Customer Service Data Entry

FLOR HURTADO

**** ***** ******* ***, ****** City, TX 79323

***************@*****.*** · 817-***-****

PROFESSIONAL PROFILE

An experienced small business owner/manager offering 18 professional years in the trucking oil & gas industry and 8 years in insurance sales.

With a high level of motivation and strong passion for economic empowerment, I am confident that I am a valuable asset to any organization.

EXPERIENCE

DEC 2006 – PRESENT

OWNER/ADMINISTRATIVE MANAGER, A & rj oilfield services llc

I started my own business from the ground up. I fulfill all administrative roles in the office.

*Administrative *Customer Service

*Sales *Accounting/Finance

*HR PLEASE SEE ATTACHED

JUNE 2000 – DEC 2008

ACCOUNT SPECIALIST/SALES, State farm insurance

I handled all areas of customer service and met monthly sales goals.

*Insurance Sales *Translator

*Customer Service *Clerical/Data Entry

*Claim Handler *Marketing PLEASE SEE ATTACHED

EDUCATION

MAY 2001

NEW MEXICO JUNIOR COLLEGE, hobbs, NM

15 Credits

MAY 1998

DENVER CITY HIGH SCHOOL, Denver City, TX

High School Diploma

SKILLS

Bilingual

QuickBooks Knowledgeable

FMCSA Transportation Knowledgeable

Computer Literate

Administrative Tasks

TX Notary, 20+ years

General Lines Agent TX license, 20+ years

Leadership/Management

Customer Service

Communication/Interpersonal

ACCREDITATIONS

*Texas Mutual Safety Excellence Award (Transportation Workplace) 10 consecutive years

*Parish Council President (St. William Catholic Church) 13 consecutive years

*Treasurer (Yoakum County Youth Baseball League) 5 consecutive years

*Citizen of the Year Award (Denver City, TX) 2022

EXPERIENCE (CONTINUED)

DEC 2006 – PRESENT

OWNER/ADMINISTRATIVE MANAGER, A & rj oilfield services llc

DETAILS

*Administrative Manager: Supervise Staff, Facilitate Communication, Develop Procedures, Sort Mail, Compliance with FMCSA, Safety Coordinator

*Sales: Client Relationships, Evaluating Customer Needs, Maintaining Client Records, Invoicing, Create Statements, Quick Books, Ariba, ISNetworld, & ADP Knowledgeable

*HR: Staffing, Training, Develop Workplace Policies, Administering Pay & Benefits,

Maintaining Safety, Complying with Regulations

*Customer Service: Record Keeping, Handle Complaints, File Documents, Data Entry

*Accounting/Finance: Payroll (including annual filing of W-2’s & 1099’s), Accounts Payable, Accounts Receivable, Business Taxation (including 940, 941, TWC), Local/State/Federal Permits & Payments, Insurance Renewals,

JUNE 2000 – DEC 2008

ACCOUNT SPECIALIST/SALES, State farm insurance

DETAILS

*Customer Service: Attend Walk-Ins, Provide New Business Quoting, Record Keeping, File Documents, Accept Insurance Payments, Set up Exams, Complete Applications

*Claims: Submit Loss Reports & Follow-Up (1 day, 3 day, 5 day)

*Marketing: Cold Call for New Business, Mail Friendly Postcards

*Translator: Assisted Spanish Speaking Customers

*Clerical/Data Entry: Phone Courtesy, Deliver Insurance Policies, Use of Basic Office Machines, Schedule Appointments, Take Messages, Handle Mail

Contact this candidate