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Customer Service Administrative Assistant

Houston, TX
October 27, 2018

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Teri K. Hawkins

**** ****** ****** *******, ** **021

619-***-**** Cell


Healthcare Administrative Assistant looking to work with an organization that is determined to thrive. I am looking for an organization where I can grow and help build. Type 60-70WPM, detailed oriented, punctual and a fast learner. Willing to get the job done beyond expectations.

Professional Experience

Kelly Services July 2017- November 2017

Risk Adjustment Advisor


Outbound calls

Retrieved medical records

Scanned documents

Verified information

Created and updated spreadsheets

Upload documents

Filing documents

Mail documents

Clean files

Shred documents

Organize files

Empyrean Business Solutions September 2016- December 2016

Open Enrollment Advisor


Inbound Calls received

Assisted members with their health care benefits

Understood and expressed health care benefits

Customer Service representative

Data Entry

Avaya Phone Systems

Citrix Phone Systems

Sales Force database

Admin database

Upload documents

Mail documents

Team Health August 2016- September 2016

Practice Coordinator


Made sure Doctor’s discharge charts were completed

Faxed information

Scanned information

Assisted Medical Director

Clerical clerk

Organize files

Shred documents

Clean Files

Data Entry clerk

The Marker Group August 2014- May 2016

Medical Records Retrieval Analyst


Processed checks

Processed invoices

Scanned documents into system

Verified information for attorneys

Communicated with Clients for Medical Records payments

Shred documents

Mail out documents

Clean-out files

Organize documents

Assist with daily office needs

Filing electronic documents

HR Relief Staffing

AGIA Affinity Insurance, Phoenix, Arizona

Member Benefits Specialist April 2014- July 2014


Call center environment

Incoming calls

Outbound calls

Faxed documents

Customer service

Processed payments

Mail out documents

Clean out files

Assist with daily office needs

General receptionist duties

Upload documents

Ultimate Staffing Agency

Planned Parenthood Corporate Offices, Mission Valley, CA

Medical Records Assistant November 2013- November 2013


Scanned medical records

Shredded documents

Create files and folders

Organized file cabinets

Filed documents

Received inbound calls

Uploading documents

Clean-out files

Organize files

Shred documents

Sedona Staffing Agency

Covance Market Access, La Jolla, CA August 2013 –November 2013

Financial Assistance Counselor


Customer Service

Assisted patients into financial assistance programs

Utilized ORACLE

Inbound/ Outbound calls

Detailed notes

HIPAA privacy knowledge

Dimont & Associates August 2010-April 2013

Claims Administrator


Data entry/ Clerical/Administrative duties

Assisted with time sensitive projects for Upper Management

Detailed note taking

Followed up with Clients

Received inbound calls from Clients

Multitasked on projects

Organized data charts

Filed electronic fire reports/police reports via Internet

Arrowhead General Insurance Agency, San Diego, CA July 2005-Sept 2007

Operations Specialist


Data entry/ Clerical/Administrative duties

Great over the phone presence as well as in person

Placed detailed notes and information into files

Inbound/Outbound calls to Clients/Vendors

Sent Renewal Acknowledgements to Clients/Vendors

Processed Information Request Letters

Prepared Declination Letters

Sears Roebuck & Co, Chula Vista, CA July 2004-May 2005

Retail Sales/Cashier


Customer Service Representative

Great over the phone presence as well as in person

Greeted customers

Opened and closed store

Handled cashier duties/transactions

Met monthly goals of selling credit cards

Closed sales for customers

Achieved Top Seller of Credit Cards to Customer recognition

Sears Roebuck & Company, Seattle, WA Oct 2003-June 2004

Hub Associate


Directed inbound/outbound calls

Customer Service Representative

Responsible for monetary transactions and balancing cash, both with opening and closing of store


University of Phoenix, Chula Vista, CA September 2009- September 2013

Bachelor of Science

Health Care Administration-Long Term Health Care

University of Phoenix, Houston, TX May 2015- March 2017

Masters of Science

Health Care Administration

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