Retail Sales Customer Service
Resume:
Professional summary
Protective Services Officer with nearly a year of experience in maintaining safety and order, adept in handling various security situations with a calm and professional demeanor. Skilled in customer assistance and conflict resolution from previous retail roles, enhancing ability to interact positively with diverse populations. Leverages strong problem-solving skills and retail sales expertise to provide exceptional service and support in security environments. Employment history
Finish Line Retail Sales Associate Myrtle Beach, SC May 2021
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Helped customers by answering questions and locating merchandise.
• Initiated friendly conversation with customers to determine level of assistance required.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Followed company policies, rules and procedures to promote company goals and maintain safety. Amazon Amazon Warehouse Columbus, OH
• Prepared and completed warehouse orders for delivery or pickup according to schedule.
• Used pallet jacks to move items to and from warehouse locations.
• Moved large and bulky items manually or with pallet jacks or forklifts.
• Staged and sorted multiple types of products for loading.
• Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
• Preserved safe work environment by maintaining clean workstations and pallet area. Alliance Data Call Center Customer Service Representative Columbus, OH May 2018
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Travis Geiger
Security/Protective Services
3955 Nile Avenue, Groveport, United States, 43125
***********@*****.***
• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Handled escalated customer service concerns to preserve customer satisfaction and maintain long- term business relationships.
• Used available resources to provide efficient and accurate solutions for customer service requests. Jimmy Jazz Clothing Store Retail Sales Associate Columbus, OH
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Helped customers by answering questions and locating merchandise.
• Followed company policies, rules and procedures to promote company goals and maintain safety.
• Used product knowledge to suggest items to match client needs.
• Created price tags and merchandise signs for new items. Finish Line Retail Sales Associate Myrtle Beach, SC May 2021
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Helped customers by answering questions and locating merchandise.
• Initiated friendly conversation with customers to determine level of assistance required.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Followed company policies, rules and procedures to promote company goals and maintain safety. Amazon Amazon Warehouse Columbus, OH
• Prepared and completed warehouse orders for delivery or pickup according to schedule.
• Used pallet jacks to move items to and from warehouse locations.
• Moved large and bulky items manually or with pallet jacks or forklifts.
• Staged and sorted multiple types of products for loading.
• Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
• Preserved safe work environment by maintaining clean workstations and pallet area. Alliance Data Call Center Customer Service Representative Columbus, OH May 2018
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Handled escalated customer service concerns to preserve customer satisfaction and maintain long- term business relationships.
• Used available resources to provide efficient and accurate solutions for customer service requests. Jimmy Jazz Clothing Store Retail Sales Associate Columbus, OH
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Helped customers by answering questions and locating merchandise.
• Followed company policies, rules and procedures to promote company goals and maintain safety.
• Used product knowledge to suggest items to match client needs.
• Created price tags and merchandise signs for new items. Jimmy Jazz Clothing Store Retail Sales Associate Columbus, OH Mar 2017 - Oct 2017
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Helped customers by answering questions and locating merchandise.
• Followed company policies, rules and procedures to promote company goals and maintain safety.
• Used product knowledge to suggest items to match client needs.
• Created price tags and merchandise signs for new items. Nationwide Children’s Protective Services officer Columbus Sep 2023 - Jan 2024
Columbus City Schools Instructional Assistant Columbus Sep 2023 - Jan 2024
Education
Master of Arts Leadership Studies Marshall University Huntington, WV Jan 2024
Bachelor of Arts Sports Management Coastal Carolina University Conway, SC Jan 2023
Skills
Retail sales Money handling
[Type] brand promotions Customer assistance
Teamwork Sales expertise
Retail merchandising expertise Independent judgement Computer skills Problem resolution
Team management Security (Experienced)
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