OBJECTIVE: To provide efficient and effective administrative support.
2007 Bernett Research Boston, MA.
•Screened participants for focus groups
•Cold calls required tact and not scripted
•Demonstrated ability to retain project specific requirements and recruit participants
2006 The Old Silk Route, Art Gallery Aberdeen, NC.
CUSTOMER SERVICE REPRESENTATIVE
•Processed online purchases and accounts payable
•Inventoried and replenished stock
•Communicated effectively with customers and ensured issues were resolved
•Maintained organization of gallery merchandise
2005 Beacon Hill Staffing Boston, MA.
•Assisted in catering and coordinating special events
•Inventoried and maintained office supplies
•Organized company informational packets
•Verified, revised, and arranged appointments, organized conferences/meetings
•Assisted with problem solving and resolved customer questions with necessary information
•Created, developed, and maintained documents to support departments
•Proven communication abilities both oral and written
2003-2004 Advantage Human Resources Boston, MA.
•Maintained billing records
•Maintained client database and improved tracking system of files
•Updated client’s files and typed contracts
•Drafted correspondence and maintained reference manuals
•Operated 20 incoming phone lines and directed calls appropriately
•Organized meetings and conference calls
•Managed financial database using excel spreadsheets
2000 U.S. Census Boston, MA.
•Responsible for organizing a number of projects simultaneously
•Supervised and trained a crew of 15-20 in the field and classroom
•Coordinated meetings with the main office and crew
•Conducted questionnaires and verified information
•Managed crew’s payroll and scheduled work
•Excellent organization and communication skills
•Ability to work independently with minimal supervision and consistently punctual
2000-2003 Student attended University of Massachusetts Boston, MA.
MILITARY: U. S. Navy, Honorable Discharge 1991-1994 Personnel Administrator
EDUCATION: University of Massachusetts Boston, MA. Labor Studies
Commonwealth College Virginia Beach, VA. Paralegal
Computer Skills Microsoft Office: Windows Operating Systems, MS Word, Outlook, Access, Adobe, Excel, and Type 55 wpm.