Customer Service Chase Bank

Demba Ndiath, MBA

**** ****** ******, ************, ***** / Tel: 614-***-**** / **********@*****.***

Summary:

MBA graduate with an emphasis on Finance from Ashland University since July 2020. Strong customer service and problem-solving skills. Adept at researching, working under stressful situations to meet deadlines, and de-escalation. Prior experience working in the financial sector at JP Morgan Chase where I was trained and certified in AML/Fraud and Anti money laundry. I’m fluent in English and French. Local to Columbus and available to work onsite and remotely.

Technical Skills:

MS Office (Outlook, Excel, Word, PowerPoint), Canva design,

Work Experience:

US BANK / E-team agency:

Compliance and Due diligence Analyst, February 2022- Current

Sunlight International Business Consulting:

Compliance consultant, 02/2021- February 2022

· Conducting compliance and due diligence review on sale contract and agreement

· Compliance and AML review for money transfer agency

JP Morgan Chase Bank, OH 8/2019 – 2/2021

Senior Court Order and Levies Senior Specialist, 03/2020 – 02/2021

· Providing lawyers, customers, federal officers with information on courts orders and levies.

· Assisting with guidance and directions to resolve bank account seizure and freeze.

Dispute Specialist II, 08/2019 – 03/2020

· Handling chargebacks inquiries.

· Nominated employee of the month 4 times.

BMW Financial Services NA, Hilliard, OH 12/2017 – 08/2018

Financial Advisor (contract)

· Provide financial assistance to French and English Canadian clients.

· Process business/personal lease, loan and retail accounts payments.

· Advise clients on car features, warranty, after sale and lease end.

HKT Teleservices, Dublin, OH 04/2016 – 12/2017

Airbnb Trip Specialist

· Resolving conflict between host and guests.

· Handle escalations and manage trip crisis.

· Resolving 20 cases per day and meeting deadlines.

Education:

· Ashland University, International MBA, Specialization in Global Finance, July 2020

· Universite de Sophia Antipolis, Master of Art in International and European Law, France, 09/2015

Courses: Finance analysis, Accounting, legal and compliance, operation management, corporate finance, accounting, organization development, project management

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