Customer Service Intervention Specialist
Resume:
***************@******.***
Hilliard, OH 43026
Skills
Implementation of intervention strategies
Transition planning
Emotional support
Behavior modification
Collaborative teamwork
Data collection and analysis
Continuous professional development
Crisis intervention strategies
Problem-solving skills
Multitasking strength
Education And Training
05/2011
Bachelor of Science:
Education of Developmentally Delayed Individuals
Ohio Dominican University
Columbus, OH
Certifications
Licensed as a Highly Qualified Intervention Specialist K-12 Mild to Moderate
Adult and Pediatric First Aid/CPR/AED
Trauma-Resilient Professional (TRP)
Heather Stringfield Summary
Highly motivated educator with desire to take on new challenges with all age groups. Strong work ethic, adaptability and exceptional interpersonal skills.
Experience
Intervention Specialists - Flex High School
Columbus, OH
01/2018 - Current
Conducts assessments, develops, and implements Individualized Education Plans for students with disabilities while maintaining accurate records of student progress.
Provides appropriate instruction to focus on areas such as behavior management, communication, social skills, and academic support.
Collaborates with teachers, administrators, parents, guardians, and students to ensure overall student success.
Creates a positive learning environment by implementing appropriate classroom management techniques.
Builds a trusting rapport through active communication and positive feedback.
Provide guidance to families regarding educational resources.
Utilizes technological tools to provide differentiated instruction and enhance student performance on state testing and overall academic performance.
Flex High School - Special Education Teacher (Remote)
Cleveland, OH
03/2021 - 12/2023
Imagine Great Western Academy - Special Education Teacher Mild to Moderate
Columbus, OH
07/2016 - 01/2018
Educational Services of Central Ohio - Substitute Teacher
Columbus, OH
09/2011 - 07/2016
Accomplishments
1. Boosted student test scores within one quarter through the implementation of a customized learning strategies tailored to student learning.
2. Increased student attendance rates by fostering a welcoming and engaging classroom environment.
3. Enhanced literacy rates for underperforming students through the implementation of targeted reading programs.
4. Actively engaged in professional development workshops and conferences to stay up to date with current teaching methodologies and trends, enhancing instructional strategies and student outcomes.
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