Project Manager Management
Resume:
Katherine D. Richardson
**************@*******.***
Summary:
Over 13 years of experience in Information Technology Industry.
Over 10 years of experience in Project/Program Management.
Extensive experience with program and project management, SDLC, system design and implementation, networks, infrastructure optimization, consolidation and management and data centers build out, and migrations.
Experienced in managing budget up to $ 26 M and resources up to 75.
PMP Certified Project Manager.
Education:
Master of Science in Project Management
Roosevelt University, Chicago, IL
Bachelor of Arts in Business Administration (summa cum laude)
Dillard University, New Orleans, LA
Certifications:
Certified Project Management Professional 2004, Project Management Institute
Technical Skills:
Microsoft Business Suite: Windows, Excel, Word, Visio, Project, and PowerPoint, Share Point, Enterprise Project Manager, Minitab, Igrafx, SharePoint, Basecamp, Salesforce, JIRA, PRISM, Avaya Communicator, Communication Manager, Customer Manager Systems (CMS), Remedy, Clarify, J.D. Edwards, Ariba, ADP, HP Manager, Primavera P3, Workbench, Timberline, EZ MAP, AutoCAD
Technology Background
Experience with Avaya and Cisco telephony, along with data network experience
IP Communications Platform
Unified Communications
Adtran Total Access 900/900e
Adtran Total Access 5000
NetVanta 1200/1300/1500 series
Avaya IP Telephony
Avaya Communication Manager and ACD
Avaya Aura System and Session Manager
Avaya Aura Application Enablement Services
Avaya Remote Gateways
Avaya ESS/LSP
CMS
Ericsson Mobile Position System
SIP Trunking with ACME Client
Hard phones and soft phones
Metro Ethernet
Network Engineering
Data Center
Optical Fiber
Product Management
Vendor Management
LAN-WAN
Wireless Networking
Technical level knowledge of Cisco IP telephony
Advanced experience with Telecom Carrier services, ordering, installation, troubleshooting, etc.
Understanding of data network fundamentals such as switching and routing
Skilled at integrating other ancillary voice products, such as recording platforms and E911 platforms
Skilled at integrating other and troubleshooting Voice Gateway and Session Border Controllers
Professional Experience:
Bridgestone, Nashville, TN Nov 2014 – July 2016
IT Project Manager (Consultant)
Independently planned projects or pursuits of medium to high complexity typically within a team or across teams within an area and assisted where appropriate with efforts of higher complexity.
Made project staffing recommendations and tracked assignments and utilization for projects of medium to high complexity.
Recognized as a subject matter expert within areas of expertise, and/or is certified in one or more technology areas.
Oversees and provides guidance to the personnel responsible for the organization's portfolio of projects to ensure on-time delivery of projects to various BSA stakeholders
Provides leadership, coaching, training, and integrated talent management for all PMO employees to promote the continued development of the team.
Maintains the efficiency of important aspects of the project management process such as planning, scheduling, and budget and risk assessment to minimize any deviations to forecasted time.
Resolves issues at the project/team level to minimize any delays to a project’s expected timeline or delivery
Ensures project quality and compliance to SDF to deliver projects on time to BSA stakeholders.
Manages PM/PPM capacity to ensure high utilization rates of available employee resources
Accountable for end-to-end SDF processes to ensure projects are efficiently and consistently delivered on time to BSA stakeholders.
Integrates PMO policies with IT Business process controls to ensure that policies and resulting outcomes are aligned with the overall IT strategy
GE/Synchrony Financial, Nashville, TN March 2014 – April 2015
Technical Project Manager
Manage enterprise technology projects through all SDLC phases from project initiation to implementation.
Independently planned projects or pursuits of medium to high complexity typically within a team or across teams within an area and assisted where appropriate with efforts of higher complexity.
Made project staffing recommendations and tracked assignments and utilization for projects of medium to high complexity.
Recognized as a subject matter expert within areas of expertise, and/or is certified in one or more technology areas
General understanding of construction principles and practices
Acting as Technical Team Lead takes responsibility for client satisfaction on project deliverables
Perform complex data analysis and data mapping
Evaluate the adequacy and effectiveness of controls in computerized and related manual systems on development
Lead enterprise technology projects and initiatives with broad scope and high impact to Retail Finance Contact Centers
Delivered include Wi-Fi upgrade, WAN/LAN upgrade plus a number of other hardware and software upgrades and installations
overseeing day-to-day operations of 24/7 carrier grade wireless network; responding to issues due to scheduled maintenance and break/fix;
Ensuring adequate network monitoring and maintaining network stability
Network performance analysis & regular reporting to various management groups
Manage the punch list and closeout process through Functional Installation Check-out acceptance
Accountable for delivery of IT Retail Finance Operation/Collections programs per schedule and within budget
Oversee contractor installation methods to assure quality and safety is maintained.
Lead development teams, including offshore personnel, to ensure projects meet business requirements, architectural and security standards and are delivered on time and without defect
Prepare and submit all required reports to the customer
Participate in IT technical project development meetings and provide input on possible solutions, pit falls, and issues regarding initiatives to the customer
Avaya, Nashville, TN August 2013 – February 2014
Technical Project Manager
Independently planned projects or pursuits of medium to high complexity typically within a team or across teams within an area and assisted where appropriate with efforts of higher complexity.
Made project staffing recommendations and tracked assignments and utilization for projects of medium to high complexity.
Recognized as a subject matter expert within areas of expertise, and/or is certified in one or more technology areas
Responsible for the installation of voice and data network infrastructure to support Wi-Fi deployment installation
Oversee contractor installation methods to assure quality and safety are maintained
Manage the punch list and closeout process through Functional Installation Check-out acceptance
Acting as Technical Team Lead takes responsibility for client satisfaction on project deliverables
Perform complex data analysis and data mapping
Evaluate the adequacy and effectiveness of controls in computerized and related manual systems on development
Manage subcontractors and client vendors on construction
delivered include Wi-Fi upgrade, WAN/LAN upgrade plus a number of other hardware and software upgrades and installations
Prepare and submit all required reports to the customer
Participate in IT technical project development meetings and provide input on possible solutions, pit falls, and issues regarding initiatives to the customer
Developed and implemented solutions on the Avaya phone systems and other assigned adjunct technologies such as Avaya CMS, Netcall QueueBuster, Avaya Modular messaging, etc. in support of projects, requests, and incidents.
Developed and implemented standards for phone/ACD systems implementation, operation, documentation, changes.
Implemented a new hosted data center with associated operations procedures and upgrades.
Developed and utilized remote on-site isolation, diagnostic, and resolution tools.
Documented all configuration and solution designs according to defined standards.
Interfaced with external maintenance, service, and outsourcing vendors.
Collaborated with architecture and infrastructure design teams to determine cost efficient and optimized technology solutions.
Managed application development and business to determine service requirements and service levels.
Manage integration of all elements of technology rollout such as hardware, software, network and applications
Made suggestions for using resources more effectively and coordinated / negotiated staffing changes with managers.
Align individual and corporate objectives.
Create a culture driven by producing value and achieving stable and consistent communication of performance at all levels.
Enhance individual development and quality of life by facilitating creativity and empowerment.
Responsible to ensure that all team members follow SDLC processes so that code meets business requirements, company standards, and quality expectations.
Coordinates and supports after hours tasks as required by the department's scope and deliverable timelines.
Drives the creation of processes and procedures with input from business teams, development, and IT Support.
Develops and maintains expertise in the application and use of systems, tools, and processes within the department's scope.
Tracked and documented completion of work plan activities, adhering and aligning to prescribed standards for status reporting, resource procurement, etc. for projects or pursuits of medium to high complexity.
Managed medium to high complexity projects according to plan; measure, monitor, and report progress at defined points to ensure the project is delivered on time, within budget and in compliance with government/project processes.
Allstate, Northbrook, IL October 2012 – March 2013
Voice Project Manager
Independently planned projects or pursuits of medium to high complexity typically within a team or across teams within an area and assisted where appropriate with efforts of higher complexity.
Made project staffing recommendations and tracked assignments and utilization for projects of medium to high complexity.
Developed and implemented solutions on the Avaya phone systems and other assigned adjunct technologies such as Avaya CMS, Netcall QueueBuster, Avaya Modular messaging, etc. in support of projects, requests, and incidents.
Managed multiple vendors for installation of voice and data cabling for the deployment to support Wi-Fi deployment project
Developed and implemented standards for phone/ACD systems implementation, operation, documentation, changes.
Oversee contractor installation methods to assure quality and safety are maintained
General understanding of construction principles and practices
Manage subcontractors and client vendors on construction
Developed and utilized remote on-site isolation, diagnostic, and resolution tools.
Documented all configuration and solution designs according to defined standards.
Interfaced with external maintenance, service, and outsourcing vendors.
Collaborated with architecture and infrastructure design teams to determine cost efficient and optimized technology solutions.
overseeing day-to-day operations of 24/7 carrier grade wireless network; responding to issues due to scheduled maintenance and break/fix;
Managed application development and business to determine service requirements and service levels.
Manage integration of all elements of technology rollout such as hardware, software, network and applications
Made suggestions for using resources more effectively and coordinated / negotiated staffing changes with managers.
Tracked and documented completion of work plan activities, adhering and aligning to prescribed standards for status reporting, resource procurement, etc. for projects or pursuits of medium to high complexity.
Managed medium to high complexity projects according to plan; measure, monitor, and report progress at defined points to ensure the project is delivered on time, within budget and in compliance with government/project processes.
Resolved conflicts and competing demands and modify tasks, sequencing, and resourcing as appropriate to maintain progress.
Monitored and tracked medium to high complexity project budgets.
Anticipated and identified risks, issues and change requests and issues that are internal and external to the project following the appropriate structured methodology.
Documented and tracked resolution of project issues, risks and change requests; Resolved and escalated issues, risks and change requests as appropriate.
Created and delivered project communication materials for team members, supervisors, and business partner for projects of moderate complexity.
Developed positive relationships and share information with project or pursuit members and interfacing teams.
Managed relationships with sponsors / stakeholders through effective management of communications.
Developed and leveraged appropriate technical, functional, or business knowledge to support the successful development of business partner / user solutions.
Coached and developed team members in support of the achievement of project objectives.
Provided feedback to managers of project team members on project performance for inclusion in the overall performance management process.
Set goals and objectives, and provide feedback for a given project with project team members.
Managed essential BAU projects such as Storage and Archiving, Disaster Recovery WAN/LAN/Wi-Fi/telephony connections, upgrades and renewals.
Implemented a new hosted data center with associated operations procedures and upgrades.
Adtran, Huntsville, AL August 2011 – May 2012
Enterprise Project Manager
Project Managed external partners in the execution of tasks that include the vendor selection process (RFP, RFQ) required for the implementations of a Fiber Optic Access Initiative (FAI) project.
Managed project team members and vendors.
Manager for the Salesforce Center Of Excellence.
Provided technical abilities, in particular in the area of web technologies; Mobile and Salesforce focused initiatives.
Managed the design, delivery, and migration of a hybrid AAV/Microwave transport network.
Develops overall safety plan
Managed multiple vendors for installation of voice and data cabling for the deployment to support Wi-Fi deployment project
General understanding of construction principles and practices
Developed, maintained, and distributed standard project management deliverables for the successful launch of FAI equipment. Total Access-5000, TA-3000, OPTI-6100, Flash Wave-4100 systems.
Project responsibilities included: planning, scheduling, resolution to issues encountered throughout the lifecycle of the FAI project by maintaining action log, meeting minutes, risks assessment and contingencies plans.
Enterprise level experience with CMS and CRM.
Project managed the budget associated with this project, ongoing releases through internal processes as necessary.
Manage subcontractors and client vendors on construction
Full Life Cycle Software Application Development Support included: Configuration Management, Commercial off The-Shelf (COTS) Integration and Software Consulting and Planning Assessment.
Experienced managing Data Center Operations similar in size and scope to that of the TOR, to include, at a minimum, the following data center operations activities:
Evaluated technologies, current and proposed frameworks, architectures, and standards (such as SAML, OAuth, and OpenID)
Responsible for the installation of voice and data network infrastructure to support Wi-Fi deployment installation
Facilitates of all aspects of the Scrum framework, including sprint planning sessions, backlog grooming sessions, daily scrums, sprint reviews and sprint retrospectives
Maintains the Scrum team capacity plan, Scrum board, sprint backlog, velocity charts and burn down charts
Identifies and helps remove impediments to the success of the Sprint.
Identifies and communicates potential risks to the completion of the Sprints, including resources, costs, and systems. Recommends appropriate solutions.
Implemented and analyzed solutions, architectures, and standards (such as SAML, OAuth, and OpenID).
Conducted IT Project risk reviews and independent verification and validation.
Communicated project status to various stakeholders within ADTRAN’s Professional Services organization.
Project management of the implementation of LTE components being installed at 12 selected MTSO locations. This included the installation, integration and implementation into USCC's network.
Managed existing copper T1 backhaul and will include the capacity (average 300 Mbps) to carry all the CDMA, as well as the new LTE ASE, and WiMax traffic.
Managed global teams (offshore/onshore.)
Negotiating labor prices with 3rd party vendors and hardware prices with hardware vendors
Managed deployment, install, integrate, and migrate the existing copper backhaul network to a new microwave network supporting 3G and 4G technology.
Contribute to design of network architecture (WAN, LAN and related services)
Research, recommend and contribute to socializing technology plans and standards
Developed market specific designs, project plans, dependencies and essential process/documentation, MOPs, staffing requirements/plans.
Maintained broad based technical and solutions knowledge in key data center infrastructure optimization and solution areas:
Cloud strategy
Data Center strategy, capacity, migration/consolidation, transformation
Platform Optimization: virtualization (VMware, MSFT, Xen, etc); OS:Windows/Linux
Data Management included: storage optimization, consolidation, data protection
Data Center Facilities Efficiency included: design/layout, power and cooling, energy efficiency, operations best practices.
Services Management: ITIL v3 processes, best practices; virtualization/cloud transformation
Wal-Mart, Hattiesburg, MS May 2011 – September 2011
Senior Project Manager (Consultant/Part Time/Remote)
Ensured project manager development and continued successful performance.
Managed application development and business to determine service requirements and service levels
Developed project management practices.
Managed integration of all elements of technology rollout such as hardware, software, network and applications.
Responsible for development engineering management and technical direction for network communications systems.
Manage subcontractors and client vendors on construction
Responsible for IT financial planning and budgeting
Managed geographically distributed teams, off-shore development teams and third-party vendors (for example, software vendors, hardware vendors, photo vendors, content providers.)
Managed multiple medium complexity or leads a large highly complex Global eCommerce projects
Provided and supported the implementation of business solutions.
Modeled compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
Responsible for the installation of voice and data network infrastructure to support Wi-Fi deployment installation
General understanding of construction principles and practices
Facilitates of all aspects of the Scrum framework, including sprint planning sessions, backlog grooming sessions, daily scrums, sprint reviews and sprint retrospectives
Maintains the Scrum team capacity plan, Scrum board, sprint backlog, velocity charts and burn down charts
Identifies and helps remove impediments to the success of the Sprint.
Identifies and communicates potential risks to the completion of the Sprints, including resources, costs, and systems. Recommends appropriate solutions.
Demonstrated up-to-date expertise in Project Management and applies this to the development, execution, and improvement of action plans.
AT&T Alpharetta, GA June 2010 – December 2011
Cell Transport/Construction Project Manager
Project Manager that lead Customer Care project initiatives to analyze customer’s networks, utilization, networking products, solutions, and deployment services using waterfall/agile methodologies.
Supported AT&T Mobility projects to upgrade from T-1 to Ethernet.
Budget was between $3 – 7 million.
Managed global teams (offshore/onshore.)
Qualifying and contracting subcontractors
Prior experience with Salesforce applications implementations (not CRM.)
Prior experience developing Mobile applications and app deployment.
Responsible for the installation of voice and data network infrastructure to support Wi-Fi deployment installation
Created splice documentation, string diagrams, splice schematics, and graphical maps for VoIP, Optical OSP upgrades, interconnects, and municipal INET’s. This would include FSA, Digital Rings, Analog Rings, and Interconnects.
Created reports for Senior Management in CTS, BROGE, Access Ordering, and Integrate Work Order System.
Material management included tracking, shortage escalation, and field requisition submission.
Develops overall safety plan
Responsible for the installation of voice and data network infrastructure to support Wi-Fi deployment installation
Coordinate material delivery
General understanding of construction principles and practices
Manage subcontractors and client vendors on construction
overseeing day-to-day operations of 24/7 carrier grade wireless network; responding to issues due to scheduled maintenance and break/fix;
Developed and provided project Statements of Work, including input from Clients Delivery organizations.
Planned, scheduled, and coordinated the activities of multiple project contributors in the course of delivering the products and services. Chair or attend customer meetings.
Planned, scheduled, and coordinated the activities of multiple project contributors in the course of delivering the products and services.
Negotiating labor prices with 3rd party vendors and hardware prices with hardware vendors
Managed the design, delivery, and migration of a hybrid AAV/Microwave transport network.
Manage turnkey design build and plan & spec. projects from estimate to project closeout
Used management tools such as Microsoft Project to communicate project schedules and activities.
Managed existing copper T1 backhaul and will include the capacity (average 300 Mbps) to carry all the CDMA, as well as the new LTE, and WiMax traffic.
Assessed and controlled charges to the agreed site design.
Ensured only customer s approved materials are installed on the project.
Managed deployment, install, integrate, and migrate the existing copper backhaul network to a new microwave network supporting 3G and 4G technology.
Developed market specific designs, project plans, dependencies and essential process/documentation, MOPs, staffing requirements/plans.
Was responsible for core architecture, implementation, support, and special projects associated to a Data Center cloud.
Managed multiple vendors for installation of voice and data cabling for the deployment to support Wi-Fi deployment project
Provide senior level engineering support if there are issues that the Tier 1 and 2 support staff encounter complex issues
Worked closely with Cloud architecture teams to leverage corporate assets.
Enterprise level experience with CMS and CRM.
Agreed Civil Works guidelines and schedules are followed and enforced.
Attended coordination and progress meetings.
Site activities and assured that all disciplines directly involved in the project were in phase with the project goals and objectives.
Drove scheduled activities and troubleshot results.
Ensured that Service Providers and vendors/suppliers meet all the technical specifications with respect to client and customer specifications.
Ensured workmanship quality of the installations done by the Service Providers is within the Contract, client standards and Customer expectations.
Ensured all clients, Federal, Local, and customer safety guidelines and construction procedures were enforced during the entire Civil Works phase of the project.
Provided technical assistance to the Service Providers and any other suppliers that provide services associated with the Civil Works activities.
Rejected wrong deliveries of material to site.
Reported bad performance and quality on site.
Was responsible for the proper interpretation and compliance of the civil design plans.
Supervised, coordinated and monitored works with the Service Providers and other disciplines that have an interface with the Civil Works part of the project.
Team leadership focused on quality and results.
Negotiating labor prices with 3rd party vendors and hardware prices with hardware vendors
Wrote claims, order and return materials.
Maintained and updated construction-specific areas of Site Handler including but not limited to the following:
SOW and preconstruction documents (NTP, SOW, RFDS, safety guidance, QA standards, etc.)
NTP receipt verification
RFDS submission review and changes
Civil acceptance documents, submission receipt, review and approval
Civil progress PFA verification (daily)
Close out document review and acceptance sign off
Cell Transport/Construction Project Manager Hoffman Estates, IL
Project Manager that lead Customer Care project initiatives to analyze customer’s networks, utilization, networking products, solutions, and deployment services using waterfall/agile methodologies.
Supported AT&T Mobility projects to upgrade from T-1 to Ethernet. Budget was between $3 – 7 million.
Created splice documentation, string diagrams, splice schematics, and graphical maps for VoIP, Optical OSP upgrades, interconnects, and municipal INET’s. This would include FSA, Digital Rings, Analog Rings, and Interconnects.
Managed multiple vendors for installation of voice and data cabling for the deployment to support Wi-Fi deployment project
Managed global teams (offshore/onshore.)
Managed the design, delivery, and migration of a hybrid AAV/Microwave transport network.
Was responsible for detailed work plans, schedules, tracking projects, project estimates as well as, risk management and contingency planning, and demonstrated excellent decision-making abilities.
Managed deployed, installed, integrated, and migrated the existing copper backhaul network to a new microwave network supporting 3G and 4G technology. Developed market specific designs, project plans, dependencies and essential process/documentation, MOPs, staffing requirements/plans.
Created reports for Senior Management in CTS, BROGE, Access Ordering, and Integrate Work Order System.
Material management included tracking, shortage escalation, and field requisition submission.
Developed and provided project Statements of Work, including input from Clients Delivery organizations.
Planned, scheduled, and coordinated the activities of multiple project contributors in the course of delivering the products and services. Chair or attend customer meetings.
Planned, scheduled, and coordinated the activities of multiple project contributors in the course of delivering the products and services.
Develops overall safety plan
Coordinate material delivery
Read, understand, log and track changes to all project drawings, specifications and documents
Manage turnkey design build and plan & spec. projects from estimate to project closeout
Qualifying and contracting subcontractors
Managed existing copper T1 backhaul and will include the capacity (average 300 Mbps) to carry all the CDMA, as well as the new LTE, and WiMax traffic.
Manage turnkey design build and plan & spec. projects from estimate to project closeout
Used management tools such as Microsoft Project to communicate project schedules and activities.
Managed 4800 T1’s, UMTS, ETTCS, ASE projects, managed integration schedule for SIAD install.
Used knowledge of customer’s networks and business models to assist Sales with determining future opportunities to deploy additional products with the customer’s networks.
Responsible for development engineering management and technical direction for network communications systems.
Responsible Sniffer tools (client uses: **Net QoS, Netscout, Opsware, HP-bought Opsware...now called: HPNA**, other tools used: Opt net, ace, vantage comparable tools: Wireshark, ethereal.)
Built alignment and developed effective working relationships with key stakeholders and senior leaders throughout the company to ensure successful implementation of programs.
Project Manager Nashville, TN
Responsible for: FTTCS/ETTCS (Fiber/Ethernet to the cell site) and UMTS (Universal Mobile Telephone System.)
Project Manager was responsible for being subject matter expert to understand customers networks, utilization, networking products, solutions, and deployment services using Project Management waterfall/agile methodologies.
Created splice documentation, string diagrams, splice schematics, and graphical maps for VoIP, Optical OSP upgrades, interconnects, and municipal INET’s. This would include FSA, Digital Rings, Analog Rings, and Interconnects.
Was responsible for risk management and contingency planning and demonstrate excellent decision-making abilities.
Manage turnkey design build and plan & spec. projects from estimate to project closeout
Experience with broad and deep technical knowledge related to WAN and LAN technologies, network security solutions, VOIP transport,, Active Directory & Microsoft/Wintel infrastructure, storage area networks, network design and implementation, and the capture and presentation of performance metrics
overseeing day-to-day operations of 24/7 carrier grade wireless network; responding to issues due to scheduled maintenance and break/fix;
Manage subcontractors and client vendors on construction
Managed
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