Customer Service Assistant Teacher

Brooke M. Stewart

**** ************** ******* . ********, **** 43207

***************@*****.*** . 614-***-****

Education:

The Mason Anthony School of Cosmetology Arts & Sciences, LLC / Columbus, Ohio 2021 -2022 The Ohio State University / Columbus, Ohio 2008 – 2010 Watkins Memorial School District / Pataskala, Ohio 2008 National Honor Society Member

Work Experience:

Sunny Street Café / Dublin, Ohio 2012 - present

Assistant Manger

● Ensured that restaurant was properly staffed to enable high dining standards.

● Ensured employees were working in compliance with legal, safety, food and hygiene standards.

● Trained new employees and to ensure knowledge of all standards and guidelines.

● Address and resolve “Front of House” issues and concerns from customers.

● Confirm inventory for in-coming food truck orders and resolves any technical. Lead Server

● Highly organized and personable Server with experience providing exceptional customer service.

● Talent for quickly resolving concerns prior to escalation.

● Ensured success while multitasking, remaining professional in a fast-paced environment.

● Oversees opening/closing, coaching and mentoring new servers regarding menu items, company policies and procedures, and fostering and promoting teamwork.

● Distributed end-of-day credit card tip transactions and ensured staff completed assigned responsibilities before end-of-day.

● Collaborated in creating attractive front-of-house displays to market new products. Server

● Assists guests in order selection by promoting specific menu items and specials. Respond to inquiries regarding meal preparation and service. Ensures success while multitasking, remaining professional and courteous in fast-paced environment.

● Coordinates with kitchen staff to ensure timely and accurate order preparation.

● Regularly follows-up with guests, promptly fulfill requests, collect payments and balance transactions.

● Performs as part of a team to reach customer satisfaction ratings and daily objectives. Colony Cats / Powell, Ohio Summer 2011

Animal Assistant

● Prepped cats for adoption, maintained cages, fed and provided TLC when needed.

● Answered and forwarded in-coming calls.

Smokey Row Children’s Center / Powell, Ohio Spring 2011 Assistant Teacher

● Serviced young preschoolers 2 – 4 years old and implemented pre-planned daily activities. Skills

● Exceptional interpersonal skills with diverse range of customers, managers, and colleagues.

● Ability to train personnel and problem-solve

References upon Request

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