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Franklin, TN
... Improved Customer Sat to 82% / improved Service Engineering utilization rate to reach 90% / O Medical Incident rate Improved collaborative demand/supply forecast from 85 to 96% (using a SIOP approach) Sales Operations Director @ Avaya Communications ...
- 2020 Feb 18
Brentwood, TN
... Identified, developed relationships, and provided sales support to Channel Partners (Avaya, Microsoft & HP). SALES MANAGEMENT / TALENT ACQUISITION / TRAINING Accomplished in the management of high-performing sales and account management teams. ...
- 2019 Feb 12
La Vergne, TN
... Uninstalled\Installed Avaya phones, moved phone extensions. Troubleshooted hardware issues with phones. Traced desk phone lines. Punched down phone lines in phone utility area. Setup new user’s voicemail, created new Agent login IDs for new users ...
- 2018 Jul 09
Nashville, TN
... Ericsson, NEC, Altigen, Avaya, Interactive Intelligence, Cloud based systems. Cloud migrations and implementations. Office 365, Azure. Disaster recovery & Business Continuity planning, management and implementation. System Operations including ...
- 2018 Jun 07
Nashville, TN
... Excel, Word, Visio, Project, and PowerPoint, Share Point, Enterprise Project Manager, Minitab, Igrafx, SharePoint, Basecamp, Salesforce, JIRA, PRISM, Avaya Communicator, Communication Manager, Customer Manager Systems (CMS), Remedy, Clarify, J.D. ...
- 2017 May 04
Nashville, TN
... SKILL HIGHLIGHTS Business Implementation Call Center Management Revenue Cycle Management Strategic Planning HIPPA Compliance Project Management Compensation Design Avaya Five 9 Predictive Dialer Effective Communication Microsoft Office Data Analysis ...
- 2015 Sep 09
Nashville, TN
... of client account maintenance, offer solutions to clients regarding their bank accounts, process check orders, answer general questions regarding bank policy, guidelines, etc., use of Microsoft Word, Outlook, Avaya phone system, mainframe, etc. ...
- 2014 Aug 19
Nashville, TN, 37205
... 2008 -2009 LAID OFF FROM AVAYA INC. (Unemployed) 2005 – 2008 Avaya Inc.( National Staging Center ) Southaven, MS Operations Manager/Production Manager – Staging Services • Successfully led a six month trial to conduct Assemble, Load, and Test ...
- 2013 Jun 16
Spring Hill, TN, 37179
... Administrator in Avaya - Telecommunications platform . Administrator in ETalk- Call recording platform . Administrator in Right-Now Technologies- Live Chat ecommerce software . Administrator in Exact Target - Email campaign software . Administrator ...
- 2013 Mar 29
Nashville, TN, 37211
... TELECOMMUNICATIONS INTERN Internal Revenue Service, Memphis, TN May – August, 2007 2009 Installed, repaired, upgraded, and maintained Avaya Phone Systems, fax machines, and all wiring related to the telecommunications voice network. Assigned, ...
- 2013 Feb 22