Seasoned Retail Operations and Caregiver Professional

ELISHA COUCH

**************@*****.*** 205-***-**** Birmingham, AL 35215

PROFESSIONAL SUMMARY

I have many skills. I started working very young.

I have a very extensive background. It all really depends on the job at hand.

SKILLS

POS Transactions

Customer Service

Finance and Accounting Oversight

Health and Safety Procedures

Originality and Creativity

Verbal and Written Communication

Issue Resolution

Payment Processing

Attention to Detail

Store Opening and Closing

Department Oversight

Staff Coaching and Training

Cash Handling and Reconciliation

Staff Training

Till Counting

Customer Loyalty

Sales Tracking

Investigating Problems

Hiring and Onboarding

Scheduling and Time-Tracking

Inventory Accuracy

Merchandise Promotion and Display

Recruitment and Training

Human Resources Oversight

Positive Reinforcement

Safety Issues Monitoring

Reporting and Performance Analysis

Retail Operations

Mathematical Calculation and Reasoning

Delegation and Supervision

Financial Recordkeeping

Flexible Work Schedule

Sales Promotion

Policy Enforcement

Shift Scheduling

Inventory Control Processes

Safety Procedures

Team Leadership

Maintaining Clean Work Areas

WORK HISTORY

Caregiver Mary Hughes - Birmingham, AL 04/1995 - 01/2013

Assisted with dressing guidance, grooming, meal preparation and medication reminders.

Assisted clients with daily living needs to maintain self-esteem and general wellness.

Built strong relationships with clients to deliver emotional support and companionship.

Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.

Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.

Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Assisted patients with self-administered medications.

Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Transported individuals to events and activities, medical appointments and shopping trips.

Provided transportation to doctor's appointments, grocery stores, salons and barbershops.

Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.

Recognized and reported abnormalities or changes in patients' health status to case manager.

Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.

Determined specific needs and provided most appropriate level of services for patient well-being.

Documented residents' mental status, sleep and eating patterns in medical record books.

Entertained, conversed and read aloud to keep patients mentally alert.

Shopped for groceries regularly in order to keep house stocked with necessities.

Helped clients manage money, pay bills and shop for groceries or personal items.

Conferred with supervisor to discuss patient condition and medical care.

Used [Software] and [Software] to maintain records of services performed and apparent condition of patients.

Banquet Captain Mcwayne Center - Birmingham, AL 01/1999 - 03/2000

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Supervised and mentored kitchen and serving staff.

Oversaw timeliness and quality of food delivery at high-volume events.

Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.

Set schedules for [Number] staff by planning and designating shifts and hours.

Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.

Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.

Integrated service and team management strategies to boost business profits.

Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.

Limited portion sizes and used garnishes to control food costs.

Performed cost-benefit analysis for corporate and social events.

Interior Decorator Bettty Coleman - Birmingham, AL 01/1999 - 02/2006

Decorated corporate spaces according to established brand and company goals.

Documented costs, tracked purchases and administered client budgets.

Created budgets with clients and outlined plans for adherence.

Advised clients on styles, layouts, budgets and overall designs.

Selected and organized color schemes for clients.

Furnished and designed [Number] residential properties in [Year] and consulted with clients to determine decorating needs and preferences.

Advised clients on methods to keep spaces fresh and inviting.

Arranged furniture to facilitate traffic flow and design objectives.

Presented available color palettes and helped select colors that reflected client personality and goals.

Maintained knowledge of constantly changing interior design trends and products.

Completed minor room adjustments to freshen up environments.

Purchased accessories to coordinate with furniture purchases and enhance rooms.

Prepared invoices and handled payment processing for clients and suppliers.

Cashier Assistant Manager B-Quick - Baldwyn, MS 04/2013 - 06/2014

Quickly and accurately counted drawers at start and end of each shift.

Built positive relationships with customers to increase repeat business.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Monitored areas for security issues and safety hazards.

Mattress Assembler Swift Staffing Agency - Baldwyn, MS 01/2013 - 03/2013

Assembled components with minimal supervision, exceeding expected project milestones.

Completed durable assemblies and subassemblies with hand and power tools.

Followed outlined specifications to implement assembly plans.

Conducted quality assurance inspections on finished components and identified issues.

Checked position and alignment of each component to prevent errors and minimize materials waste.

EDUCATION

Tupelo High School, Tupelo, MS 05/1995

High School Diploma

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