Security Supervisor Captain - Leadership & Operations
Resume:
Enjess Jacobs
******.**@*****.***
**** **** ***** ** *** Orleans,La 70114
Objective
To secure a leadership position as a Supervisor within a reputable organization, where I can apply my extensive supervisory, security, and dispatching experience. I aim to leverage my technical proficiency, strong organizational skills, and expertise in various security systems and administrative programs to enhance operational efficiency, ensure safety, and support the overall success of the facility.
Sunstates Security Site Supervisor Captain 06/23-current
Job Duties:
Supervised and directed security personnel, overseeing schedules, assignments, and daily workflow to ensure smooth operations.
Conducted interviews, hiring, onboarding, and training of new security staff to maintain a highly capable and professional team.
Monitored CCTV and security systems, performed routine patrols, and responded promptly to incidents, emergencies, and potential security breaches.
Collaborated with on-site management and staff, providing security expertise, addressing concerns, and participating in staff and community meetings.
Ensured all team members met required training, certifications, and screening standards.
Maintained accurate daily logs and reports of security-related incidents, activities, and investigations.
Oversaw and coordinated truck deliveries and pick-ups, ensuring secure and efficient operations.
Heritage Trail Correctional Facility Corrections Officer 10/21-04/23
Job Duties:
Scanned, organized, logged, and maintained inmate records and classification files to ensure accurate documentation and compliance with facility standards.
Retrieved and prepared medical and legal files for inmate transport, ensuring secure handling and timely delivery.
Processed released inmate packets, delivering them to the warehouse for secure storage and proper chain-of-custody documentation.
Monitored and supervised inmate activities, enforcing facility rules, regulations, and safety protocols.
Responded to security concerns, de-escalated conflicts, and maintained order to ensure the safety of staff, inmates, and visitors.
Assisted in the intake, movement, and classification of inmates, providing administrative support to correctional staff and management.
Conducting all supervision lawfully, safely and securely Searching for contraband, restraining, and escorting, Perform security checks for inmates, staff and visitors.
Supervised and managed incarcerated individuals and kept count.
PLS Check Cashing Manager 11/2014-09/2021
Job Duties:
Ensure all transactions are completed in compliance with federal, state, and local regulations.
Performing complete and detailed reviews of the store on a frequent and consistent basis to determine that the store is operating in accordance with all company policies and procedures.
Logging and documenting to make weekly reports for the management team.
●Maintaining a safe, organized, and clean environment.
●Managing 8-10 employees
●Control labor hours while creating schedules based on store needs, handling cash transactions and store audits.
Express Scripts Eligibility Associate 10/2012-10/2014
Job Duties:
Performed outbound calls to verify patient insurance coverage, eligibility, and benefits in compliance with HIPAA regulations.
Researched, analyzed, and accurately documented benefit information in the company database to support claims processing and case resolution.
Reviewed and approved overrides for prior authorizations for the CEM Team, ensuring members received timely access to care and services.
Processed and adjudicated insurance claims, verifying accuracy, completeness, and compliance with payer and regulatory requirements.
Collaborated with internal teams, providers, and insurance carriers to resolve benefit discrepancies and support seamless member services.
Education
Kaplan College Indianapolis, IN Associate Degree 06/2010
Sarah T. Reed High New Orleans, LA High School Diploma 05/2001
References Available upon Request
Contact this candidate