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Customer Service

Shippensburg, Pennsylvania, 17257, United States
March 16, 2011

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Shawnette Krepps

*** **** **** ******

Shippensburg, Pa 17257

Telephone: 717-***-****



Objective: A challenging position which

effectively utilizes data entry/customer service.


October 10-December 10

SMX,, Carlisle,Pa

Customer Service

My duties here varied on a daily basis. I would pick products from the shelves,pack the products for shipping, load trucks with products to be shipped out, gift and custom wrapping and also was trained to run walkie to transport heavier objects to pack lines.

June 10-September 10

ZEROCHAOS, Mechanicsburg Navy Depot

Customer Service

My duties were to set up computers and load software onto them and check for any discrepancies in software. If everything was okay then computers would be taken down and boxed up and shipped out to the appropriate military site.

June 08-September 08

CAMPUSDOOR, Carlisle, Pa

Customer Experience Representative

My duties were answering phones for potential customers and existing customers. I did applications for private student loans. Students would call in to obtain information about the loans and if interested would apply.Also would help students if they had any issues with their loans getting processed. For instance if there was missing information would advise them to send that in by fax or would give them my email so that they could send it to me and forward it onto the correct person to get the loan processed.

November 06-September 07


Customer Service Representative

My duties where to qualify individuals for the line of

credit.In doing so, I had to verify that their checking

account was active and open.I also had to

verify that they were currently employed and had a valid address.

Then I would enter their information into the system.Once

all the information was entered and all necessary forms

printed and were signed they would receive their line of credit.

Other duties were to do reminder calls to customers to

inform them that they were due in the office for the

payment.We would also call the individuals who had

forgotten their due dates and remind them

that they needed to come in and make their account in good standing.

September 05-November 06

SUNOCO,Newburg, Pa

Attendant/Shift Leader

Daily taly of all items in the store at the beginning and end of every shift.

Oversee other employees and work extended hours if help was needed.

At the end of each shift, reports were to be ran to taly

the money taken in for that shift and that there was no overage or shortage of money.

April 99-October 04

EDS, Mechanicsburg, Pa

Customer service/Data Entry

Cold calling customers to review local phone plan.

Review customers information.Other

potential customers would call in and inquire about

rates,if interested their information would

be entered into the system and verified through a third party.

Daily interaction with potential AT&T clients.Review

customers local phone bill.Researching orders rejected for

insufficient information.Assisting new agents on process

and procedures.Meeting and exceeding daily metrics set by

the client.Review orders by sales department.

Process orders according to clients guidelines.Produce

reports in word,excel and office in a timely manner when requested.


1989 Juniata High School, Mifflintown, Pa

High School Diploma

Business Major


Proficient in Microsoft Word, Excel and Office.

Ability to work with limited supervision.

8 years experience in customer service/data entry.

Work well within team setting.

Leadership experience.

Ability to multitask.

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