Service Representative Customer
Resume:
James K. Branam
**** ****** ** ********, **** ***17
***********@****.***
PROFESSIONAL SUMMARY
Customer-focused representative with experience in different areas of the industry with a capacity to troubleshoot issues while maintaining a high level of service to ensure customer satisfaction.
SKILLS AND ABILITIES
Six years management
Excellent soft skills & de-escalation experience.
Dedicated to process efficiency
Equally confident in a team environment as well as independently
Detailed thinker focused on accuracy
Courteous demeanor
Strong problem solving ability
Strong communication skills
HIPAA compliant knowledge
Active Listening Skills
Veteran in conflict resolution
EXPERIENCE
DME REPRESENTATIVE OPTUM JULY 2015 - PRESENT
Work directly with adjustors, case managers, nurses, doctors and claimants as a 3rd party administrator on worker’s compensation claims in a nationwide capacity. I help arrange or provide needed medical equipment, services or treatment needed due to a worker’s comp related injury.
CUSTOMER SERVICE REPRESENTATIVE EDDIE BAUER MARCH 2014 – JULY 2015
Maintain customer relations while providing excellent service regarding orders, products, services, shipping, rewards & related information.
MERCHANDISE PROCESSOR EDDIE BAUER JULY 2013 – MAR. 2014
Verify merch and shipping information. Add new merchandise to the shelves in the warehouse and inspect merchandise returned from stores. Operated warehouse equip;ment as needed to complete these tasks. Forklifts, pallet jack etc.
DISPATCHER YELLOW CAB SEPT. 2010–JANUARY 2012
Arranged public & accounts with transportation needs. This included all hospitals in the Columbus area as well as all children, elderly or MRDD programs maintained by the City of Columbus programs.
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