Customer Service Call Center
Resume:
Tina Long
(Colombus, OH availability to start ASAP)
Summary:
• Experienced Customer Service representative who is responsible for working with call center and highly experience in answering 50-60+ incoming/outgoing calls from a specific client and updating account status records and collection efforts.
• Managed large amounts of inbound and outbound calls in a timely manner and building sustainable relationships and engage customers by taking the extra mile.
• Responsible for keeping records of all conversations in our call center database in a comprehensible way, ringing up customers in a timely manner and guaranteeing a high level of customer service.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Expertise in maintaining good client relationships and answering inbound calls - file insurances claims to have repairs and replacements for damaged windshields fixed 7 scheduled appointments. Education:
• High School or equivalent, High School Diploma from Hilliard Davidson High School, Hilliard, OH – 1997 Experience:
Superior Ambulance Jun 2024 – Aug 2024
Call Taker
Responsibilities:
• Answered incoming calls and scheduled ambulances to take patients to and from doctors' appointments Schedule Lyft rides to and from doctors' appointments.
Epiq Dec 2023 – May 2024
Customer Service Representative
Responsibilities:
• Answering 50-60+ incoming/outgoing calls from a specific client.
• Following scripting and processing payments.
• Update account status records and collection efforts.
• Report on collection activity and accounts receivable status.
• Take actions to encourage timely debt payments.
• Process payments and refunds.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Manage large amounts of inbound and outbound calls in a timely manner.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way. Essilor Luxottica May 2023 – Aug 2023
Customer Service
Responsibilities:
• Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
• Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
• Implemented company processes to effectively resolve customer service issues.
• Used the RF gun to pick eyeglass lenses and contact lenses for online and store orders. ProLogistix Beauty counter Nov 2022 – May 2023
Customer Service
Responsibilities:
• Responsible for ringing up customers in a timely manner and guaranteeing a high level of customer service.
• Pick and pack carts that hold anywhere from 12 to 24 boxes for orders.
• Use RF guns to scan beauty products picked.
• Occasionally picking carts that had multiple items picks that were single item orders. Eldorado Scioto Downs Dec 2021 – Apr 2022
Customer Cashier
Responsibilities:
• Greeting patrons and helping with their needs when they came to the cage.
• Advising patrons of current events and activities going on in casino.
• Creating new player accounts updating & printing card.
• Validating slots vouchers and exchanging for money.
• Processing cash advances and electronic check cashing. Gap Aug 2021 – Nov 2021
Customer Service
Responsibilities:
• Greeting patrons and helping with their needs when they came to the cage.
• Advising patrons of current events and activities going on in casino.
• Creating new player accounts updating & printing card.
• Validating slots vouchers and exchanging for money.
• Processing cash advances and electronic check cashing, packing multiple items and single items orders.
• Induction placing items on the line that send items to sorter.
• Sorting items from sort bins into orders and giving to packers. XPO Logistics Jun 2019 – Nov 2021
Customer Service
Responsibilities:
• Confirming items in orders to their Invoice, printing labels and then packaging the orders and sending them to be shipping via conveyor belts.
• Pick - Finding items in warehouse for orders in the waves.
• Placing labels on items and sending packing via conveyor belts.
• Hospital worker short shipping -confirming items on the packed order to their invoices and then.
• Process the missing/short item to be removed from the invoice in computer system.
• Reprinting invoices and labels and repacking orders to ship out to customers.
• LPN Processor -Scanning loose items back into inventory and placing new UPC labels on items. Spartan Logistics May 2021 – Jul 2021
CSR Customer Service Representative
Responsibilities:
• Receptionist - answering phone, creating & returning emails, greeting guests, making morning calls, billing, payroll for temporary employees.
• Warehouse clerk checking drivers in & assigning dock position, billing out drivers, assigning employees, picking & loading assignments, maintaining daily schedules.
XPO Logistics Aug 2019 – May 2021
Warehouse Associate
Responsibilities:
• Worked many kinds of assignments.
• From pick/pack, filling orders, replenishment, stocking, measurement of products and production lines. McKesson Feb 2020 – May 2020
Associate Material Handler
Responsibilities:
• VA Department pick, pack, label and then palletize orders for liquid nutrients for feeding tubes to go to VA clients.
• Put away return merchandise.
• Tape together boxes and keep them stocked up for packer. Mast Global/Victorias Secret Nov 2019 – Dec 2019
Customer Service
Responsibilities:
• Picking - Using their "Jennifer" voice picking program to locate items in warehouse for orders in the waves.
• Placing picked items in correct totes then send totes to pack via conveyor belts. Safelite Auto Glass Jun 2019 – Jul 2019
Customer Service Associate
Responsibilities:
• Retail assistance and account help.
• Assistance in finding items online.
• Helping with returns and getting correct items sent out.
• Also escalating calls to supervisors when needed.
• Handled 30-40 calls a day Excel, word, and teams were used.
• Answer inbound calls - file insurances claims to have repairs and replacements for damaged windshields fixed 7 scheduled appointments.
Hollywood Casino Aug 2018 – Apr 2019
Customer Service
Responsibilities:
• Greeting patrons and helping with their needs when they came to the cage.
• Advising patrons of current events and activities going on in casino.
• Creating new player accounts updating & printing card.
• Counting casino chips and exchanging money.
• Validating slots vouchers and exchanging for money.
• Processing cash advances and electronic check cashing.
• Processing chips in poker cage.
• Performed customer service surveys.
Restoration Hardware Call Center Nov 2014 – Mar 2018 CSR Customer Service Representative
Responsibilities:
• Clients' relationship: Receiving inbound calls from Clients & Galleries.
• Placing & editing clients orders ranging from $1.00 - $50,000.00 +
• Coordinating merchandise deliveries with our partners' delivery agents.
• Design consultant explaining the product & offers my opinion at Client Request.
• Processing exchanges and returns on clients' orders ranging from $1.00 - $50,000.00 +
• Backend Support Helper: When the need arises processed WREF (refunds) and CCD callouts.
• Always available to provide feedback and answer questions from fellow peers.
• Well versed in many common computer programs used in business world - DOS, Word, Windows, Google, Email, Excel etc.
• Ability to understand & use RH operational systems (Sales Force, CW, Concierge, WIKI & Reston net).
• Served on Activity Committee in 2015.
CIRCLE K Oct 2011 – Sep 2014
Customer Service
Responsibilities:
• Helping customers with gas, lottery, Phone cards, Money Orders, loading prepaid credit cards and SNAP transactions.
• Cleaning, Stocking and ordering inventory.
• Managing Store: Daily Reports, Cash Control, Banking, Inventory Control, Payroll, Scheduling, Interviewing, Hiring, Training, Supervising, Motivating employees.
• Tobacco and Alcohol Control per State and Federal regulations.
• Helping customers with gas, lottery, Phone cards, Money Orders, loading prepaid credit cards and SNAP transactions.
• Cleaning, Stocking and ordering inventory.
• Helping Manager with Daily Reports, Cash Control, Banking, Inventory Control, Payroll.
• Acting Store Manager on weekends and when Store Manager was on vacation.
• Tobacco and Alcohol Control per State and Federal regulations.
Contact this candidate