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Behavioral/Organizational Change Management

Danville, California, 94526, United States
November 05, 2008

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Danville, CA

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Garrett Gitchell

Work experience 2000 - present iClarity Danville, CA


Executive consultant for change initiatives for mergers, acquisitions, IPO’s and growth and communication strategy

 Consult to key executives and executive teams using behavioral change approach on change management, leadership, organizational issues and communications

 Act as strategic and implementation lead for mid to large size change initiatives

 Capacity to put together teams of uniquely specialized (communication, training, marketing, PR & Media) independent consultants for a range of change initiatives and situations

2008 - present Cisco (client) Milpitas, CA

Transformational Program Change Management

Executive consultant for transformational change management

 Retained consultant for mentoring, coaching and consulting of internal change management consultants and dual role program managers

 Design and implement CMO and PMO organization for 10 Billion dollar cross functional horizontal

 Redesign business process to include full end to end lifecycle behavioral and organizational change management

2007 - 2008 Chevron (client) San Ramon, CA

Change Management

External Change Agent and communications facilitator for the Global IT Organization ITIL Service Level Management initiative

 Behavioral change consultant for Global IT SLM process development

 Behavioral change modeling, Behavioral Change Plan and implementation, Communication plans, process improvement, training design and executive coaching and consulting

 Chevron CHDP for change, newSpace, team member for Global Service Desk process change to Remedy and SAP, team member for program level CMO

2006 - 2007 Deloitte Consulting San Francisco, CA

Senior Consultant

Member of Organization and Change group within Human Capital

 Performance management change initiative for 3 billion dollar company

Org Design, training module development, behavioral change, change readiness, stakeholder analysis, change implementation to support PeopleSoft implementation

 Software partnership change initiative for medical records

Org Design and Communications plan, change implementation

2004 Clorox (client) Oakland, CA

HROD Business Associate

 Created RFP for Learning Management System purchase and integration and online elearning option purchase to supplement Diamond Leadership Institute

 Project management of training room redesign

 Consultant for change initiative for content management system

 Designed, developed and implemented training module for Customer College for Sales functional training group

 SAP change assessment analysis for HR function

2003 - 2004 ENGEO Inc. (client) San Ramon, CA

Manager, Human Resources and Organizational Development

Senior HR executive responsible for management of all HR process streams and lead for change management growth and integration initiative

 Facilitated “summit” meetings for process solutions for multiple functions

 Implemented “concierge” approach for working with clients in the field

 Developed guidelines for addressing performance and management issues

 Created system for employee communication and message delivery

 Served as leadership coach to Executive Committee and mid level managers

 Responsible for full management of HR including benefits, succession planning, recruiting, skills measurement and communications internally

1997 – 2000 Decker/Provant San Francisco, CA

Senior Consultant

Executive consultant for change management and executive communications both internal and external

 Extensive communications work with executives pre and post IPO

 Trusted advisor to C suite executives for pivotal change initiatives

 Consulting work overseas including Malaysia, Singapore, Japan, Hong Kong, Canada and Mexico


1998 - 2001 University of San Francisco San Francisco, CA

M.S. Human Resource and Organizational Development

1979 - 1983 Loyola Marymount/Sacramento State Univ. CA

BA English and Communication Arts


Bay Area OD Network and IMC former Board Member

ASTD, IABC, NCHRA and NSA membership

Member of The Commonwealth Club and graduate of the San Ramon Valley Leadership Class of 2004

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