Payroll, HR, and Admin Specialist with 20+ Years

KAREN BURSTEIN

****************@*****.*** 480-***-**** Scottsdale, AZ

PROESSIONAL SUMMARY

Detail-oriented and highly experienced Payroll, HR, and accounting professional with over 20 years of expertise in payroll processing, benefits administration, and office management. Proven ability to manage confidential data, streamline operations, and deliver exceptional customer service in both remote and in-person environments. KEY QUALIFICATIONS

• Payroll & Benefits Administration (ADP, QuickBooks)

• Human Resources & Compliance (HRIS, OSHA, FMLA)

• Accounting & Financial Reporting

• Remote Team Collaboration & Communication

• Customer Service & Conflict Resolution

• Microsoft Office Suite (Excel, Word, Outlook, Teams)

• ReportSmith Reporting System

• Organizational & Multitasking Skills

CAREER HISTORY

SALES AND RESERVATION AGENT

U-Haul Moving & Storage – Remote

2018 – Present

• Handle high-volume in-bound customer calls, providing product education and support.

• Convert inquiries into reservations, consistently exceeding monthly goals.

• Process secure credit card transactions and maintain confidentiality of sensitive data.

• Resolve customer issues and escalate complex cases when necessary. OFFICE MANAGER

Flooring Resources, Inc. – Scottsdale, AZ

2006 – 2018

• Managed daily operations of office and showroom, supporting design professionals.

• Oversaw full-cycle accounting using QuickBooks, including payroll and tax filings.

• Prepared and distributed W-2s, 1099s, and other tax documentation annually.

• Functioned as liaison between clients and installers, ensuring timely and high-quality service.

• Supported product selection and education for interior designers and clients. PAYROLL SPECIALIST

Desert Highlands – Scottsdale, AZ

2001 – 2006

• Processed bi-weekly payroll for 150+ employees and maintained confidential payroll records. terminations, and benefits.

• Managed new hire entry, terminations, PTO, benefits, and garnishments.

• Conducted monthly reconciliations, general ledger, and journal entries for payroll accounts.

• Collaborated with HR Manager to enforce policies and ensure compliance.

• Generated accurate financial reports for the Controller and executive team. PAYROLL AND BENEFITS MANAGER

American Cancer Society – Phoenix, AZ

1987 – 2001

• Managed payroll and benefits for 200+ employees across multiple departments.

• Ensured compliance with OSHA, FMLA, and wage/hour laws.

• Conducted new hire orientations and exit interviews.

• Coordinated 401(k), COBRA, Workers’ Compensation, and Deferred Compensation plans.

• Supervised payroll staff and conducted performance evaluations.

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