United States
... Integrated Cisco Systems with PSTN through voice gateway configurations, ensuring end-to-end QoS policies and accurate Call Detail Record (CDR) logging for accountability. Collaborated with WAN engineering teams to transition legacy Frame Relay and ...
- May 21
San Antonio, TX
... • Call on existing and new restaurant accounts to retain and gain new volume and MC. • Directed employees on new initiatives and innovations. PEPSI BOTTLING GROUP, Key Account Manager, South Texas 5/04-7/09 • Maximize volume and revenue in key ...
- May 21
Phoenix, AZ
RHONDA SJOBERG Phoenix, Arizona Contact: ******.*******@*****.*** or 815-***-**** call/text CAREER OVERVIEW Insurance Claims Professional with emphasis on Commercial Auto, Rideshare, SIR, General /Professional Liability, Bodily Injury, Commercial ...
- May 21
Atlanta, GA
... Bill' Service, Forest Park, GA 03/2009 to 02/2011 Office Manager Responsible for processing payroll for the employees. Provided customers with back up documentation as requested. Recruited, trained, evaluated, rewarded, disciplined and dismissed ...
- May 21
Seminole, TX
... Cold Call for New Business, Mail Friendly Postcards *Translator: Assisted Spanish Speaking Customers *Clerical/Data Entry: Phone Courtesy, Deliver Insurance Policies, Use of Basic Office Machines, Schedule Appointments, Take Messages, Handle Mail
- May 21
Fremont, CA
... Used Helm charts to deploy and manage microservices within EKS environments for streamlined operations and rollback support Provided 24/7 on-call support, managing production-critical systems and resolving escalated issues using PagerDuty. ...
- May 21
Columbia, MD
... Key Accomplishments Reduced costs and improved operational efficiency up to 70% by improving Tier 1 and Tier 2 call center transfer processes. Optimized SLA ticket resolution by updating KPIs and KBAs within JIRA for planned software deployments. ...
- May 21
Ventura, CA, 93009
... 2004 Certified Nurse’s Assistant • Preparing healthy meals, bathed patients and assisted them with oral care • Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs • Assisted nurses with applying clean ...
- May 20
Downers Grove, IL, 60515
... Allstate Insurance Company, Northbrook, IL (March 2006 – February 2008) Information Analyst Sales and Customer Service Call Center Accurately processed monthly expense packages for clients. Met with leadership regularly to discuss and project action ...
- May 20
Austin, TX
... Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Managed high call volume with tact and professionalism. Effectively managed a high-volume of inbound and outbound customer calls. ...
- May 20