Customer Service General Manager
Resume:
STACEY LINSTER
Winston Salem, NC 27106
️ *************@*****.***
Professional Summary
Dynamic and results-driven Management Professional with over 25 years of progressive leadership experience across multiple industries including hospitality, construction, retail, and customer service. Proven expertise in team development, operational strategy, and client satisfaction. Highly adaptable and open to opportunities that involve travel, relocation, or remote leadership.
Core Competencies
Operations & Project Management • Strategic Planning & Budget Oversight • Leadership & Staff Development • Customer Relationship Management • Contract Negotiation & Compliance • Human Resources & Team Building • Floral & Event Design • Conflict Resolution & Problem Solving • Remote & Cross-Functional Team Leadership • Scheduling & Resource Allocation
Professional Experience
K9 INSTALLS INC. — Owner
Winston-Salem, NC · 2022 – Present
• Manage all aspects of residential and commercial construction projects.
• Oversee subcontractors, budgets, client relationships, and inspections.
• Maintain compliance with state and federal contracting regulations.
Gun ILS Investments — General Manager
Winston-Salem, NC · 2018 – 2023
• Led multi-departmental hotel operations, including hospitality, housekeeping, dining, and administration.
• Directed performance reports, budgets, occupancy rates, and revenue analysis.
• Elevated guest satisfaction and team productivity through operational refinements.
Quality Inn by Ft. Bragg — Assistant General Manager
Fayetteville, NC · May 2023 – July 2025
• Assisted the General Manager in daily hotel operations, ensuring compliance with company standards and policies.
• Supervised front desk, housekeeping, and maintenance teams to maintain high levels of guest satisfaction.
• Monitored financial performance, occupancy rates, and revenue goals, assisting in budget preparation and forecasting.
• Handled guest concerns, escalations, and conflict resolution with professionalism and efficiency.
• Implemented training programs to improve staff performance, morale, and service quality.
• Ensured compliance with health, safety, and regulatory requirements within hotel operations.
• Coordinated with vendors, contractors, and local businesses to support hotel operations and marketing initiatives.
Native Florals — Floral Merchandiser Manager
NC (Various Locations) · 2014 – 2018
• Managed in-store floral merchandising, inventory, and customer service.
• Created eye-catching displays while maintaining product quality and freshness.
SBC Solutions, LLC — Vice President of Operations
Remote & On-site · 2006 – 2015
• Oversaw nationwide sales and operational functions.
• Designed and delivered team training programs to increase conversions.
• Streamlined lead distribution and process efficiency.
Pepsi Bottling Company — Customer Service II
Winston-Salem, NC · 2004 – 2006
• Managed complex customer inquiries and account updates.
• Analyzed customer feedback to recommend service enhancements.
Roadway Express — Dock Supervisor
Winston-Salem, NC · 2002 – 2004
• Supervised inbound and outbound freight operations.
• Ensured accurate shipping documentation, scheduling, and safety compliance.
Sears Home Improvements — Contracting Executive
Winston-Salem, NC · 1997 – 2002
• Launched and led a nationwide home repair contracting program.
• Trained and supported team to cover every U.S. zip code efficiently.
Regis Corporation — Salon Manager / Master Stylist
Winston-Salem, NC · 1991 – 1997
• Managed full salon operations, personnel, revenue tracking, and customer retention.
• Delivered premium hair services and mentored junior stylists.
Lil’ Red Extravagants / Lil’ Red Florals — Owner / Floral Designer & Event Coordinator
Winston-Salem, NC · 1991 – Present
• Plan and execute weddings, corporate functions, and special events.
• Provide customized floral designs and maintain client satisfaction.
Education
Wyndham University · Fayetteville Technical Community College · Penn Foster College · New Horizon Computer Training Center · Tidewater Community College · Carolina Beauty College / Dudley Cosmetology University
Certifications & Licenses
NC General Contractor License (2022) • NC Auto Dealer License (2023) • Floral Design Certification (2016) • PHR, SPHR, GPHR • CPR Certified • MWBE/HUB/SWOB Certified • Good Faith Effort Certificate – Winston-Salem (2022)
Community Involvement
American Cancer Society · North Forsyth High School · Sweet Holy Spirit Cathedral · Culture Worship Center · Gene Banks Basketball League · Bethesda Homeless Shelter
Stacey Linster
4205 Lindsey Ln.
Winston Salem, NC 27106
️ *************@*****.***
Attention: Hiring Manager
Dear Hiring Manager,
I am writing to express my sincere interest in a management position within your organization. With over 25 years of cross-industry leadership experience, including hospitality, construction, customer service, and operations—I am prepared to bring vision, structure, and results-driven strategies to your team.
My professional journey includes overseeing large-scale hotel operations, launching and running successful small businesses, and leading customer-focused initiatives across diverse markets. I’ve developed and executed training programs, directed cross-functional teams, and managed multimillion-dollar budgets, all while maintaining strong client relationships and meeting high-performance goals.
What sets me apart is my adaptability and leadership versatility. Whether managing remote teams, traveling for multi-site operations, or relocating to take on a new challenge, I bring resilience, resourcefulness, and a passion for results.
My certifications in Human Resources (PHR, SPHR, GPHR), Floral Design, and General Contracting reflect the wide range of skills I bring to any organization. I would welcome the opportunity to contribute to your team’s success and would be happy to discuss how I can be an asset to your company.
Please feel free to contact me at 743-***-**** or via email at *************@*****.***. I look forward to the possibility of connecting.
Sincerely,
Stacey Linster
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