IT Support Specialist for Remote Roles

Daiquel Denis

Dorchester, MA ***** • 617-***-**** • ************@*****.***

IT SUPPORT PROFESSIONAL

Adaptable professional with a diverse background in patient support, public relations, logistics, and property management. Adept at coordinating administrative tasks, ensuring compliance, and delivering exceptional service in fast-paced environments. Strong technical proficiency with systems for patient account management and data organization, as well as an ability to handle complex processes with efficiency and accuracy. Seeking to transition into an IT role, with a focus on utilizing technical skills such as data analysis, system management, and process optimization to drive improvements. Passionate about enhancing business operations through technology and eager to contribute to an innovative IT team.

Skills & Core Competencies

Customer Relations Trouble Shooting Technical Support Material Handling

Event Planning Google Suite Quality Assurance Inventory Control

AI Fundamentals Administrative Support Office 365 Cloud Computing

Data Analysis CRM Systems Logistics Active Directory EXPERIENCE

May - 2022 - PRESENT

Cambridge Health Alliance, - Patient Support Specialist

● Provide administrative support for patient services, ensuring registration, billing, and referral processes

● Update and organize patient accounts and records to ensure accuracy and compliance with standards

● Coordinate insurance coverage and authorization, ensuring documentation and provider communication

● Assist patients with inquiries, navigating processes, and addressing concerns in a compassionate manner September 2023 - March 2024

William Joyner Institute, - Public Relations Specialist

● Contributed to shaping the organization’s public image by developing media releases and programs

● Supported the creation of strategic communications to enhance public perception and engagement

● Assisted in research initiatives for the Honor a Veteran program, gathering and analyzing information

● Collaborated on efforts to highlight veterans' stories and strengthen community recognition April 2020 - March 2021

Unite States Army National Guard, - Covid Response Support Capitol Response

● Packaged and delivered food vital supplies to communities in need across MA during the pandemic

● Coordinated logistics for the distribution of essential items to affected areas

● Assisted local law enforcement with security operations at the national capitol

● Provided 360-degree security to safeguard key government locations February 2016 - November 2018

Arcadia Management, - Property Manager

● Delivered property management and security services to residential properties

● Inspected residential properties for compliance with safety and quality standards

● Coordinated vendor services and maintenance requests to ensure timely resolution of issues

● Addressed tenant concerns and facilitated communication between residents and property ownership EDUCATION

Information Technology Security Administrator: My Computer Career Graduation: 3/2025 Certifications: Microsoft Azure Fundamentals (AZ-900)

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