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Project Manager Customer Service

Location:
Columbus, OH
Posted:
April 17, 2024

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Resume:

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Fodie Paul Oniel Kamara

**** ********* ****, ********, **** 43209, USA

Email: ad426u@r.postjobfree.com / ad426u@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/fodie-kamara-b08a9436/ Mobile Phone: +1-614-***-****

Organization Development Practitioner (ODP)

Project Development & Management Partnership Development & Management. Technical Training and Capacity Building. Policy Advocacy/Campaigns. Expense Reporting. Document & Database Management Partnership Building and Management. Customer Service Process Facilitation & Improvement Media Engagement and Relationship Management. Calendar Management Civil Society Development. Donor Reporting. Project Monitoring, Evaluation & Learning. Social Research. Correspondence Creation, Editing, and Tracking Operational Streamlining Meeting and Presentation Coordination.

HIGHLIGHTS OF SKILLS

Program Design & Management

Managed the day-to-day operations of nonprofit organizations to ensure efficiency and impact.

Drafted successful grant proposals to secure funding for important community projects.

Secured funding through successful grant writing efforts to support various projects and initiatives.

Organized and executed successful fundraising events to support important causes.

Advocated for marginalized populations by leading community initiatives and campaigns.

Managed budgeting activities to ensure effective allocation of resources and financial sustainability.

Coordinated project management tasks and successfully met deadlines and deliverables. Partnership Development & Management

Identified and established partnerships with local community organizations and leaders.

Collaborated with internal teams to align community initiatives with organization goals and values.

Collaborated with stakeholders to gather input, build consensus, and drive strategic decision-making.

Engaged with community members to build relationships, foster collaboration and promote participation in programs and events.

Administration & Finance Management

Analyzed data reports to extract key insights and trends relevant to organizational goals.

Utilized group dynamics principles to enhance team collaboration and performance.

Resolved conflicts within teams or between individuals to foster a positive work environment.

Collected bio-data & registered Internally Displaced Persons (IDPs) Refugees.

Coordinated all aspects of large-scale event planning, from venue selection to scheduling speakers.

Managed and motivated volunteers to ensure effective support for various projects and initiatives.

Implemented new systems/procedures to improve information management and workflow.

Regularly assisted in the resolution of day-to-day administrative and operational challenges across departments to improve operations.

Operational Streamlining

Facilitated capacity-building workshops to enhance skills and knowledge within teams.

Monitored and evaluated program effectiveness to drive continuous improvement and impact.

Delivered engaging training sessions on diverse topics to improve employee skills and knowledge.

Facilitated discussions and activities to promote effective communication and problem solving.

Conducted thorough monitoring and evaluation of program outcomes to ensure effectiveness and efficiency. 2

Developed strategic plans to guide organizational growth and achieve long-term objectives. Community Outreach

Managed outreach events by coordinating logistics and engaging participants.

Led advocacy campaigns to raise awareness, promote social change and influence policy decisions.

Advocated for marginalized populations by leading community initiatives and campaigns.

Engaged with the community through targeted outreach initiatives to increase awareness and participation. Technical

Proficient in Microsoft Office Suite, Adobe, Employee Database Management PROFESSIONAL EXPERIENCE

Grassroots Community Development Advocates – Sierra Leone (GraCDA-SL) 2020 – 2023 Executive Director

Drove strategic planning efforts to align organizational goals with community needs.

Evaluated program effectiveness to make data-driven decisions for improvement.

Implemented innovative fundraising strategies to increase revenue and support mission-driven work.

Planned and implemented community engagement events and initiatives to promote community cohesion and development.

University of Management and Technology (UNIMTECH), Freetown, Sierra Leone 2017 - Present Part-time Lecturer/Tutor (remote)

Taught and assisted over 3750 candidates prepare for the Bachelor of Arts (BA) in Community Development Studies, Higher Teachers Certificate (HTC), Ordinary National Diploma (OND) and Higher National Diploma (HND).

Taught and prepared candidates for the Bachelor of Arts (BA) in Community Development Studies in “Gender & Development”, “Fundamentals of Public Policy”, “National Development Policy”, “Project Planning & Management”, “Strategic Management”, “Decentralisation”, “Strategic Thinking”, “Voluntary Sector Management”, “Health Sector Management”, and “Policy Development & Advocacy”.

Serves as External Examiner for the Higher Teachers Certificate (HTC), Ordinary National Diploma (OND) and Higher National Diploma (HND) commissioned by the Teaching Service Commission (TSC). Marie Stopes Sierra Leone (MSSL) 2016 – 2020

Policy, Advocacy, Communications & External Relations (PACER) Manager

Identified and established partnerships with local community organizations and leaders.

Researched policy issues to provide informed recommendations and insights to decision-makers.

Created communication plans and effectively conveyed organizational messages to target audiences.

Developed advocacy strategies to advance the organization's mission and achieve policy objectives. IBIS Sierra Leone 2008 – 2016

Organization Development (OD) Programme Facilitator

Compiled detailed reports summarizing project progress and outcomes for key stakeholders.

Facilitated capacity-building workshops to enhance skills and knowledge within the team.

Implemented various OD frameworks to drive organizational change and development. CARE International in Sierra Leone 2000 – 2008

Community Outreach Officer

Established strong partnerships with local organizations to collaborate on community-based initiatives. 3

Designed and implemented new programs to address the needs of the community.

Engaged with community members to foster relationships and promote participation in programs and events. EDUCATION

University of Washington Global Health E-Learning, Certificate in “Policy Development & Advocacy in Global Health”. Institute of Public Administration & Management (IPAM), University of Sierra Leone (USL), Master of Development Management (MDM)

Njala University College (NUC), University of Sierra Leone (USL), Bachelor of Science in Education (B.Sc. Ed).



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