Remote Clerk Typist with 10+ Years Admin Experience

KIMBERLY McNEAL

Lauderhill, FL ***** 954-***-**** ***.********@*****.***

Professional Summary

Resourceful Success Coach transitioning from a successful background in youth case management to office administration. Offers 10+ years of experience handling documentation, data entry, reporting, and client communications across education, nonprofit, and government environments. Recognized for analytical thinking, organizational precision, and the ability to streamline processes that improve efficiency and service delivery. Dedicated to supporting management teams through detail-oriented and proactive office support.

Core Skills

Administrative: Data entry (10-key), record management, correspondence, scheduling, filing systems

Analytical: Strong attention to detail, report generation, information gathering, data review, critical thinking, process improvement, compliance documentation

Technical: Microsoft Office (Word, Excel, Outlook, Share Point, Power Point and Access), database management, copier/scanner/fax operation

Customer Service: Exceptional client communication, adaptability, problem-solving, efficiency, professional phone and email etiquette

Organizational: Time management, accuracy, prioritization, confidentiality

Professional Experience

Crockett Foundation – Fort Lauderdale, FL

Success Coach / Case Manager Nov 2022 – March 2026

• Developed and implemented 35 individualized case management plans to address youth needs and goals.

• Guided families in navigating housing, legal, and public service systems to access vital

community resources.

• Monitored and evaluated client progress, providing crisis intervention and continuous support.

• Facilitated group and individual sessions to promote positive behavior and social-emotional growth.

• Support participants with varying abilities, ensuring their individual needs are met.

• Helped manage behavior of participants with varying abilities using positive reinforcement and guidance techniques.

• Represented organization at community events, leadership, and encouragement to youth participants to support goal achievements and implementation of behavior management strategies for students with or without disabilities.

Lanier James Education Center – Fort Lauderdale, FL

Campus Monitor (Security & Student Support) Oct 2019 – Nov 2022

• Ensured student safety by monitoring school entry points, hallways, cafeterias, and worked with students with or without emotional and behavioral disabilities.

• Conducted daily student safety checks and supported discipline and behavior management processes.

• Served as a trusted adult presence, promoting a positive and secure learning environment.

Northside Elementary School – Fort Lauderdale, FL

Substitute Teacher Nov 2018 – Oct 2019

• Delivered lesson plans and maintained academic engagement in classrooms and small groups.

• Supported students’ academic and behavioral development while ensuring adherence to school policies for students with or without disabilities.

• Collaborated with staff to prepare students for standardized assessments.

Renaissance Charter School of Coral Springs – Coral Springs, FL

Aftercare Counselor Nov 2013 – Dec 2018

• Supervised aftercare students and provided homework assistance and enrichment activities.

• Processed 150+ enrollment applications and managed parent communications and payment transactions.

• Promoted a safe, structured, inclusive after-school environment and assist with implementation of IEP's and behavioral plans.

Broward County Public Schools – Food & Nutrition Services

Customer Service Representative / Clerical Worker Aug 2013 – Nov 2018

• Reviewed and Processed 100+ applications daily for free and reduced lunch programs for district families.

• Handled high-volume customer inquiries with professionalism and accuracy.

• Verified eligibility and assisted applicants with compliance and documentation.

MCS Construction Company – Fort Lauderdale, FL

Office Assistant Jan 2013 – Dec 2013

• Provided administrative support, including answering phones, preparing invoices, and

managing supplies.

• Handled bookkeeping, deposits, and office correspondence.

Education

• University of Phoenix – Phoenix, AZ Associate of Science, Health Information Management

(Concentration in EHR), Feb 2017

• ATI Career Training Center – Fort Lauderdale, FL Phlebotomy & Medical Administrative Assistant, Mar 2015

• Broward College – Coconut Creek, FL Early Childhood Education Coursework, Mar 2007

Certifications

CPR/BLS Certified, Notary Signing Agent, Facilitator, Human Resources: Employee Onboarding & Motivation, Fundamentals of Human Resources, and HIPAA Compliance

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