WORK HISTORY Xerox

Pharmacy Technician II

October 2015 - June 2016 Houston TX

Navigate through multiple computer applications (RxClaims, MedHok, and Avaya) with speed and accuracy. Resolved customer inquiries. Provided troubleshooting assistance to customers. Contacted customers, physicians and pharmacist in order to obtain Prior Authorization. Input data into AS400 system and web based applications. Researched generic medication, based on customer's insurance coverage and ICD-9/10 codes.

Dish Network

Customer Service Representative

October 2013 - February 2014 Alvin TX

Resolved customer issues dealing with connectivity, billing and troubleshooting issues. Navigated dual screens and multiple applications while maintaining a professional demeanor. Issued work orders, when necessary, for unresolved customer issues.

Spherion / Technisource

Lead Tape Operator

May 2003 - June 2010 Houston TX

Operated and monitors Exxon Mobil's computer console for systems performance via consoles for tape related messages, and responds accordingly. Ensure availability of scratch tapes for production runs. Manage tape activities on each shift. Scan tapes in and out of SAM for mounting of tapes and space management. Handle all shipping and receiving of foreign tapes. Perform tape copies as requested. Escalate hardware/software problems to the Command Center personnel via Remedy User. Interface with technical and non-technical personnel and vendors. Tape Operations experience in a large mainframe environment. Has knowledge of MVS/ESA, CA1, TSO, and JES2/3.as well as general knowledge of VM, SAM, and SAP and Remedy. Experience with DLT, 9840, 3490, 3590 and 3490e tape drives. Experience with bar coding of tapes as well as knowledge of scanning software.

Aim Management

Warehouse Distribution Clerk

February 2000 - December 2001 Houston TX

Processed large volumes of mail using Aristo Parcel Shipping System for Mario Lewis

Houston • TX • 77089 • ac6myi@r.postjobfree.com

https://www.jobcase.com/p/mario.lewis5

Traits: Dependable, Knowledgeable, Dedicated, Hardworking, Reliable Processed large volumes of mail using Aristo Parcel Shipping System for Windows, Pitney Bowes Paragon, DHL software, and FedEx Powership systems. Complete overnight express mail and nightly Fed Ex Ground report as well as transmitting the USP reports via internet connections. In addition, complete a report based upon weekly volume and cost of packages processed through United States Postal Service, Fed Ex Ground (RPS), and Fed Ex Overnight delivery services. Read packing list and fulfilled orders for wholesalers and distributors based upon information phoned in by customers. Orion Mortgage and Real Estate

Senior Loan Processor

December 1997 - February 2000 Houston TX

Processed Conventional, Sub-Prime, VA and FHA loans by way of Calyx Point for Windows and Mornet Plus DO Software. Ordered all appraisals, title commitments, and surveys. Cleared up all outstanding conditions and forwarded results to the underwriters. I was responsible for getting lender approval for both applicants and the company. Work with realtors and escrow officers in order to coordinate loan closings. Lock all loans and complete fee sheets. Aim Management

Warehouse Distribution Clerk

June 1996 - December 1997 Houston TX

Handled large volumes of company mail. Operated Pitney Bowes Paragon, U560 mailing machines and Pitney Bowes Star computer program. Responsible for first and second class mail along with overnight, international and bulk rate postage. Generated reports on daily, weekly, and monthly postage output by department. Kept an accounting report of postage expense and replaced postage whenever necessary.

EDUCATION Prairie View A & M University

January 1991 - May 1992 Prairie View TX

Royal High School

High School

August 1986 - May 1990 Brookshire TX

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