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Columbus, OH
... Safelite Auto Glass Executive services Escalation Department 01/2016-09/2016 At Safelite I created unique engaging service interactions with our internal and external customers through calls, emails, and other emerging channels. I applied Creative ...
- 2023 Jan 16
Columbus, OH
... • Successfully meet 80% success ratio in 12 out of 12 months in 2002 as well as being a meets expectation in each of those months • Developed and implemented call escalation queue to help meet service standard goals and provide reliable system for ...
- 2023 Jan 16
Groveport, OH
... ● Talent for quickly resolving concerns prior to escalation. ● Ensured success while multitasking, remaining professional in a fast-paced environment. ● Oversees opening/closing, coaching and mentoring new servers regarding menu items, company ...
- 2022 Dec 12
Reynoldsburg, OH
... Recruited and Trained employees on systems, phones, compliance and escalation matters. Addressed employees on disciplinary circumstances including attendance, phone time and communication. Supervisor Ohio Health - Dublin, OH June 2008 to September ...
- 2022 Nov 07
Columbus, OH, 43215
... Validation, billing system and monitoring/escalation of service tickets. VITAS Health Care Admissions Coordinator January 2019 – July 2020 San Diego, CA Provide Customer Service Support to the Admissions Intake Department Processed new referrals by ...
- 2022 Nov 03
Columbus, OH
... ●Handling escalation callbacks, taking on high touch cases, and approving refunds. ●Making sure support agents have access to the tools they need to make each, and every interaction successful. ●Real time coaching with agents in the form of Slack ...
- 2022 Nov 02
Columbus, OH
... Adept at researching, working under stressful situations to meet deadlines, and de-escalation. Prior experience working in the financial sector at JP Morgan Chase where I was trained and certified in AML/Fraud and Anti money laundry. I’m fluent in ...
- 2022 Sep 18
Columbus, OH
... SKILLS AND ABILITIES Six years management Excellent soft skills & de-escalation experience. Dedicated to process efficiency Equally confident in a team environment as well as independently Detailed thinker focused on accuracy Courteous demeanor ...
- 2022 Aug 28
Columbus, OH, 43204
... • Daily response to customer calls that include problem identification, escalation and resolution of operating system software problems. Hardware and 3D Printer Technician/Quality Control Remedy Intelligent Staffing/Decision One 2009-2015 • ...
- 2022 Jul 29
Dublin, OH, 43016
... •Act as an escalation and emergency point of contact concerning the delivery of IT systems. •Training retail personnel in the usage of the Point of Sale system and internet Kiosks. •Effectively resolve the complex task from numerous retail locations ...
- 2022 Jul 27