Customer Service Leader with Entrepreneurial Drive
Resume:
Ana Caro-Cummings
Cover Letter
Buford, GA *****
***************************@*****.***
To obtain the position currently being recruited for, which will offer a variety of challenges and responsibilities where my abilities, skills and education,can be fully utilized. My Cell number is 470-***-**** and I can be reached daily from 7am to 10:30pm. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Founder and CEO
ACCE INTL - Atlanta, GA
August 2008 to Present
As the CEO,I would review regular reports from the Office Manager of each office and approve most large expenditures, such as hiring a new employee or replacing a location’s heating and air conditioning systems. As the CEO, I would choose the best applicants for interviews with the Office Manager. I have also directed advertising and social media campaigns, held sales or special events to attract customers, and attended industry or networking events. In this position,I am known to be charismatic, persuasive, organized, and professional. I've worked with a variety of people, making important business decisions, and adapting quickly to changing conditions and unexpected obstacles. Some of the top skills and qualifications I possess are as follows:
• Outstanding customer service skills
• Excellent written and verbal communication skills, including the ability to make presentations and write reports
• Exceptional organization and time management skills
• Extensive understanding of the products or services the business sells and their industry
• Understanding of how to set up strict budgeting and basic math
• Knowledge of local laws and regulations that apply to the company all direction and administration of programs, products, and services provided by the Organization I'm working with, including the Company's financial performance, credit quality, business development, operations, regulatory compliance, and risk management. Doctor of Chiropractic
Jonesboro Chiropractic Clinic - Jonesboro, GA
July 2000 to December 2012
• Responsible for all aspects of the clinical experience and patient care. Respond to telephone and face- to-face inquiries seeking Chiropractic care or information about Chiropractic related services. Facilitate potential patients to optimal level of care or resources. Directs the verification of insurance benefits within a 24 hour time frame for all new or incoming patients received during regular business hours. Conducts initial physical exams/assessments and x-rays to determine the extent and scope of needed Chiropractic care. Provide spinal manipulation and handle necessary muscular-skeletal needs of both sports injured patients and those attempting to achieve natural health and healing benefits of Chiropractic.
• Alleviate pain in elderly(Geriatric) and very young(pediatric) patients thru spinal adjustments.
• Assist the industrial accident injured in regaining strength and stamina.
• Provide information for insurance companies, workman's compensation, and third party billing procedures.
• Directs the daily accounting, payroll, hiring of new staff and physicians(when needed), 2nd opinions on all x-rays and physical assessments, and meeting with health care representatives.
• Directs weekly staff meetings and conducts weekly lay lectures for new patient education.
• .
Adolescent Counselor
Inner Harbour Hospital ( Rockmart/Douglasville Campus) - Douglasville, GA February 1995 to June 1999
Group Co- Facilitator
Inner Harbor Hospital - Rockmart Campus
Rockmart, Ga.
• Developed, promoted and facilitated this self help modeled group.
• Connected parents with services and resources in their area that would assist them in dealing with their child's behavioral problems.
• Provided options, referrals to various resources, and community agencies with support for parents Loan Officer/Mortgage Counselor
Strategic Mortgage Company - Alpharetta, GA
• Review, process, close and administer loan proposals.
• Interview applicants and request specified information for loan applications.
• Analyze applicant financial status, credit, and property evaluation to determine feasibility of granting loan and submit application to credit analyst(processor) for verification and recommendations.
• Correspond with and interview applicants or creditors to resolve questions regarding application information.
• Ensure loan agreements are complete and accurate according to policy.
• Maintain database and monitor performance of loans.
• Analyze potential loan markets to develop prospects for future loans Teacher 7th Grade Special Education
* Proctored examinations and graded student final examinations.
• Connected parents with services and resources in their area that would assist them in dealing with their child's emotional, physical and behavioral problems.
• Preparation of lesson plans, assesses academic needs of students and provides instruction in 6 different subject areas, to include math(pre-algebra), social studies, language arts, reading, science and literacy.
• Direct parent-teacher IEP(individual educational plan) meetings for each child under my case management.
• Promote parental involvement in the special education program and services thru one on one counseling sessions on a as needed basis.
• Work with parents, students and staff to meet the needs of the students with mild to moderate disabilities and, to help them receive the special educational services in a middle school setting. Customer Account Manager
American Express Banking Facility - Karlsruhe, DE
Germany
• Responsible for customer satisfaction. Maintained customer accounts internally and externally.
• Responsible for account acquisition, account retention and account penetration of a portfolio of customers and prospects.
Developed and built consultative relationships with existing and future accounts. Established business plans;developed customer strategies, set expectations and goals through a planning process that included itineraries, call reports, and target account management.
• Responsible for opening and closing customer accounts on a as needed basis.
• Document customer contact(by phone or in person), and customer calls or related information on a customer contact form, then entered data for each contact.
• Extensive use of windows applications for data tracking and input for customer files.
• Strong computer skills in Microsoft Word
• Well developed skills in prioritizing, organization, decision making, time management, and verbal/ written communication skills.
Education
Master's degree in Public Health
University of Phoenix-Online Campus
January 2022 to Present
Doctorate of Chiropractic in Chiropractic
Life University - Marietta, GA
June 1996 to December 2000
Bachelor of Arts in Psychology
Columbia College - Columbia, SC
June 1992 to June 1996
Skills
• Excellent personal motivation with a proven ability to build and work collaboratively in a strong team concept environment, and independently.
• Focused, versatile, dependable, multi-task oriented, flexible, positive, emotionally stable, able to adapt effectively to challenging and emergency situations.
• Well developed skills in prioritizing, organization, decision making, time management, and verbal/ written communication skills.
• Strong interpersonal skills resulting in exceptional rapport with people. Proven success in initiating, promoting and maintaining strong interpersonal relations. Able to deal courteously, professionally and tactfully with the general public in a variety of circumstances.
• Qualified in Industrial First-Aid Level II application and care.
• Excellent analytical skills with the ability to analyze situations accurately and effectively.
• Strong computer skills in Microsoft Word 6.0, and SPSS for Windows.
• Math
• Geometry
• Experience Working With Students
• Special Education
• Research
• Algebra
• Loan Officer Experience
• Credit Analysis
• Medical Imaging
• Teaching
• Microsoft Outlook
• Administrative Experience
• Curriculum Development
• Communication skills
• Customer service
• Microsoft Excel
• Business management
• Strategic planning
• Senior leadership
• Business development
• Leadership
• Supervising experience
• Financial management
• Management
• CAC ll (Less than 1 year)
Certifications and Licenses
driver's license
Chiropractic License
NMLS
MLO
Assessments
Case management & social work — Proficient
July 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Teamwork: Interpersonal skills — Proficient
July 2021
Responding to challenging team situations at work
Full results: Proficient
Work motivation — Completed
October 2021
Level of motivation and discipline applied toward work Full results: Completed
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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