Customer Service Quality Assurance

Location:

Posted:

December 05, 2011

Mandy McCue

Howell, MI 48843

E-mail ********@*****.***

EDUCATION

Central Michigan University August 2005 – August 2011

Mt. Pleasant Michigan

•Major - Integrative Public Relations

•Minor - Advertising

•GPA – 3.1

WORK EXPERIENCE

Duncan Chiropractic Group June 2011 – Present

Howell, Michigan

•Experience Coordinator

•Developing marketing materials

•Planning and coordinating employee and patient events

•Posted job openings and conducted interviews

•Ensuring proper services and quality assurance

•Developing and maintaining brand image through social media accounts

•Community Relations

Max & Emily’s Eatery August 2006 – June 2011

Mt. Pleasant Michigan

•Trained, lead, and supervised staff members to ensure job satisfaction

•Developing and maintaining brand image through social media accounts

•Conceiving, planning, and directing the ‘Summer Concert Series’ Event

•Customer service

•Make weekly schedules

Backus Public Relations/Vision Mid-Michigan Volunteer August 2010 – December 2010

Mt. Pleasant Michigan

•Feature writer

•Graphic design work using Adobe InDesign and Photoshop CS 5

•Work with clients on social media promotion

ACTIVITIES

•Central Michigan University Cheerleading – 5 years / Captain - 2 years

•Member of American Advertising Federation – Promotions Committee

•Social Media Club – (Great Lakes Bay/Detroit)

•MYFF League Director