Manager Engineer

615-***-**** Cell

Email: **********@*****.***

Michael Roebuck

*** ********* ***

Gallatin TN, 37066

Michael H. Roebuck

Objective

To obtain a position as a Distribution Manager, Operations Manager or General Manager, that

utilizes my 3 years of distribution and logistics management experience and 20 years of leading

teams, processes and managing a small business.

Experience

2010 – Present P & E Distributors Inc. Goodlettsville TN

General Manager

• Reporting directly to the CEO/President of the company, responsible for managing all aspects

of operations for a 100,000 SF distribution center with a 100 person staff and a

$20,000,000.00 annual budget.

• Processed 3 million units annually (both inbound and outbound combined), while managing

100, 000 SKUs to supply appropriate products to over 4000 customers/locations during peak

times.

• Worked with software developer on our Inventory management system (TRIAD) to implement

bar coding & zone picking and cycle counting within the warehouse of over 389K items.

Redesigned the layout of warehouse floor for more efficiency in zone picking and product

movement.

• Developed operating budget for Distribution Center based on detailed forecasts and managed

the center to operate effectively and within the operating budget agreed upon by the

CEO/President.

• Successfully built and programmed a MS Access database to measure overall results in Picker

stats, receiving stats, put away stats and return stats, fuel costs, and sales analysis.

• Reduced Distribution Center expenses by more than $1 million annually, which resulted in a

28% reduction over a 2 year period, while maintaining productivity levels, service quality and

inventory accuracy.

• Designed an employee productivity improvement incentive program that resulted in a

26% increase in productivity in a 2 year period.

• Developed a seasonal staffing program that eliminated the need for temporary labor with

an annual savings of $525,000.00

• Implemented the internship program working with local colleges to bring interns onboard

for college credits to assist in warehouse operations and efficiencies.

• Led a cross functional team integrating the distribution system software with a new MS

Access database I developed.

• Redesigned receiving and picking operations to incorporate an automated system,

completing the project before schedule and under budget.

2008 -2009 LAID OFF FROM AVAYA INC. (Unemployed)

2005 – 2008 Avaya Inc.( National Staging Center ) Southaven, MS

Operations Manager/Production Manager – Staging Services

• Successfully led a six month trial to conduct Assemble, Load, and Test activities from the

Staging Center as a means of reducing the cost of on-site installations of Converged IP

Telephony solutions. Average cost savings for each of the 500 projects was $1,400 with an

overall cost savings of $700,000. This cost savings solidified the business case for the

National Staging Center which led to a quick approval by the executive committee. Projected

cost savings for one year of operation of the National Staging Center exceeded $5 million.

• Managed $200,000 project to relocate $2.5 million worth of I/T equipment from Japan to the

U.S. in support of the Women’s World Cup 2003 event. Lead a team of 15 to relocate,

configure, and make ready for on-site installation.

• Spent six weeks in Japan in support of the Men’s World Cup in 2002 and with feedback from

the lead Avaya engineers, helped set up a daily meeting of all internal and external technical

leads to coordinate the round the clock changes to the converged network as it was still being

installed. This allowed all members of the team to understand what was being done to the

network and reduced troubleshooting time by ninety percent when an outage occurred.

1997 - 2005 Avaya Inc. Global Services Franklin, TN

Sr. Field Service Manager

• Responsible for operations in the Southeast field services organization.

• Manage 30 Converged IP Senior Technicians, in Memphis and

Nashville TN

• Responsible for 2.5 Million Dollar Maintenance Contract for the State of

TN

• Responsible for training and certification and safety of every associate.

• Handle day-to-day scheduling of Installation orders and Maintenance

Tickets.

• Manage technician’s workloads, projects, vacation and time off.

• Make customer site visits and meet with customers to talk about how

we at Avaya Inc. can improve on the way we provide service.

• Help in managing E/R or P/L and expenses. Assist in bringing in

additional revenue. Lead the Southeast region in 4th QTR 2004 and 1st

QTR 2005 in the Manager’s revenue growth.

• Work closely with Account Executives and Sales Team on current &

future accounts.

• Promoted to Sr. Field Service Manager in 17-month time frame.

Was awarded the Field Service’s National “Salute to Excellence

award”.Feb-1999, 2000 & 2001. Awarded Achievers Award in 2002

1995–1997 AT&T/Paradyne - Lucent Technologies Largo, FL

Remote Technical Support (Tier II & Tier III) Senior Engineer

• Provided Remote technical support on various Data Networking

products, for field engineers and customers, throughout the US &

International.

• Assigned to major accounts, Smith Barney, Prudential to handle the

entire remote dial in and configuration and cut overs for sites throughout

the US.

• Implemented and helped work in the new Staging facility as we staged

Smith Barney and Prudential products then shipped them out to the

sites to rack and stack.

• Awarded the Technical Support Organizations PREMIER ASSOCIATE

AWARD 1996

• Tier II Remote Technical Support of LAN/WAN Multi-vendor networks,

1990–1995 AT&T Paradyne Greenville & Charleston, SC

Senior Field Engineer

• Responsible for the coordination and implementation of installing and maintaining highly

complex LAN/WAN Data Inter-networking equipment.. Worked closely with Account Manager’s

and Design Specialist on customers new and existing networks. Developed a strong

understanding of Data Communication equipment and remote diagnostic troubleshooting.

Learned strong communication skills dealing with customers and suppliers, both internally and

externally.

1984–1990 Teletype Corp./AT&T Louisville KY & Greenville SC

Customer Support Service Rep

Performed component level repair on Teletype related circuit boards and repaired various models

of Teletypes in the workshop and at customer sites. Also performed installations of such

Equipment.

Models included the 28, 32, 33’s and 40’s.Started working on PC’s and

3B2 versions of UNIX based systems.

Also instructed other team members around the country in the use of the

UNIX operating system, such as UNIX system administration and shell

Programming.

Operations Specialist – USN

Education

• 1982–1984 R.E.T.S Electronic Institute Louisville KY

• AA - Electronic Engineering.

• Graduated Top 20% of the class. 3.4GPA

1993 –1995

• Charleston Community College, Charleston SC,

Enrolled in Business Management, majoring in Business Management.

1997

• Received Lucent Technologies Advanced Data Networking Certification

2008-present

• Currently working on my BSIT from University of Phoenix, will graduate in the fall of 2013. 3.6

GPA

Interests

• Writing poetry and songs, church softball, volunteering in the community, and spending

quality time with my daughters & grandson.

• Scuba Diving.

• Restoring old Western Electric Telephones

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