Senior Dynamics 365 Developer CRM Software Engineer Salesforce

Christopher Richard Bentson

Senior Software Engineer

***************@*******.*** +1-872-***-**** Cypress, TX US Citizen https://www.linkedin.com/in/christopher-richard-benton-777034377 Professional Summary

Senior Software Engineer with 9+ years of experience designing, developing, and implementing enterprise CRM solutions across federal and private sectors. Proven expertise in Dynamics 365 (Customer Service, Sales, and Dataverse), Power Platform, and Azure services. Adept at leading technical design discussions, mentoring junior developers, and delivering secure, scalable CRM solutions. Skilled in integrations, process automation, and DevOps practices, with a strong background in Agile/Scrum delivery. Recognized for driving efficiency, ensuring compliance, and aligning technical solutions with business objectives. Core Skills

● Dynamics 365: Customer Service, Sales, Dataverse, Power Apps, Power Automate

● Development: C#, .NET, JavaScript, TypeScript, Plugins, Workflows, Custom APIs

● Integrations: Dynamics APIs, Web Services, Azure Logic Apps, Azure Functions, ETL (SSIS/KingswaySoft)

● Cloud & DevOps: Azure, Azure DevOps (CI/CD), GitHub, Docker (basic)

● Data & Reporting: SQL Server, Power BI, ETL Migration, Data Modeling

● Methodologies: Agile/Scrum, SDLC, UAT, Test Automation, Mentorship Work Experience

Senior CRM Software Engineer 11/2019 – 06/2025

Pipedrive New York, NY Remote

● Lead design and development of Dynamics 365 Customer Service solutions, including customization of entities, forms, business rules, and automation workflows.

● Architected and deployed integrations between Dynamics 365 and enterprise systems using APIs, Azure Logic Apps, and Functions.

● Directed migration of legacy CRM data into Dataverse using ETL tools, ensuring high data quality and compliance with federal standards.

● Mentored a team of junior developers, providing code reviews, best practice guidance, and technical troubleshooting support.

● Collaborated with business stakeholders, product owners, and cross-functional teams to ensure alignment of technical solutions with business requirements.

● Managed deployments via Azure DevOps pipelines and optimized system performance for high-volume users. Key Achievements:

● Successfully delivered a $2M CRM modernization project, reducing case resolution time by 35%.

● Implemented automated case routing and escalation, improving customer service SLAs by 25%.

● Recognized by client leadership for ensuring system compliance and security under federal audit requirements. Software Engineer 06/2016 – 10/2019

Bitrix24 Alexandria, VA Remote

● Designed and developed enterprise applications using .NET, C#, and SQL Server.

● Developed and customized Dynamics 365 modules to improve customer service and sales operations.

● Integrated CRM with external ERP and HR systems via REST APIs and SSIS packages.

● Automated workflows and approval processes using Power Automate, improving operational efficiency.

● Participated in Agile ceremonies, sprint planning, and requirement workshops. Key Achievements:

● Reduced manual data entry by 40% through successful API integrations.

● Introduced DevOps practices that cut deployment time by 50%. Education

Bachelor of Science (BS), Computer Science 05/2012 – 05/2016 The University of Texas at Austin Austin, TX, United States Relevant coursework: Data Structures and Algorithms, Operating Systems, Database Systems, Software Engineering, Computer Networks, Web Development, Computer Architecture

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