Customer Service Brand Ambassador
Resume:
Samantha Ferrell
Powell, OH *****
******************@*****.***
Dynamic and personable professional with extensive experience in customer service roles across various industries, including brand representation, hospitality, and sales. Adept at engaging with clients and creating positive experiences, with a proven track record as a Brand Ambassador, Hostess, and Leasing Agent. Skilled in communication, problem-solving, and relationship-building, I'm committed to enhancing customer satisfaction and driving brand loyalty.
Work Experience
Hostess
Jeff Ruby Culinary Entertainment-Columbus, OH
June 2023 to December 2023
• Exceptional customer service and guest relations expertise
• Professional and polished demeanor with an ability to maintain composure under pressure
• Proficient in reservation management systems and seating software
• Knowledgeable about dining etiquette and restaurant offerings
• Skilled in coordinating with restaurant staff to ensure seamless service
• Proactive in managing waitlists and guest expectations
• Adept at table setting and dining area preparation
• Strong communication skills to effectively interact with diverse clientele Leasing Agent
Preferred Living-Powell, OH
August 2023 to November 2023
• Strong interpersonal communication skills
• Proficiency in property management software
• Knowledge of real estate law and leasing practices
• Excellent negotiation and sales abilities
• Detail-oriented with strong organizational skills
• Ability to manage multiple tasks and deadlines
• Experience with marketing and advertising rental properties
• Customer service oriented with a problem-solving attitude
• Excellent and proficient costumer service and satisfaction Brand Ambassador
Noodles & Company-Columbus, OH
January 2023 to June 2023
1. Cash handling
2. Customer service
3. Cashiering
4. Serving
5. Food handling
6. Cooking
7. Cleaning
8. Time management
9. Multitasking
10. Teamwork environment
11. Working in a fast paced enviornment
12. Handling customer needs and complaints
Education
High school diploma
Olentangy Liberty High School
Trade school in Esthetics
Mason Anthony School of Cosmetology
Skills
• Property Leasing
• Restaurant Experience
• Guest Relations Experience
• Basic math
• Phone etiquette
• Retail math
Assessments
Verbal communication — Proficient
February 2024
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer service — Proficient
February 2024
Identifying and resolving common customer issues
Full results: Proficient
Retail customer service — Proficient
January 2022
Responding to customer situations in a retail setting Full results: Proficient
Customer focus & orientation — Proficient
February 2024
Responding to customer situations with sensitivity Full results: Proficient
Food service: Customer situations — Proficient
February 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Sales skills — Proficient
February 2024
Influencing and negotiating with customers
Full results: Proficient
Work motivation — Proficient
March 2024
Level of motivation and discipline applied toward work Full results: Proficient
Retail customer service — Proficient
May 2024
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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