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Houston, TX
... Acted as Project Manager on site migrations from Avaya Platforms to Cisco. Managed multiple TDM to IPT migrations as well as acted as PM on Enhanced 911 site enablement projects. Administered User Acceptance Testing (UAT). Acted as a liaison between ...
- 2020 Jan 28
Galena Park, TX
... and databases, 80 network equipment of Cisco routers, switches, ASA/PIX, RSA, Alert Logic IDS, Iron Port email protection, MS-Exchange email, Active Directory, Bluecat and BIND DNS, Avaya/Nortel VoIP phone system, and Disaster Recovery (DR) Site. ...
- 2019 Sep 13
Missouri City, TX
... Monitoring, Active Directory, Blown Fiber systems Telephony: Nortel 61 & 81, Symposium, ACD, Meridian Mail, Mitel, Avaya, Voice Recorders & Monitoring, ARUs/VRUs, Predictive Dialers, Accounting Systems, IEX, Workforce Management Hardware: HP ...
- 2019 Apr 20
Spring, TX
... a high-volume work volume within a deadline-driven environment ●Resolved an average of 300 inquires within any given week and constantly met performance benchmarks in all areas (speed, accuracy, volume) ●Trained and used Saber, Avaya and World-span. ...
- 2019 Apr 12
Spring, TX
... Software updates and patch management with Avaya, Nortel and Cisco platforms. Installation of all CIP (Capital Improvement Projects) with Fiber (single and multimode) Cat 6 and all associated hardware for CCTV, access control and VOIP phones. ...
- 2019 Jan 05
Houston, TX
... COMPUTER SKILLS Remedy 6-7.x, HP SM 7-9.4, Lotus Notes, MS Exchange, Lotus Databases, Access, Nortel DMS 100, Avaya PBX, Audix V-Mail, Intuity V-Mail, Terranova, People Soft, Workplace, Concur, Microsoft Office Suite: PowerPoint, Excel, MS Word
- 2018 Nov 24
Houston, TX
... members with their health care benefits Understood and expressed health care benefits Customer Service representative Data Entry Avaya Phone Systems Citrix Phone Systems Sales Force database Admin database Upload documents Mail documents Team Health ...
- 2018 Oct 27
Houston, TX
... responding to telephone and written request for office information standards • Software configuration of SharePoint, Caci, Avaya, and Peoplesoft, Microsoft Office, Windows XP, Microsoft Word, Excel, Power Point, Quick Books Pro, Outlook, 10-Key by ...
- 2018 Oct 23
Houston, TX
WORK HISTORY Xerox Pharmacy Technician II October 2015 - June 2016 Houston TX Navigate through multiple computer applications (RxClaims, MedHok, and Avaya) with speed and accuracy. Resolved customer inquiries. Provided troubleshooting assistance to ...
- 2018 Aug 11
Spring, TX
... planning and execution of fresh ideas for partner channels such as CISCO, Avaya, Aruba, Nortel, Extreme, Polycom, AVST and Plantronics; Content writing, edit and authenticate technical and promotional materials, write press releases, white papers, ...
- 2018 Jul 05