Manager Customer Service

Montera Welch

*** ******* ***** *** *** Nashville, TN 37211 901-***-**** abof6z@r.postjobfree.com

Reliable, experienced manager and MBA student, who is interested in gaining experience in all facets of

business. Dedicated self starter with qualifications that include:

• Knowledge of Microsoft Office • Comfortable working with all personalities

• Marketing Research • Eagerness to learn

• Social Media Fluency • Endless supply of superior customer service

• Media Planning & Purchasing • Leadership and Management Experience

• Spanish Comprehension

• Data Analysis

Education

Spelman College, Atlanta, GA May

2010

Bachelor of Arts: Economics, GPA: 3.4

Expected: December 2013

Tennessee State University, Nashville, TN

MBA: Business Administration

Experience

ASSISTANT MANAGER

Abercrombie & Fitch, Nashville, TN October 2010 –

Present

Second in command of high traffic, high performing retail store with over 60 employees. Manage all

phases of the daily operations, including: hiring, scheduling, payroll, store presentation, inventory

control, stockroom organization, and opening/closing store routines.

• Received accolades from District Manager for exceeding operational standards while functioning as

the only store manager during a transitional period.

MARKETING MEDIA INTERN

Archer Malmo Advertising, Memphis, TN May 2011 – October 2011

Researched media outlets and performed competitive market analyses. Established relationships with

clients and media contacts by participating in media planning and buying.

• Led a team of interns in the construction of a marketing plan for a new business.

• Helped a client reach new markets by successfully researching and pitching untapped media outlets.

TELECOMMUNICATIONS INTERN

Internal Revenue Service, Memphis, TN May – August, 2007 2009

Installed, repaired, upgraded, and maintained Avaya Phone Systems, fax machines, and all wiring

related to the telecommunications voice network. Assigned, activated, and reset extensions using PBX

Switch. Setup voicemail accounts and tested cable to modem connections. Troubleshot customer issues

and maintained a database log of problem/resolution action taken.

• Allowed to return each summer at the request of multiple managers.

• Earned the responsibility of managing all accounts (cell, landline, and fax) for monthly billing cycle.

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