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Senior Software Engineer

Burke, VA
... Audit Log service runs in Data zone and an OSB (Oracle Service Bus) proxy is configured in Application Zone to call this business service. OSB is clustered to improve performance. All web services running in application and presentation zones call ... - Jun 04

It Specialist Technical Support

Arlington, VA
... •Routinely exceed call-handling goals, closing an average of 35 calls daily (25% above quota) with an 85% first-call resolution ratio and an average talk-time of 8.5 minutes -- well below 10-minute goal. •Responsible for answering incoming inquiries ... - Jun 04

Service Representative Customer

Washington, DC
... Completed claims to closure reduced team claim times by 15% • Trained new claims representees • Supported local GSA and Food bank groups Sales lead ARS/Rescue Rooter - Manassas, VA February 2021 to November 2021 • Managing sales leads and closings • ... - Jun 03

Product Manager

McLean, VA
... Provided support and guidance by informing, educating, and advising members in financial and technical circumstances in a call center environment. Dillard’s Junior Department Manager Richmond, VA 2016 – 2017 Oversaw operations of the department ... - Jun 03

Change Management Security Clearance

Fairfax, VA
... Among our clients are the following large Bolivian companies: FIE (bank), Prodem (bank), LBC (insurance), BBV (stock exchange), SOBOCE (cement producer). Acted as the Operations Liaison between the firm’s consultants and the clients. Incorporated ... - Jun 03

java developer

Herndon, VA
... Project 2: NCM-FV is a Nuisance Call Management application for future voice technologies. Application will allow customer to manage their incoming calls and divert calls that they consider as “Nuisance Calls” to a Junk mailbox that is separate to ... - Jun 03

IT Support Specialist

Washington, DC
... Provided on-call support for critical business issues related to all computer systems. Engaged end users and answered questions via email, phone, website live chat and in forums. Provided Tier 1 IT support to non-technical internal user’s personnel ... - Jun 03

System Administrator Network

Arlington, VA
... Senior System Administrator 12/2020 - 12/2022 Dashen Bank, Addis Ababa,Ethiopia • Managed and maintained daily tasks for physical/virtual server and storage systems with a performance improvement of 95%. • Managed Active Directory and Microsoft 365 ... - Jun 02

Patient Care Coordinator

Washington, DC
... requests and compliments, provide service recovery, and document the nature of the call on the Patient Relations’ Case Report •Organize and maintain patient relation files for easy access Home Health Aide 10/09 - 10/10 Health Management Inc. ... - Jun 02

Director of Franchise Business Development

Springfield, VA
... 04/2020 to 02/2022 Technical Recruiter Scout Solutions Managed sourcing, candidate assessments, screening and submittals to our clients Conducted requisition intake call for new openings Highly proficient in candidate interviews by phone, video and ... - Jun 01
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