Barbara A. Bell
Luxemburg, WI 54217
Office Professional, with experience working with diverse groups of individuals providing telephone and customer service support. Strong ability to anticipate needs and detail oriented. Always resourceful, good listener, self-starter, team player, and fast learner. Computer skills include Windows XP/2000, Microsoft Word, Excel, Access and the Internet. Type 35wpm.
Answered a multi-line PBX switchboard, while assisting walk-in customers and handled phones for customer service taking messages.
Setup and maintained phone and voicemail system for 90 coworkers.
Served as company liaison with vending, phone, maintenance, delivery and temporary agencies.
Arranged for repairs and negotiated maintenance contracts.
Kept track of twelve managers schedules and meetings.
Resolved work-related issues for clients and coworkers in a thoughtful and appropriate way.
Created forms and documents in MS Word and proofread documents and brochures for sales and marketing departments.
Entered data into Excel and Access formats for the accounting and MIT departments.
Maintained and revised Filemaker data for marketing and customer service departments.
Ordered all office supplies and helped research and procure hard-to-find items.
Trained and supervised all part-time and temporary office staff.
Operated and maintained office machinery including switchboard, postage machines, fax and photocopiers.
Esthetician, Self-employed, Chicago, IL 2004-2007
Office Manager, Receptionist Powers Process Controls, Skokie, IL 1987-2002
Esthetician and Facialist; Pivot Point Academy, Evanston, IL, 2004
Bachelor of Arts in Psychology/Sociology Northeastern Illinois University, Chicago, IL
PAWS CHICAGO/ animal shelter