Patient Care Coordinator

Korzette Rowe, MAA

*** **** ****** ** **********, DC 20019

Phone: 202-***-**** / Email: ******@*****.***

Profile

Patient Care Coordinator with experience working in a multi physician, highly functional oncology practice and additional healthcare experience as a Medical Oncology Receptionist. I am dedicated to providing premium customer service and patient care.

Educational Background

SOME- Center for Employment Training 06/17 - 10/17

Medical Administrative Assistant Certificate Program

Washington DC,

Completed an intensive 720-hour program comprised of theoretical and practical applications of essential Medical Administrative Assisting skills which included the following:

•Administrative Skills - Medical Office Procedures, EHR/EMR, Health Insurance Claims Processing, etc.

•Medical Terminology, Anatomy and Physiology.

University of the District of Columbia, Washington DC, Graduated May 2007

Bachelors of Arts in Computer Science

Honors: Cum Laude

Clinical Experience

Medical Receptionist - Oncology Practice

Virginia Cancer Specialists 07/19 – 5/24

Alexandria, VA

•Register patients and match them with physicians that may meet their preferred medical style

•Verify insurance and submit authorizations

•Discuss benefits and payments with patients

•Meet with patients to coordinate internal and external physician referrals including PET and CT scan referrals, various biopsies, and other procedures

•Schedule patient infusion treatments

•Work closely with nurse navigators and infusion nurses to ensure patients have their most recent infusion appointments and calendars

•Work closely with physicians to ensure specialty appointments are added as needed

Unit Secretary - Outpatient Rehabilitation

Ascension-Providence Hospital 12/17 - 12/18

Washington, DC

•Greet patients upon arrival at front desk

•Check patients in/out

•Register new patients and schedule evaluation appointments using Meditech system

•Verify insurance

•Collect co-pay fees and apply to patients accounts

•Apply charges to patients accounts based upon therapist charge sheets

•Schedule follow up appointments

•Communicate with OT, PT, and Speech therapists regarding patients appointments

•Fax patients plan of care reports to referring MDs

Medical Administrative Assistant Externship 08/17 - 10/17

P&G Counseling and Educational Institute

Washington, DC

•Interviewed patients for case histories prior to appointments and updated and maintained patients' health records

•Assisted patients with initial paperwork, scheduled and coordinated appointments

•Processed insurance claims in compliance with law requirements using medical software to support all transactions

•Answered patients' queries and ensure quality customer service

•Collaborated with psychiatrists and therapists to prepare for therapy sessions, schedule tests and order supplies

•Operated telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments

Additional Experience

Volunteer 02/17 – 06/17

Prince Georges Hospital Center

Cheverly, MD

•Assisted in various departments with answering phones, filing, copying, and faxing

Unit Clerk 09/15 - 10/16

Unique Residential Care Center

Washington, DC

•Responsible for maintaining the accuracy and security of confidential patient health records

•Managed paperwork such as patient history forms, admission and discharge documents

•Charted resident weights and vital signs in Matrix System

•Performed receptionist duties, order supplies, answer telephones, schedule patient appointments, and transcribe physician, laboratory, and medication orders

•Cross-trained to perform non-clinical patient care tasks similar to those performed by nursing assistants

Unit Clerk 05/13 - 09/15

Washington Center for Aging Services

Washington, DC

•Filed forms in charts such as treatment records, records from hospitals, labs, and other relevant form

•Prepared necessary paperwork for resident admission, transfer, and discharge

•Scheduled medical appointments for residents and ensure transportation is in place

•Consulted the Medical Records department for maintaining resident charts

Volunteer 03/12 – 12/12

Providence Hospital – Patient Relations

Washington, DC

•Answer calls for patient concerns, requests and compliments, provide service recovery, and document the nature

of the call on the Patient Relations’ Case Report

•Organize and maintain patient relation files for easy access

Home Health Aide 10/09 - 10/10

Health Management Inc.

•Assisted patient with personal grooming such as bathing, hair care, skin care, oral care and dressing

•Accompanied patient to/from physician appointments and other trips outside of the home

•Provided medication reminders and changed bed linens and assisted with toileting

•Provided help with moving patient in/out of the bed and wheelchair

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