Administrative Assistant
Resume:
James Andrew Spillers
Nashville, TN 37211
********@*******.***
OBJECTIVE Seeking an entry-level position as an administrative
Assistant, clerical worker, or customer service
representative. Attention to detail and motivated to
provide accurate, quality work. Outstanding
reputation for dependability, punctuality, honesty,
and good character.
EDUCATION Lipscomb University
Nashville, Tennessee
Master of Arts in Religion, 1994
Lipscomb University
Nashville, Tennessee
Bachelor of Arts in Religious Education, 1992
English Minor
Volunteer State Community College
Gallatin, Tennessee
Associate of Applied Science, 1988
Business Administration/Marketing
Portland High School
Portland, Tennessee
High School Diploma, 1986
HONORS Sigma Tau Delta, President, 1991-1992
National English Honor Society
Religious Education Departmental Award, 1992
WORK EXPERIENCE SunTrust Bank Call Center (Nashville, TN)
Customer Service Representative (June 2014 -
Present)
Handle customer service by phone, process funds
transfers, check card maintenance, various types of
client account maintenance, offer solutions to
clients
regarding their bank accounts, process check orders,
answer general questions regarding bank policy,
guidelines, etc., use of Microsoft Word, Outlook,
Avaya phone system, mainframe, etc.
PetSmart (Hermitage, TN)
Sales Lead (July 2013 - June 2014)
Customer service, completed cash/debit/credit sales
using a cash register, restocking, inventory
control,
loss prevention, set sales signs and tags for
special
sales promotions, work in conjunction with managers
on various assigned duties and tasks, developed a
good, reliable working reputation with management
and co-workers alike, named "Employee of the Month"
(December 2013), promoted to Sales Lead after being
employed only 4 months.
Medical Data Services
Administrative Assistant (October 2012 - September
2013)
Data retrieval and entry using Gateway EDI/Trizetto,
EDI Insight/Practice Insight; experienced with Micro-
soft Word, Microsoft Outlook; prepared scheduled
payroll for two doctors using Quickbooks; handled
bank deposits; recording of accounts payable and
accounts receivable; handling mail; various courier
duties.
Ezell-Harding Christian School
Teacher (August 1994 - May 2012)
Taught Bible (grades 9-12), World History (grade
10),
Advanced Placement European History (grade 12);
Served as Bible Department chair (1998-2012); helped
organize service projects; assisted with
coordination
of weekly Chapel worship services; prepared and
implemented lesson plans; recorded grades in an
electronic gradebook; prepared Power Point presenta-
tions; supervised various student field trips and
activities; maintained communication with parents
via phone, email, and written correspondence in
regard to student progress or deficiency; various
assigned duties as needed.
Kirkland's - Opry Mills
Sales Associate (November 2007 - September 2008)
Handled customer service, completed cash, credit,
and
debit sales using a cash register; assisted
customers with
purchases; restocking merchandise from the stockroom
to
the salesfloor; assisted with inventory control and
mark-
downs; unloaded merchandise from delivery truck;
helped maintain a neat, presentable appearance for
the
salesfloor, addressed questions and concerns from
customers via phone; communicated with other
Kirkland's
stores in regard to customer service; setting up
displays
and putting out sales signs.
Baptist Bookstore (LifeWay Christian Stores)
Stockroom Associate (October 1992 - August 1994)
Received merchandise and entered items into computer-
ized inventory; prepared merchandise to be taken out
to
salesfloor; assisted with inventory; filled customer
special
orders; assisted with shipping; various office
duties.
Sears
Sales Associate (February 1988 - January 1992)
Handled customer service, completed cash and credit
sales
using a cash register; assisted customers with
various
purchases; restocking merchandise from the stockroom
to
the salesfloor; assisted with inventory control and
mark-
downs; helped maintain a neat, presentable
appearance for
the salesfloor, addressed questions and concerns
from
customers via phone; communicated with other Sears
stores in regard to customer service; setting up
displays.
PROFESSIONAL Mrs. Jessica Rodgers, Customer Service Manager
REFERENCES SunTrust Bank Call Center (Nashville, TN)
Work: 615-***-****; Cell: 831-***-****
Mrs. Alexis McAlister, Assistant Manager
PetSmart (Hermitage, TN)
Work: 615-***-****
Mrs. Michelle Sandlin, Office Supervisor
Medical Data Services
Phone: 615-***-****
Mrs. Belvia Pruitt, Principal
Ezell-Harding Christian High School
Cell: 615-***-****
Office: 615-***-****
PERSONAL Mrs. Sherry Casey
REFERENCE Friend, former colleague
Cell: 615-***-****
Ms. Patricia Powell
Friend, former colleague
Cell: 615-***-****
Contact this candidate