Service Representative Customer
Resume:
Ashley Holt
Fredericksbrg, VA *****
********@*****.***
Work Experience
Sales and Marketing Representative
Spartan Emergency Water Removal - Fredericksburg, VA August 2023 to Present
• Built and retained relationships with plumbing and HVAC contractors
• Obtained sales of $1.8 million by December 2023
• Trained new marketing representees
• Implemented reports to monitor P&L
• Loss decrease of 10%
• Contractor relationship retention increased by 70% Claims Service Representative
GEICO - Fredericksburg, VA
November 2021 to January 2023
• Managed new incoming claims and open claims
• Completed claims to closure reduced team claim times by 15%
• Trained new claims representees
• Supported local GSA and Food bank groups
Sales lead
ARS/Rescue Rooter - Manassas, VA
February 2021 to November 2021
• Managing sales leads and closings
• Managed a team of 18
• Implemented a sales plan that increased total sales by 20%
• Decreased loss by 38%
• Implemented new sales training programs
HVAC Technician/Installer
Laughlin heating and air - Richmond, VA
June 2020 to February 2021
• Sale and install of new systems
• Repair of current systems
• Increased sales by 15%
• Decreased loss by 19%
• Implemented a recycling program of old systems and parts
• Recycling increased profit by 5% for year
Sales Associate
Tractor Supply Company - Dinwiddie, VA
July 2019 to July 2020
• Managed the unloading and stocking of freight
• Protected P&L during freight process
• Drove sales with customer service
• Drove a 30% increase in store profit
• Implemented loss protecting plans
• Dropped loss by 28%
• Trained new employees
Assistant Manager
Sweet meadow feed and grain - Sherborn, MA
June 2016 to June 2019
• Managed a team of 20
• P&L through ordering and stocking
• Maintained store cleanliness
• Client contract negotiation and retention
• Improved sales by 45%
• Decreased loss by 50%
Dog Hotel Associate
PetSmart - Framingham, MA
March 2013 to August 2016
• Performed facility cleaning and maintenance
• Monitored groups of dogs in camp for safety
• Prepared meals and meds for dogs and cats in the facility
• Overnights shifts keeping the safety of animals staying overnight
• Kept all items brought with animals organized and labeled, so they go home with the correct owners
• Kept paperwork on all animals include vaccines, health records, and any notes on behavior to maintain safety
Dog Walker/Pet Sitter
Camp Canine - Ashland, MA
April 2011 to September 2013
watched over dogs in camp, kept facility clean, did light grooming work, assisted customers with questions and concerns
Education
High school diploma
Framingham High School - Framingham, MA
January 2005 to January 2009
Skills
• Pre-sales
• Retail management
• Cold calling
• Merchandising
• Assistant manager experience
• HVAC
• Freight
• Pricing
• Driving
• Sales support
• Sales management
• Team management
• Salesforce
• Project Management
• Product Management
• Marketing
• Negotiation
• Presentation Skills
• Business Development
• CRM Software
• Facilities Maintenance
Certifications and Licenses
Health Insurance License
Adjuster license
Life Insurance License
Assessments
Customer focus & orientation — Proficient
January 2023
Responding to customer situations with sensitivity Full results: Proficient
Office manager — Proficient
February 2023
Scheduling and budgeting
Full results: Proficient
Attention to detail — Proficient
February 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Data entry: Attention to detail — Proficient
February 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Medical terminology — Proficient
June 2023
Understanding and using medical terminology
Full results: Proficient
Customer service — Proficient
January 2023
Identifying and resolving common customer issues
Full results: Proficient
Cleaner fit — Proficient
February 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Work motivation — Proficient
September 2021
Level of motivation and discipline applied toward work Full results: Proficient
Cooking skills: Basic food preparation — Proficient June 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Sales skills — Proficient
September 2021
Influencing and negotiating with customers
Full results: Proficient
Work style: Conscientiousness — Proficient
February 2023
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Retail customer service — Proficient
February 2023
Responding to customer situations in a retail setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient February 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work style: Professionalism — Proficient
April 2023
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Protecting patient privacy — Proficient
June 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Sales fit — Proficient
January 2023
Measures the traits that are important for success in sales positions Full results: Proficient
Verbal communication — Proficient
June 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Outside sales — Proficient
January 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Mechanical knowledge — Proficient
February 2023
Understanding and applying mechanical concepts and processes Full results: Proficient
Delivery driver — Proficient
February 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Basic computer skills — Proficient
June 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Scheduling — Proficient
February 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Inside sales — Proficient
April 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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