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service manager

Location:
san antonio, TX, 78240
Posted:
November 09, 2009

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Resume:

***** ******** ***

San Antonio, TX ***** 210-***-****

tqfdgh@r.postjobfree.com

ALBERTO QUINONES

Summary

Selected Highlights Mid-level manager with successful track record of increasing profits, improving quality, reducing costs, enhancing customer satisfaction, and expediting delivery. Strong communication, decision-making, problem-solving and organizational abilities combine to make a proven performer. Looking for an opportunity to use domestic and international business experience to manage a mid-size business, provide project management oversight, or provide training services for enterprises.

Bilingual in English and Spanish

Management

• Oversaw scheduling, production, order assembly and delivery, warehouse receiving, materials quality control, equipment purchasing, and employee safety programs.

• Trained and supervised up to 30 employees, conducting safety meetings, overseeing work quality, and providing full staff coverage.

• Coordinated equipment maintenance to ensure continuous operations for product availability to meet client orders and achieve customer satisfaction.

• Reduced employee turnover to a maximum of 6% annually for 6 years.

• Achieved excellent safety record that decreased downtime and saved on worker’s compensation fees.

• Created and implemented pay structure based on experience and merit that dramatically decreased redundant work, double orders, and duplicate shipments.

• Developed delivery systems that ensured on-time shipment and delivery.

• Kept an accurate inventory and reduced shrinkage from 1% to 0.30%, a $7,000 maximum loss every 6 months for $2M in inventory.

Project Development/Estimator

• Prepared in-house estimates for lumber packages for major builders, contractors, and consumers.

• Served as team Leader, expanding estimating department from 4 estimators to 12 estimators in 3 years.

• Increased volume of estimates from 100,000 sq. ft. to 500,000 sq. ft. of materials.

• Personally contributed to $300,000 of annual revenues through accurate and cost-effective presentations.

• Trained and supervised up to 30 employees, conducting safety meetings, overseeing work quality, and providing full staff coverage.

• Coordinated equipment maintenance to ensure continuous operations for product availability to meet client orders and achieve customer satisfaction.

• Reduced employee turnover to a maximum of 6% annually for 6 years.

• Kept an accurate inventory and reduced shrinkage from 1% to 0.30%, a $7,000 maximum loss every 6 months for $2M in inventory

Work Experience

Gunn Automotive Group INC., San Antonio TX 2008 to present Sales Consultant

Builders First Source INC., San Antonio TX 2006 to 2008

Senior Estimator

Guido Lumber Company, INC., San Antonio, TX 1993 to 2006

Senior Estimator / Trainer (2003 – 2006)

Yard Manager/ Warehouse/ Dispatcher (1996 – 2003)

Inside Sales Representative (1993 – 1996)

Cargo Trading Co., San Antonio, TX 1991 – 1993

Sales Representative

Imtermex Trading Co., San Antonio, TX 1990 – 1991

Office Manager / Administrative Assistant

Education

UNIVERSIDAD AUTÓNOMA DE NUEVO LEÓN, Monterey, Nuevo León, Mexico

BS in Electronics



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