Customer Service Insurance Sales

RHONDA SJOBERG

Phoenix, Arizona

Contact: ******.*******@*****.*** or 815-***-**** call/text

CAREER OVERVIEW

Insurance Claims Professional with emphasis on Commercial Auto, Rideshare, SIR, General /Professional Liability, Bodily Injury, Commercial /Trucking, Litigation and Subrogation claim handling. Property and Casualty insurance sales and service. Successfully interfaced with insurance carriers, restoration companies, medical providers, repair shop estimators, independent adjusters, agents, attorneys, municipalities, law enforcement, Federal Bureau of Investigation, and policy holders. Familiar with Illinois Tort Immunity and MCS 90 claims. Strengths include exceptional customer service, initiative ability to lead and manage a team, exceeding set expectations and providing efficiency in a multifaceted/high pressured environment. Career objective is to secure a long-term position within a forward-thinking company where I can utilize my skills, experience, and passion for assisting those in their time of need.

PROFESSIONAL EXPERIENCE

UBER TECHNOLOGIES, Arizona (2024 – 2025)

AUTO CLAIMS ADVOCATE – Provided real-time claims support to all parties involved in the claims process.

Handle inbound and outbound calls educating and guiding involved parties on claims process.

Manage claims accurately assessing insurance exposures and determining applicable coverages by investigating and submitting FNOL reports to insurance carriers.

Efficiently and accurately utilize Ubers internal safety, insurance, and compliance tools (Chronicle, Bliss, JIRA and Zendesk) to access and submit claim information while demonstrating critical thinking.

Work closely with Adjuster and other third-party insurance partners to facilitate a seamless claim resolution process.

INSURANCE PROGRAM MANAGERS GROUP, Illinois (2022 – 2024)

AUTO/GL CLAIMS EXAMINER – Remotely handled claims for a Third Party Claims Administrator for Illinois Municipalities. Handled first and third-party claims for all lines of coverage including general liability, commercial auto, bodily injury, premise liability, law enforcement and property damage.

Investigate, evaluate, determine liability, claim settlement value, and settle claims in accordance with client’s policies and procedures.

Assess claims and assign appraisers and field adjuster to evaluate damages and injuries, coordinate receipt of repair estimates in accordance with client guidelines and approval.

Adjudicate claims in a prompt and professional manner, ensuring fair and accurate settlements per client instructions.

Conduct interviews and recorded statements with insureds, claimants, and witnesses to ensure fair claims investigations.

Communicate settlements and reserve increases to clients as required by specific handling instructions.

Set clear actions plans and follow ups for claim resolution on each file per client’s instruction.

Accurately record all communication and claims activities in claims management database per client instructions.

Set timely cost reserves per client’s instructions.

Make approval or denial decisions for each claim by reviewing evidence, estimates, and photographs to determine if written estimate’s is supported/justified.

INFRASTRUCTURE & ENERGY ALTERNATIVES, Illinois (2019 - 2021)

MULTI-LINE CLAIMS ADJUSTER – Remotely handled claims for and Alternative energy company. Manage first and third-party losses for all lines of coverage including workers compensation, general liability, auto, trucking, litigation, and property for the company throughout the country.

Investigate liability and settle claims with an emphasis on litigation matters, strong communication and customer service involving general liability, bodily injury and property damage claims from very minor to complex claims including litigation management.

Determine the method and extent of investigation for each claim. Make assignment to outside experts or investigators when appropriate.

Work proactively towards claims resolution with defense counsel, while adhering to audit requirements and resolving claims in a timely manner.

Work with third party administrators in managing claims based on state laws.

Identify claims with subrogation potential and pursue reimbursement.

Presents evidence at legal proceedings, producing reports and other documents as evidence.

Minimizes losses through identification of subrogation and prompt disposition.

Set and maintain diaries to track claim progress and ensure timely resolution.

Make timely expense and claims payments and adjustments.

Prepare denials, detailed reports, review, and prepare responsive correspondence to achieve settlement.

AFTERMATH SERVICES, LLC Illinois (2014 – 2019)

CLAIMS SPECIALIST/PROJECT MANAGER – Field nationwide incoming calls from families suffering from a traumatic event. Providing them with information regarding service’s offered and educating them and service options on a 24-hour shift rotation.

With empathy and compassion, answer incoming calls from individual’s seeking trauma/crime scene clean up services.

Coordinate and schedule remediation service appointments with families, local law enforcement, funeral home directors, government officials, municipalities, military grounds and state officials.

Determine the scope of work including suicides, homicides, unattended deaths, viral disinfection and more.

Set homeowner’s claim with customer’s insurance carrier and explain the claims process.

Negotiated insurance claim payments with policy holders assigned claims adjusters.

Negotiated, implemented, and managed policy holder payment plans.

Accurately estimate, recommend, and advise on project scopes, manage cleanups, and handle necessary paperwork.

STATE FARM INSURANCE AGENCY Illinois (2012 – 2014)

FNOL/CUSTOMER SERVICE/SALES REPRESENTATIVE – Receive inbound customer calls while actively listening to customer insurance inquiries with interest and compassion for property and causality insurance provider.

Provide initial response to service requests for existing property and auto policies.

Receive and entered claims first notice of loss information from policy holders.

Respond to customer billing and payment process inquiries.

Educate policy holders on their insurance coverage’s.

Quote and cross-sell life, renters, auto, motorcycle, boat, umbrella and homeowner insurance policies to customers.

EDUCATION

Glenbard East High School, Lombard, IL. *High School Diploma Received

Harold Washington College, Chicago, IL. *College Credits Received

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