TERESA A. SPAIN

*** ****** **** *****, #***, Whitehall, Ohio 43213

HOME: 858-***-**** EMAIL: adtbl5@r.postjobfree.com

OBJECTIVE:

To obtain a challenging position which will allow me to utilize my Administrative Support skills

QUALIFICATIONS:

Experienced in the use of Microsoft Excel, Outlook, Word, Access, Oracle, Skype for Business, eSolutions, eCare, WellSky, Palmetto, SalesForce, Clarify software, Gateway Charter, Qelp, Arterra, RSSX, Zendesk, Syniverse, and Aspect Workforce

Extremely organized and efficient at performing multiple tasks

WORK EXPERIENCE:

Charter/Spectrum

Mobile Activation Coordinator I

August 2020 - Current

Provide Customer Service Support as a Customer Activation Agent

Provide wireless service provisioning and support for residential mobile telephone customers.

Support incoming calls from customers to troubleshoot activation and porting telephone numbers.

Validation, billing system and monitoring/escalation of service tickets.

VITAS Health Care

Admissions Coordinator

January 2019 – July 2020 San Diego, CA

Provide Customer Service Support to the Admissions Intake Department

Processed new referrals by telephone, email, fax and website inquiries.

Verify Medicare and Medicaid hospice benefits.

Complete Admissions consent paperwork as needed.

Process AN reports from VITAS Admissions Representatives and schedule appointments.

Verify discharge plans and facilitate home delivery equipment for patients.

JWilliams Staffing

Real Estate Admin/Assistant

March 2018 – As Needed San Diego, CA

Provided support to new home builder communities (Shea Homes, Lennar, & CalAtlantic)

Greet visitors, assemble and distribute brochures, as well as, show new home models.

Create and maintain files.

Follow-up through phone and email correspondence (SalesForce Software).

Assist with generating contracts, and purchasing agreements.

Data Entry, copy, faxing, scanning, answering phones and bulk mailings for marketing.

Wyndham Vacation Ownership

Administrative Assistant, Business Operations 1 San Diego, CA

March 2017 – November 2017

Provided support to the Sales Department

Preparation of Timeshare Sales Contracts for Sales Department and Property Owners.

Preparation and maintenance of legal documents.

Assist with Tour reception check-ins.

Data Entry and phone support.

Epsilon San Diego, CA

Agency Customer Support Specialist

January 2014 – January 2017

Provided support to the Dealer Services Department

Reviewed, validate, and correct Dealer enrollment set up.

Followed SOX approved Quality Control procedures.

Data Entry into multiple applications for onboarding process.

Generated database reports using prebuilt SQL queries.

Assisted Data Analyst on various projects.

New Alternatives, Inc. San Diego, CA

Administrative Assistant/Clerk (Temporary Assignment)

February 2013 – January 2014

Provided Administrative Support to Payroll & Accounts Payable Staff

Generated medical and dental monthly benefits report.

Entered Payroll, distributed mileage and supplemental checks.

Updated Database verification via the Department of Health & Human Services website.

Procurement Concepts, Inc. San Diego, CA

Receptionist (Temporary Assignment)

July 2011 – November 2012

Provided Administrative Support to Office Staff

Entered data into Excel Spreadsheet.

Processed and completed the invoicing process on weekly basis.

Coordinated and maintained departmental files.

Receptionist responsibilities.

American Municipal Power, Inc. Columbus, OH

Administrative Assistant

September 2006 – March 2011

Provided Administrative support to Vice President, and Technical Department staff

Completed billing and invoice process for department on monthly basis.

Prepared expense reports, purchase orders and travel arrangements.

Performed general office responsibilities; filing, faxing, scanning, & ordered office supplies.

Prepared meeting minutes.

Copying, faxing, scanning, and bulk mailing for annual conference.

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