Customer Service & Remote Support Specialist

Normeasha Malone

Columbus, OH

380-***-**** *********.**@*****.***

Professional Summary

Customer service professional with 12+ years of experience in call centers and 5+ years of remote work. Skilled in customer support, problem resolution, data entry, multitasking, and handling high-volume calls. Recognized for excellent communication, leadership, and building positive customer relationships.

Core Skills

• Customer Service

• Data Entry

• Multiline Phones

• Complaint Resolution

• Microsoft Word, Excel, Outlook

• Remote Work

• Team Training

• Communication

• Time Management

Professional Experience

Customer Service Representative ResultsCX (Remote)

Nov 2024 – Feb 2026

Handled inbound and outbound customer calls.

Updated customer contact information.

Assisted shareholders with voting processes.

Maintained accurate records while meeting productivity goals.

Customer Service Representative Discover

Oct 2020 – Mar 2024

Managed a high volume of customer inquiries.

Resolved billing and account issues.

Mentored new team members.

Consistently met quality and performance goals.

Floor Lead / Customer Service Representative Teleperformance

Sep 2017 – May 2019

Handled escalated calls, email, and chat support.

Trained and coached new employees.

Supported daily team operations.

Customer Service Representative JCPenney

Aug 2016 – Jul 2017

Processed customer orders and billing inquiries.

Provided excellent customer service.

General Laborer (Part-Time) Toys R Us

Jun 2016 – Dec 2016

Inventory, shipping, packing, and customer assistance.

Customer Service/Account Representative iQor

Jun 2015 – Apr 2016

Resolved billing concerns, processed payments, and handled service requests.

Collection Agent GC Services

Jul 2013 – Nov 2015

Collected payments, established payment plans, and maintained documentation.

Customer Service Representative Full Measure Investment

May 2012 – Feb 2014

Resolved customer concerns and coordinated with internal departments.

Education

High School Diploma

High School Central

College of Columbus – Real Estate Coursework

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