Operations Leader: Logistics, Tech Support & Sales Expert

Robert Vincent Malyon

March **** - Present

September 2023 - January 2025

Alberton, Gauteng.

+27-72-180-**** ********@*****.***

Highly organised and versatile Operations Manager with over 15 years of comprehensive experience spanning retail, logistics, technical field services, and security. Proven expertise in stores management, stock control, technical support, and team supervision. Known for a meticulous approach, strong attention to detail, and a focus on process efficiency. Currently seeking a demanding operational, technical, or supervisory role where exceptional organisational skills and a proactive approach to problem-solving are valued. Management & Operations

Operational Management & Oversight

Team Supervision & Training

Daily Financial Administration

Process Efficiency & Compliance

Logistics & Inventory

Full-Cycle Stock Control (FIFO)

Warehouse Receiving & Dispatch

Courier Manifesting & Scheduling

Purchase Order Generation (PO)

Technical & Support

Technical Field Service & Repairs

Gate & Garage Automation

In-depth Product Demonstrations

Client Relations & Conflict Resolution

Malston Security

Security Advisor (Sales, technical support and installations) Acts as a Technical Field Advisor, specialising in the installation, maintenance, and repair of security products, including gate/garage automation, and intercom systems. Provides expert telephonic and on-site technical support, troubleshooting complex system issues and advising clients on optimal security solutions.

Drove revenue through selling and upselling various security products, creating detailed quotations, and following up on payments.

Skilled in both field and factory work, including programming remotes and removing motors for workshop repairs.

G-Season (Movies @ Goldreef City Casino)

Cinema Manager

Managed all operational aspects of the cinema facility, including opening/closing procedures, financial administration, and maintenance oversight.

Controlled high-value inventory by executing weekly and monthly stock takes, generating purchase orders, and implementing a First-In, First-Out (FIFO) system to minimise stock loss. Handled daily financial reporting, including banking reconciliation and reporting on concession and movie revenue figures to senior management.

Served as the lead Projectionist, responsible for the secure ingest of digital movie content via hard drives, creating playlists, and ensuring timely screening across all theatres. Professional Profile

Core Competencies

Professional Experience

September 2020 - August 2023

July 2019 - March 2020

August 2008 - July 2019

2019

ACDirect

Stores Manager (Stores receiving and dispatch, Logistics) Streamlined high-volume dispatch operations by overseeing the complete cycle: generating picking slips, verifying stock, printing courier labels, and manifesting shipments for reliable dispatch. Managed all aspects of stores receiving, meticulously processing incoming stock from suppliers and maintaining the accuracy of the back-order list.

Managed client communication for all deliveries and collections, providing updates telephonically and via email, significantly improving client satisfaction with logistics tracking. Maintained strict inventory control by scheduling and completing regular stock takes and accurately capturing all transactions on systems, including Sage Evolution/Pastel. Coroma Doors

Senior Technician (Factory and Product support)

Led on-site and factory technical support for gate and garage door motors, handling repairs, testing, and system programming.

Collaborated directly with the sales department, providing technical specifications, product support, and assisting with job card management.

ET Systems/Nice Hansa

Product Support Supervisor/Internal Sales

Supervised the Repairs Centre (Nov 2017 – Jul 2019), managing the full repair process from booking-in to quoting, invoicing, and ensuring efficient turnaround times. Provided technical training on products to both internal staff and clients. Handled Internal Sales (Aug 2008 – Nov 2017), including processing quotes/invoices, managing cash-ups, and actively calling clients to generate sales and meet monthly targets. ERP/Accounting Software: SYSPRO (Very Good), Sage Evolution / Pastel (Basic to Intermediate) MS Office Suite: Excel, Word, Outlook (Intermediate to Very Good) Specific Systems: Digital TMS (Theatre Management System), Dispatch My Order, Evolink Marais Viljoen

Matric

12

Sales Consultant, TRI-BPT (Jan 2007 – May 2008): Managed external sales route, serviced existing clients, and consistently achieved monthly sales targets.

Manager, Fisherman’s Haven (Jul 2005 – Feb 2006): Supervised kitchen staff, managed stock ordering/take, and handled daily financial cash-ups and banking.

References: Available upon request.

Technical Skills

Education

Early Career Summary

Reference

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