Overview & Objective

Shane’s years in the technology sector provide a rich perspective of the use of technology in business. This, in turn, provides a deep and unique understanding of how the value that technology brings can best be leveraged to provide enhancement and growth to business rather than expense and impediments.

Comfortable with both tactical and strategic roles, Shane is a widely experienced and team focused leader with strong vision, broad & deep cross-industry knowledge who leverages collaboration and teamwork, backed by his hands-on skills to enable delivery of superior service, processes and products.

Career Highlights

• Establishing IT department and creating technology environment within cj Advertising/Malham Leverage Group

• Implementing, maintaining and adapting virtual private network for cj / MLG group

• Specification, Installation and management of cloud based telephony services for 100 seat call center as well as general business.

• Developing, implementing and managing IT staffing plan to reduce cost but maintain high expertise.

• Establishing strategic planning sessions to enable departmental goals to line up with company goals to allow for better deployment of technical resources

• Conversion of multi platform in-house application products to single platform (.NET)

• Migration of base business services to Microsoft cloud.

• Design and Conversion of NES Data Center to Virtual Environment

• Design, install and management of IP based network at NES – LAN & WAN

• Deep consultative and co-management role in developing use of IP across the NES network Ideal Fit

To lead and develop a team of professionals that are focused on success of their company, enjoyment of their work and cross skill collaboration and understanding. Working with his team he seeks to seamlessly integrate technology into business processes and in so doing remove obstacles to business growth and development through the planned and measured delivery of products and support to meet business needs, current and projected

Believing that the technology sector is only one of the tools that enables business to succeed, he seeks to work collaboratively with stakeholders across the company. He particularly enjoys the mentoring aspect of his work and seeks to grow his team from within wherever possible and practical Core Competencies

Business Strategy and Tactical Planning Project Management – PMI/PMP, Agile Technology Team Management (Dev & Ops) IT & Business Operations - ITIL Budget Development and Management Service Desk Implementation & Management Application Development Infrastructure Design and Management Group Management & Communication Product Identification & Nurturing SLA Definition, Management & Reporting

Education

• Monash University (Chisholm) Bachelor of Applied Science (Computing) – 2 Units

• ITIL Foundations • ITIL Practitioner • PMI Project Management

• Dataflex Development • Cisco CCNA • Cisco CCNP

Technology Strengths

Server & Storage (Data

Center) design, delivery and

management of operations

and services

Voice & Data Network

Design, Analysis,

Implementation &

Maintenance.

Storage Network design,

implementation and

management – EMC,

NetApp, Facilis and various

NAS systems.

Project management utilizing

appropriate methodologies

from Waterfall to Agile and

appropriate tools.

Business Migration from

physical servers through

virtual private cloud and

public cloud.

Telephone System evaluation

design, implementation and

management. Ericsson, NEC,

Altigen, Avaya, Interactive

Intelligence, Cloud based

systems.

Cloud migrations and

implementations. Office 365,

Azure.

Disaster recovery & Business

Continuity planning,

management and

implementation.

System Operations including

Windows, Novell, Cisco IOS,

Unix (Tru64, SunOS, Solaris,

Red hat & Generic Linux).

Network Security – Internal

and External from desktop to

enterprise.

VMware Infrastructure

design, implementation and

management

Professional Experience

2008 – Present

Director of Information Technology –Malham Leverage Group Malham Leverage Group was formed by to provide Business Services to the companies in the Malham Group including cj Advertising, Legal Intake Professionals & Better Book Club as well as an array of startup initiatives and tenant organizations Responsibilities & Accomplishments

• Direct and managed Development & Operational teams

• Direct and managed development of up to 16 different software products

• Devise and implement strategic technology plans for multiple Business Units

• Planned and managed transition of business units to Microsoft Office 365 Cloud

• Reengineered team to full .NET development team for stronger resource base

• Planned and lead migration of PHP based products to .Net/ASPX platform

• Lead development, infrastructure and service desk teams to achieve Customer Satisfaction averages consistently above 4.0

• Transitioned company from traditional file server environment in Janitors closet to fully virtual environment for servers and storage thence to the cloud

• Oversaw the implementation of 2 telephone systems for the Call Center

• Devise and manage budgets up to $2 million

• Help guide company through massive and rapid growth (100% + in 4 years)

• Implemented resource management techniques to manage staff and company growth

• Implemented full system monitoring and SLAs

• Implemented service desk

• Implemented Project Management methodologies to suit a small and dynamic development environment

• Implemented & Managed Cloud based communication services (Call Center in the Cloud)

• Part of design and build team for new corporate building

• Designed and implemented desktop replacement scheme and schedule

• Designed full Citrix desktop replacement network

• Transitioned company through sale of business units and buildings. 1999 – 2008

Project Manager / Team Lead – Network & Server Group – Nashville Electric Service (Contract Position) Responsibilities:

• Managed 5 Direct Reports

• Responsible for the entire corporate network and server infrastructure consisting of over 120 servers, 70 network devices and 1200 end points

• Provide design, implementation and management services to the 2 other major networks in use at NES – the Operations Network (county-wide 70 endpoints, IP backbone) and the SCADA network which is the management system for the power grid.

• Project planning and management

• Manage day to day issues at user level all the way through the design and implementation of major systems.

• Manage Servers & Operating Systems (Windows, Tru64Unix & RedHat Linux), Network devices, Design and Management of Infrastructure, Security Management,

• Manage Corporate based applications such as Email (Exchange), Intranet, Fleet AVL and Remote Access,

• Disaster recovery planning and testing for both Mainframe and Micro-based systems,

• Backup & Recovery.

Major accomplishments include:

• Design, construction and implementation of a “hot” Disaster recovery Center

• Designed, built and implemented Full DR site including Physical & Virtual Server farm and Storage Networks

• Designed and implemented transition of remote IBM Mainframe from SNA Channel Attached to fully redundant IP WAN

• Replacement of 400 user SNA network with IP connectivity

• Replacement of Hub based network with Layer 2 switched network

• Design, installation and implementation of Layer 3 network for entire company

• Design and implementation of IP network to substations – one of the very first of its kind in the country

• Design, installation and implementation of Virtual Datacenter – replacing 74 physical servers with 10 virtual servers

• Design, installation and implementation of a Storage Area Network. Implementation of base took 1 week from delivery with minimal downtime.

• Development of Change Management Process involving all parts of IT including infrastructure and development.

• Design & Implementation of major network upgrade to accommodate VoIP implementation

1995 to 1997 Snr Information Technology Officer - Charles Sturt University 1990 to 1995 Systems Consultant, Developer - Visiontec 1987 to 1990 National Systems Manager - Edward Keller Australia Environments Supported

Cloud Technologies VMware Cisco Netapp Storage

Windows Linux Meraki SQL

Exchange Mac Office Suite Adobe

Avid Editing Facilis Terrablock Final Cut MS Project Cloud Services ASP.NET SQL Kanban

Jira Bugnet Smartertrack MS Office

Visual Studio Office 365 Aruba EMC Storage

Dell VMware Cisco IBM Storage

Windows Unix (HP &Sun) Linux SQL

Oracle NEC IBM OS 90 HP Servers

Exchange VOIP & SIP

Telephony

Citrix

Avaya Telephone Ericsson Telephone Altigen

Telephone

Genesys (i3)

Telephone

Wide Area

Networks

LANs/VLANs MPLS Networks Wireless

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