutoPay, Guided Troubleshooting, Address Change. o Comms-specific case templates: Move Service, Change Plan, Add New Service, Disconnect/Cancel Service, Pause Service

o All case templates feature the following Pega differentiators: omni-channel experience (Pega Center Out), workflow automation, AI/ML features (i.e. conversational AI, process AI, instant decisioning, Next Best Action, real-time re-decisioning), case and action suggestion, SLA management, CSR script adherence, knowledge management, system embedding via DX APIs. o All capabilities are built to process seamlessly the customer profile, account data and verification details passed from IVR (if customer connected to customer service hotline via phone call) or if customer logged into their web self-service portal account into the main Pega CS Communications’ case templates.

• [December 2022] Authored Pega CSComms’ Product Roadmap for 2023 and Beyond (all capabilities were aligned with stakeholders and documented in Pega’s Agile Studio (Pega project documentation tool similar to Jira and Rally) and relevant visio diagrams in team/project sharepoint. Product Roadmap/Strategy covers the following capabilities for desktop and self-service implementation: o Order Management

New Customer Acquisition

Standalone Purchase – Device/Accessories

Device Trade-in

o Payments Management

Digital Wallet Integration

Manage AutoPay with Digital Wallet

Make Payment with Digital Wallet

Manage Payment Methods

o Case Management

ROSSELLE V. ARNAIZ-CRUZ LinkedIn: https://www.linkedin.com/in/rosselle-arnaiz-cruz-8b081841/ Mobile No.: +1-404-***-**** E-mail: adxw2k@r.postjobfree.com Address: 111 Chase Court, Peachtree City, GA 30269 Page 3

Manage Billing Issue (supports refunds, reversal and credit adjustment)

Transaction Inquiry

o Account Management

Manage Customer Profile

• [October 2022] Delivered in general availability (GA) product version 8.8 of Pega Customer Service for Communications (Pega CSComms) in Infinity (legacy) platform alongside deep dive demos which included presentation to Pega’s Global market leaders (attendees were from all over the world). This version covered the following updates:

o Horizontal case templates: Make Payment, AutoPay, Guided Troubleshooting, Address Change. o Comms-specific case templates: Move Service, Change Plan, Add New Service, Disconnect/Cancel Service, Pause Service

o All case templates feature the following Pega differentiators: omni-channel experience (Pega Center Out), workflow automation, AI/ML features (i.e. conversational AI, real-time customer decisioning/re- decisioning, Next Best Action), case and action suggestion, SLA management, CSR dialog/script adherence, system embedding via DX APIs.

o All capabilities are built to process seamlessly the customer profile, account data and verification details passed from IVR (if customer connected to customer service hotline via phone call) or if customer logged into their web self-service portal account into the main Pega CS Communications’ case templates.

March 19, 2012 to May 13, 2022 T-Mobile, USA Inc.

1 Ravinia Drive, Suite 1000

Atlanta, Georgia 30346

JOB ASSIGNMENT Product Manager (Technical)

Care Payments eXperience Team - Enterprise Technology Solutions Tasks/Responsibilities:

Prior to joining Pega, Rosselle was a Product Manager for one of USA’s top wireless telecommunications companies, T-Mobile, a child company of Deutsche Telekom AG, Europe’s largest telecommunications provider based in Bonn, Germany. She was the product management leader in designing and delivering customer account management, payments, refunds and collections capabilities within company-developed platforms that supported all of T-Mobile’s contact centers (domestic and global) as well as their back office users. During this period, she successfully performed the following responsibilities:

● Project Management

o Acted as primary point of contact for project intake process to DevOps technology teams. o Managed team capacity and resource allocation to all projects that got into the pipeline. o Led/facilitated all business requirements, risks and issues discussions.

● Product Management

o Owned the product (end-to-end) as well as its roadmap at the technology/functional level. o Partnered with business and internal/external stakeholders (including vendors like AMDOCS, Blackhawk, WorldPay) to understand current customer experience, identified areas of opportunity, created and managed product vision and roadmap.

o Managed product backlog and priorities with business and technology partners/ o Led product backlog grooming sessions partnering with key resources (development/engineering team, product owner, scrum master, UX design team). o Provided "big picture" views of challenges impacting the customer experience, including the technical, functional, process, and policy considerations, and creatively defined solutions to those challenges.

o Informed and evangelized a strong customer focus and customer experience that aligned decision- making with IT investment choices and prioritization. o Worked with business and technical leadership to identify and articulate initiative scope, benefits, and ROI.

o Created feasibility studies and proposals for new projects impacting owner products and presented them to SLT (senior leadership team) to acquiring budget/development funding. o Collaborated with stakeholders to plan and manage product releases. o Executed pre-production, alpha and beta testing to ensure product readiness for general availability release.

ROSSELLE V. ARNAIZ-CRUZ LinkedIn: https://www.linkedin.com/in/rosselle-arnaiz-cruz-8b081841/ Mobile No.: +1-404-***-**** E-mail: adxw2k@r.postjobfree.com Address: 111 Chase Court, Peachtree City, GA 30269 Page 4

o Created and conducted product presentations/demonstrations to executive leadership, engineering teams, business owners/stakeholders.

● Relationship and People Management

o Effectively and efficiently communicated with technical and non-technical audiences and leadership. o Motivated and led team to deliver on the product roadmap by ensuring healthy partnership and collaboration between dev-ops team and business owners/stakeholders. o Mentored team members in terms of product end-to-end knowledge and proper handling of product issues/concerns.

Major Accomplishments on this Role:

● [2021 - 2022]

o Successfully retired Streamline legacy application and moved supported capabilities in Atlas (make payment, request refund, payment and refund transaction inquiry, tax information and contract inquiry, device blocking/unblocking tool)

o Designed and successfully implemented Pause and Resume Calling function across all payment capabilities in Atlas using RESTful and experience APIs integration hosted in PCF with impacted UI assets moved to AWS. This work was to ensure none of the customers’ PII and CPNI are captured on call audio and video recordings during CSR/customer phone interactions. This project had cross-impacts with Streamline Retirement and was successfully managed through combining development efforts and accounting for and mitigating all known risks.

o Designed and successfully implemented Refund Automation and Instant Decisioning in Atlas (cross- impacts with Streamline Retirement successfully managed through combining development efforts and accounting for and mitigating all known risks). RESTful and experience APIs were used for integration with downstream systems (i.e. middleware, billing, device financing, accounting and reporting systems) and payment gateway (WorldPay). The Refund microservice UI assets are hosted in AWS while all managed services supporting the microapp are in PCF. o Designed and successfully implemented New Payments in Atlas where redesigned digital wallet was introduced as a common component now used across all Atlas capabilities that require payment capture

(cross-impacts with Streamline Retirement successfully managed through combining development efforts and accounting for and mitigating all known risks). This included updating AWS-hosted Atlas Global Navigation platform and its experience APIs - those specifically being used for user, customer, and account verification as part of identity and access management were also updated and fully secured to align with the digital wallet legal and security requirements. RESTful and experience APIs were used for integration with downstream systems (i.e. middleware, billing, device financing, accounting and reporting systems) and payment gateway (WorldPay). The Payments microservice UI assets are hosted in AWS while all managed services supporting the microapp are in PCF.

● [2020 - 2021]

o Designed and successfully implemented digital payment enhancements (enterprise-wide project moving wallet access from account level to line/customer level) within Atlas payments capabilities and ensuring that all experience APIs (under Global Navigation platform) hosted within AWS that are being used for user, customer and account verification processes were in compliance with legal and security requirements for protecting personally identifiable information (PII) and customer proprietary network information (CPNI).

o Designed and successfully implemented COVID-19 adhoc enhancements on Atlas payments capabilities supporting CA and NY moratorium.

o Successfully mentored 1 new product manager and 3 software engineers who joined Care Payment Experience team after T-Mobile and Sprint merger.

● [2019 - 2020] Designed and successfully implemented Payment Management capabilities (Make Payment, AutoPay, Payment Arrangements) within T-Mobile’s new CRM platform called Atlas (replaced legacy application, QuikView) which customer care organization use for supporting postpaid customers’ accounts. These capabilities were implemented as microservices (or microapps) with their UI assets being hosted in AWS and their respective managed services hosted in PCF. Payments capabilities were also exposed to retail channel through REMO (Retail Mobility application in tablet) but with restricted features like disabling ability to save payment method in customer’s digital wallet.

● [2016 - 2019] Successfully led and managed four (4) scrum teams that supported Rebellion on product-related issues/concerns and enhancement/change requests.

● [2015 - 2016] Designed and successfully implemented omni-channel payment arrangements capability. This solution provided customers perform future-dated payments (either secured payment arrangement or promise to pay) via web self-service channel (through myTMO ecommerce website), T-Mobile’s IVR system or through ROSSELLE V. ARNAIZ-CRUZ LinkedIn: https://www.linkedin.com/in/rosselle-arnaiz-cruz-8b081841/ Mobile No.: +1-404-***-**** E-mail: adxw2k@r.postjobfree.com Address: 111 Chase Court, Peachtree City, GA 30269 Page 5

assisted channels (either via Retail Mobility system in stores or through Future Dated Payments application in QuikView used by Customer Care in contact centers).

● [2014 - 2016] Designed and successfully implemented payments and case management capabilities within T-Mobile’s new prepaid platform and customer service application called Rebellion. The payments capability was implemented in both retail and care-assisted channels (through desktop and web applications, respectively) following EMV (Europay, Visa, Mastercard) payment card industry data security standards (PCI DSS).

● [2013] Successfully retired VASA application (T-Mobile’s original prepaid system application) alongside implementation of redesigned prepaid-related capabilities in QuikView.

● [2012] Designed and successfully implemented Future Dated Payments, a common component made to support payment arrangements transactions and was embedded in T-Mobile’s legacy CRM system called QuikView (in-house application that supported contact centers handling postpaid customers’ accounts). December 11, 2006 – October 31, 2011 Accenture

Manila: Cybergate 2, Pioneer St.

Mandaluyong City, Philippines

United States: 18850 North 56th St.

American Desert Ridge, Phoenix 85054

Arizona, USA

JOB ASSIGNMENT Team Lead/Business Systems Analyst (BSA) Assigned to American Express Project – Triumph System

(Across USA, UK, Canada, Latin America, India and Philippines) Tasks/Responsibilities as Business Systems Analyst Supporting Onshore and Offshore Teams: Before being completely based in the United States, she was a team lead and Business Systems Analyst for the world’s top IT consulting company, Accenture which is headquartered in Dublin, Ireland. As a Business Systems Analyst, she was assigned to its diamond client, American Express and had to support both Philippines and US operations (Amex IT office based in Phoenix, Arizona) focusing on its backend application called Triumph. During this role, she executed the following:

● Maintained accurate technical documentation (i.e. methods of change, test approach, risks and issues log, application requirements document) from analyze to high-level design phases (which is the current phase of the project) with strict compliance to SOX Audit standards.

● Facilitated technical and administrative meetings across multiple time zones.

● Ensured that project tasks are properly executed and deliverables met business expectations.

● Ensured that all issues are immediately and properly addressed by the correct people.

● Ensured immediate alignment with all stakeholders on all project concerns.

● Assisted on the creation and review of test plans and execution checklists.

● Participated in implementation/release planning

● Supported actual implementation and post-installation validations.

● Managed effective communications between front-end and development teams.

● Ensured timely delivery of project hand-off on a daily basis (sending status reports, document updates, etc. for onshore reference).

● Assisted offshore and onshore project managers in project planning and managing resourcing issues. Major Accomplishments on this Role:

• Acted as one of the main Business System Analysts on Project DIGIT (Develop and Implement Grandfathering in Triumph), one of the biggest multi-million dollar initiatives in America Express that changed its customer experience.

• Acted as one of the main Business System Analysts on Project DEX (Digital Experience), which, on the other hand, was the extension of Project DIGIT which primarily delivered online servicing and statementing enhancements per infrastructure implemented via Project DIGIT.

• Acted as one of the main Business System Analysts on Project Product Transfer Phases 1 which was part of American Express’ compliance to Federal Trade Commission Act also known as UDAP or Unfair, Deceptive Acts and Practices. It was a multi-million dollar project under the UDAP umbrella (a series of projects created to make AMEX fully compliant to UDAP Law) which delivered the infrastructure for Product Transfer Process Component addressing the following:

o Risk Decisioning for all Product Transfers: All transfer requested will go through the current decisioning logic to determine if it is best to approve the product transfer request. ROSSELLE V. ARNAIZ-CRUZ LinkedIn: https://www.linkedin.com/in/rosselle-arnaiz-cruz-8b081841/ Mobile No.: +1-404-***-**** E-mail: adxw2k@r.postjobfree.com Address: 111 Chase Court, Peachtree City, GA 30269 Page 6

o Consistent Channel Experience for Product Transfer: A Customer would have the same experience, features and services available during a transfer regardless if they respond by mail, by phone or online.

o Clear Disclosure of Change in Terms: Providing both written and verbal communication to the Customer as to how their pricing would be changing as a result of the product transfer. Relevant Job Experiences (Public Service)

July 9, 2001 – December 4, 2006 Intellectual Property Philippines Department of Trade and Industry

Office of the President, Republic of the Philippines 351 IPO Bldg., Sen. Gil Puyat Avenue

Makati City, Metro Manila, Philippines 1200

JOB ASSIGNMENT Information Systems Analyst

Tasks and Responsibilities:

Prior to joining the private practice, she worked with the Philippine government and one of them is the Intellectual Property office of the Philippines. As an Information System Analyst, she designed and developed systems that managed patents, trademarks and copyrights documents. This included the end-to-end processing of applications from filing to complete decisioning/case resolution. Her tasks and responsibilities covered the following:

● Took charge of planning, systems analysis and designing and all matters related to current and future computer information system projects of this government agency

● Conducted feasibility studies, including surveys if necessary, as part of the planning process in search of information system (IS)-based solutions to IPO’s business problems, or innovations even if current systems pose no overt problems, taking into account budgetary, technical and organizational considerations with highlights on the projects’ benefits, costs, and risks.

● Took the lead in preparing project plan and proposal of the most feasible system as an IS-based solution to an operational or business process problem, specifying its objectives and purposes that support IPO’s organizational goals, overall systems design set-up, timetable, costing and the like.

● Acted, through designation by the superior, as team leader/member or committee member/chairman, of projects in which the key participants are the end-user representatives, management, and technical staff.

● Provided facts-based recommendations to management regarding any agreement, or project ensuring alignment with technical and organizational feasibility, and IPP’s organizational vision and mission.

● Took charge of the detailed requirement analysis or software plan which produces a user-oriented description of the capabilities and features (e.g. data input and retrieval screens, major reports and calculations) of the proposed system in a document format called external specification.

● Coordinated with programmers regarding the system’s technical blueprint/details such as database structure, programs inputs and outputs, modules and subprograms, etc. July 21, 1997 – June 30, 2001 Land Bank of the Philippines (LBP) 319 Sen. Gil Puyat Avenue Extension

Makati City, Metro Manila, Philippines 1200

JOB ASSIGNMENT Administrative Services Officer/

New Accounts/Bank Teller/Bookkeeper

Tasks and Responsibilities:

Before being assigned to the Intellectual Property Office of the Philippines, she worked with Land Bank of the Philippines in various capacities. As a new graduate, she started out as a new accounts officer then moved into being bank teller while carrying our bookkeeping tasks at the same time. Later on, she was transferred to the bank’s main office and got assigned to it’s medical office. As an Administrative Service Officer for LBP’s Medical Office (November 16, 1999 – June 30, 2001), Rosselle carried out the following tasks and responsibilities:

● Handled Health Maintenance Organization (HMO) Program, including the development of its computer information system and maintenance

● Administered all HMO-related cases for top management’s information and system updating ROSSELLE V. ARNAIZ-CRUZ LinkedIn: https://www.linkedin.com/in/rosselle-arnaiz-cruz-8b081841/ Mobile No.: +1-404-***-**** E-mail: adxw2k@r.postjobfree.com Address: 111 Chase Court, Peachtree City, GA 30269 Page 7

● Developed and manages application for managing medical records of all Land Bank employees

● Provided immediate assistance to all branches concerning HMO-related and medical encashment issues

● Validated all medical insurance billings for payout

● Studied/evaluated all HMO proposals for presentation to the top management. As New Accounts, Bank Teller and interim Bookkeeper for LBP’s Quezon City Hall branch (July 21, 1997 – November 15, 1999), she performed the following tasks and responsibilities:

● Entered all branch document on-line via Land Bank’s integrated financial system run through VSE/ESA operating system

● Balanced daily branch transactions and enters the same in the field unit general ledger (FUGL) system

● Prepared daily and other periodic reports such as daily/weekly trial balance, monthly/quarterly/annual statement of income and expense, annual consolidated income and expense, reports on loans and overseas bank check clearing, remittance summaries for Social Security System, PhilHealth, NHMFC and Bureau of Internal Revenue payments)

● Provided technical assistance in the troubleshooting of off-line consumer terminals and/or branch’s file server

● Handled on-line payroll transmissions

● Accepted deposits/withdrawals/payments made over-the-counter

● Acted as executive assistant to the branch manager Education

Georgia institute of Technology (Atlanta, USA) - 2018

● Continuing Professional Education on Product Management o Certification Programme for Scrum Product Owner (Scrum Alliance) o Certification Programme for Scrum Master (Scrum Alliance) Baliuag University (Bulacan, Philippines) – 1993 to 1997

● Graduated Magna Cum Laude with Bachelor of Science in Computer Science degree (1993-1997)

● Vice-President of the university’s student council (1996-1997)

● Editor-In-Chief of the university’s collegiate paper, Baliuag Chronicles (1995-1996)

● President of the Computer Science Students Organization (1995-1996)

● Associate Editor-In-Chief of university’s collegiate paper, Baliuag Chronicle (1994-1995)

● Vice-President of Computer Science Students Organization (1994-1995)

● Section Editor (Sports) of university’s collegiate paper, Baliuag Chronicle (1993-1994) Personal References

1. Tobias Bacalzo

Manager, T-Mobile USA

Phone: +1-404-***-****

https://www.linkedin.com/in/tobias-bacalzo/

Email: adxw2k@r.postjobfree.com

2. Kevin Patel

Director, T-Mobile USA

Phone: +1-678-***-****

https:



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