Resume

Regina L. Burnett **** Avon River Dr

Valrico, Fl. 33594

813-***-****

******@*******.***

Objective: To obtain a position to further my growth and gain new experiences.

Experience:

2000-present Ford Motor Credit Tampa, Florida

Supervisor of the Account Services Department

 Supervises a team and the operations of the credit reanalysis department.

 Audit and approved financial corrections and disbursements.

 Authorize approval for Substitution of collaterals and rewrites of contracts for transfer of equity.

 Monitors the release of liens and titles for collateral paid in full.

 Work closely with dealerships and Department of Motor Vehicle to ensure titles are titled correctly.

 Adhere to state laws for vehicles impounded or seized by the state.

 Ensure state laws are being enforced for property taxes, toll and ticket violations.

 Research, analyze and resolved credit problems and loss prevention.

 Performs analysis of data and produces reports for administrative review.

 Assists internal and external auditors regarding company Standard Operating practices.

 Uses professional concepts and company policies to solve a wide range of difficult problems.

1999-2000 Sitel Tampa, Florida

Customer Relationship Manager

 Provide front line, first level contact with General Motors customers.

 Provide outstanding customer satisfaction that meets the standards

 Consistency, friendliness, and professionalism and is in accordance with Federal/State law and internal procedures.

 Document orders, changes, and other pertinent issues relating to customers’ accounts with accuracy and appropriateness.

 Empowered by General Motors to utilize a variety of resources to negotiate service options with customers.

 Initiate calls to customers in order to resolve open cases, review service satisfaction and make final business decisions.

 Ensure dealerships are meeting standard General Motors procedures in providing quality customer service to customer.

 Serve as an advocate for customer and dealership.

1997-1999 Department of Defense, US Army Camp Doha Kuwait

Accounting Technician

 Served as the senior voucher examiner in Accounts Payable Department for the US Army and all joint/foreign vendor support for the US Army Central Command.

 Audited and Processed accounts payable transactions in excess of $5 million monthly with 100% accuracy.

 Established the mandatory Electronic Funds Transfer program for vendor payments.

 Analyze quarterly joint reviews with resource management to adjust and liquidate current and prior year obligations and disbursements.

 Spearheaded the recently established receiving documents from the Directorate of Contracting.

 Supervised a team to maintain the standard operations of accounts payable department.

1993-1997 Clerk of Circuit Clerk Tampa, Florida

Lead Data Clerk

 Provided assistance and information to public, personnel and legal departments.

 Received clearance by the Clerk of Circuit Court to sign and verify legal documents.

 Verbally interacted with various legal departments to include, private attorney, judicial assistance and the whole judicial system.

 Performed within guidelines of the State of Florida law statutes.

 Maintained record reports on capitol crimes reported in Hillsborough County.

 Supervised and trained others in the collection, entry and distribution of data correspondence.

1991-1993 Casper McDonalds Tampa, Florida

Area Manager

 Developed and provided customer service to the public in a timely and satisfactory manner.

 Supervised and trained employees to McDonalds standards.

 Monitored and evaluated employees performance.

 Developed excellent leadership and team building skills.

Education 2006-Present St. Leo University Saint Leo, Florida

Business Administration and Management

1988-1990 Tampa Bay Technical Tampa, Florida

Accounting I and II

1999-2000 Info Center Camp Doha Kuwait

Completed A plus Certification Course for computer hardware.

References Available upon request

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