Manager Project

Gregory N. Putman A Businessman Who is a

**** *** ****** **** ********* and a critical thinker

LaVergne, Tennessee 37086 Pro-active not reactive; a consummate team

builder

615-***-**** – Home Passionate about improving processes and people

***************@*******.***

EDUCATION

Master of Science – Information Technology (Project Management) – Purdue Global University (October 2019)

Six Sigma Green Belt Certified– Purdue University (March 2013)

Bachelors of Arts at Western Kentucky University, Bowling Green, KY (December 1999)

Major: General Studies with emphasis in Communications

Senior IT Project Manager

SOFTWARE/RDBMS DEVELOPMENT ENTERPRISE IMPLEMENTATIONS SYSTEMS ENGINEERING

Diligent project manager offering a proven record of success leading all phases of diverse technology projects; Six Sigma Green Belt credentials; and computer programming and business finance experience.

Business strategist; plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.

Expert in agile and waterfall project management methodologies. Known ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets.

Skills Summary

Project Management:

Custom Software Development

Database Design (RDBMS)

Systems Engineering

System Migrations/Integrations

Enterprise wide Implementations

IT Project Lifecycle:

Requirements Analysis

ROI Analysis

Costing & Budgeting

Project Scheduling

Testing/QA/Rollout/Support

Value-Added Leadership:

Cross-Functional Supervision

Team Building & Mentoring

Client Relations & Presentations

Business & IT Planning

Vendor Management

Career Progression

Eckoh – Sr Systems Analyst\Sr Project Manager, 2017 to Present, Remote

Provides project management over large-scale, top priority, and complex technology

Initiatives.

Manages budgets of up to $8M and cross-functional teams of up to 25 developers, programmers, analysts and network specialists.

Drives the high-quality completion of systems engineering, software/database development and enterprise-wide implementation projects for major clients including:

Accepts and work new cases as assigned via Jira, and Netsuite.

Provide assistance with the creation of Splunk search queries and dashboards. Work with Cyber security Engineering team members to gather end user requirements, and perform troubleshooting.

Assist in the proper operation and performance of Splunk, loggers, and connectors.

Recommend and implement changes to optimize Splunk products.

Aspect Software – Project Manager\Sr. Customer Support Engineer, 2011 – 2017, Brentwood, TN

Systems Engineering: Led design and multinational rollout of robust, scalable and secure electronic data interchange (EDI), enterprise resource planning (ERP) and point-of-sale (POS) systems for clients.

Results: Completed projects up to two months ahead of schedule, as much as $1.2M under budget and to universal client acclaim.

Custom Software Developments: Managed all phases of the software development lifecycle (SDLC) for dozens of custom solutions.

Results: Delivered industry-leading software that saved clients millions of dollars,

Database Developments: Guided teams in the development of relational database management systems (RDBMS) for clients. Results: Improved the consistency, recoverability and accessibility of data.

Compiled lists of stores respecting criteria given by client services, while minimizing collection costs (T-SQL, Queries, Views)

Assured and checked the quality and the integrity of the data received from the store collectors (T-SQL, Queries, jobs, stored-procedures)

Wrote and analyzed trending reports, drew extrapolations from findings to/with the project manager and the commercial team (SSRS, Excel, T-SQL, Queries)

System Integrations/Migrations: Project-managed large-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems from acquired client companies.

Enterprise Implementations: Directed global rollouts of new software and systems for clients. Results: Ensured defect-free releases through careful planning, testing and QA efforts.

UHS Pruitt Corporation – Sr. Systems Analyst, Feb 2011 – Oct. 2011, Norcross, GA

Supported pharmacies in GA, NC, SC, and FL supporting 45 Citrix servers, which consisted of all Healthcare web based, and desktop applications in a Citrix environment. Software supported consisted of FrameworkLTC, CPR+, Docutrack, Facsys, and Facility Link. Planned and designed LAN and WAN infrastructures to support Enterprise Citrix Farms.

Provided project management support for implementation of EHR. Lead teams to analyze workflow process related to patients, clinicians, and other practice staff with regards to documentation and transmission of clinical information, whether electronic or paper based that can could be managed through the EHR.

Managed Helpdesk Team of 8 and Field Service Technician Group of 6. Assigned tasks, and trained teams on supporting pharmaceutical applications.

Designed, developed, and implemented electronic medical record systems for staff. Duties included ensuring proper usage of these systems, implementing upgrades and designing ways to become more efficient.

Performed change control, and emergency change control requests, which consisted of performing weekly monthly upgrades, and quarterly software version updates on 45 Citrix servers.

Supported HL7 interfacing with message interchange, middle-ware, and business technology integration.

Project Manager Lead for managing projects acting as a liaison in consulting with Pharmacy Management, and software vendors to obtain and develop specifications and mutually agreeable work plans.

Used Active Directory to administer all network accounts, OU groups, server, and application access

CVS\CaremarkRx – Product Support Analyst, 2006 – 2011, Nashville, TN

Supported 700 end users in the call center and corporate headquarters by providing technical Tier 1, and Tier II, software, desktop hardware, network, and server support.

Uninstalled\Installed Avaya phones, moved phone extensions. Troubleshooted hardware issues with phones. Traced desk phone lines. Punched down phone lines in phone utility area. Setup new user’s voicemail, created new Agent login IDs for new users using Avaya Administration software. Worked with AT&T and Avaya vendors when outages occurred in the call center such as phone outage and Behavior Analytics server outage.

Supported the EDI Team for conducting requirement-gathering workshops, and provided consulting skills provided by DICE, SAP, MM, and EDI.

Knowledge of Networking technologies and client configuration (TCP/IP, DNS, DHCP, VPN).

Performed add/move/change requests to equipment. In support of the resolution of production issues, assists team members, which can involve monitoring system equipment, re-starting servers, and reporting system performance at user level.

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